Tiffany Keyes
Flora,MO
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
10
10
years of professional experience
Work History
Registered Medical Assistant
Missouri Baptist Medical Center
St Louis, MO
01.2020 - Current
- Performed patient assessments, including vital signs and medical history documentation.
- Assisted physicians in exams, treatments, and procedures.
- Prepared laboratory specimens for analysis and organized lab results.
- Provided instruction to patients on medication usage and treatment plans.
- Maintained clinical records according to HIPAA regulations.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Processed prescription refills in accordance with established protocols.
- Managed daily data entry into electronic health record systems.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled appointments for patients via phone and in person.
Lead Surgery Scheduler
St Louis University Hospital
St Louis, MO
08.2019 - 01.2020
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for multiple surgeons.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Monitored and updated patient records in the electronic medical record system.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Communicated with ancillary departments on patient's behalf during the entire pre-operative process.
- Conducted follow up calls with patients after their procedure was completed.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Maintained a high level of customer service by responding promptly to inquiries from patients and families about their care plans and procedures.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
- Adhered to HIPAA guidelines when handling confidential information.
- Performed data entry into various computer systems related to surgery scheduling.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
Lead Float Medical Assistant
St Luke's Hospital and Medical Center
Chesterfield, MO
10.2016 - 08.2019
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Registered Medical Assistant III
Mercy
St Louis, MO
05.2014 - 10.2016
- Performed patient assessments, including vital signs and medical history documentation.
- Assisted physicians in exams, treatments, and procedures.
- Verified insurance coverage and processed payments from patients.
- Maintained clinical records according to HIPAA regulations.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Conducted physical examinations of patients utilizing standard diagnostic instruments.
- Processed prescription refills in accordance with established protocols.
- Managed daily data entry into electronic health record systems.
- Collected specimens for laboratory testing according to accepted standards.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Scheduled appointments for patients via phone and in person.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Education
Medical Assistant - Medical Assisting
Remington College
Memphis, TN08-2009
High School Diploma -
Roosevelt High School
St Louis, MO05-1999
Skills
- Privacy and confidentiality
- Medical Records Management
- Patient Assessments
- Needs assessments
- Vital Sign Monitoring
- Medication Administration
- Clinical applications
- Medical Terminology
- Regulatory Compliance
- Patient Flow Management
- Data Entry
- Patient Scheduling
- HIPAA Compliance
- Indirect Patient Care
- Customer Service
- Customer Relationship Management (CRM)
- Medical Procedures
- Specimens collection and processing
- Certified in Basic Life Support (BLS)
- Electrocardiography (EKG)
- Communicating with patient families
- Vital sign monitors
- Understands medical procedures
Timeline
Registered Medical Assistant
Missouri Baptist Medical Center
01.2020 - Current
Lead Surgery Scheduler
St Louis University Hospital
08.2019 - 01.2020
Lead Float Medical Assistant
St Luke's Hospital and Medical Center
10.2016 - 08.2019
Registered Medical Assistant III
Mercy
05.2014 - 10.2016
Medical Assistant - Medical Assisting
Remington College
High School Diploma -
Roosevelt High School
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