Tiffany King
Partlow ,VA
Summary
Multi-talented and successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills. Responsible and focused on maximizing team productivity with proactive, cross-functional communication and organized approach. Demonstrated track record of accomplishing projects on time.
Overview
7
7
years of professional experience
Work History
Customer Contact Center Business Banker
Wells Fargo & Company
Glen Allen , Va
08.2019 - 05.2024
- Ensured compliance with all applicable laws, regulations and policies governing commercial lending activities.
- Researched current economic trends in order to anticipate changes in the local economy that could affect customer portfolios.
- Provided guidance and advice to clients on how best to meet their short-term and long-term financial goals.
- Evaluated loan requests from businesses according to established criteria.
- Provided training sessions on basic banking principles such as budgeting, savings accounts.
- Maintained records of all customer interactions including account activity, deposits and withdrawals.
- Developed and maintained strong relationships with clients to ensure satisfaction of their banking needs.
- Created strategies for expanding customer base through referrals from existing customers.
- Executed transactions related to loans including origination, closing, disbursement and servicing activities.
- Monitored client accounts on a regular basis to identify potential problems or opportunities for improvement.
- Recommended appropriate solutions based on individual customer needs such as lines of credit, term loans, overdrafts.
- Collaborated with internal departments when necessary.
- Responded promptly and effectively to inquiries from customers regarding their accounts or other issues.
- Managed accounts to ensure compliance with industry regulations and company policies.
- Collaborated with colleagues to improve team performance and knowledge sharing.
- Participated in ongoing professional development to stay current with industry trends.
Customer Service Coordinator
Wegmans
Fredericksburg, VA
03.2017 - 01.2019
- Worked with sales teams to understand processes and enhance after-sales support.
- Established quality standards for service team members and evaluated progress.
- Trained over 20 customer service employees in proper procedures and successful food handling procedures in 3 months time.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Maximized revenue by proactively building and managing key customer relationships.
- Supervised and motivated customer service teams to maximize business performance.
- Communicated regularly with other teams across the organization regarding any changes or updates in regards to client accounts or services offered.
- Developed relationships with customers to ensure satisfaction.
- Managed daily tasks such as scheduling appointments, handling paperwork, filing documents.
- Delivered continuous training to associates to maximize performance and customer relations skills.
Education
Certificate in Medical Billing - Medical Billing And Filling
Mayfield College
Cathedral City, CA03-2011
Associate of Science - Business Administration And Management
Corinthian Colleges
Florida City, FL04-2009
High School Diploma -
Bonita High School
La Verne, CA03-2003
Skills
- Prospecting and Networking
- Regulatory Compliance
- Customer Service
- Critical Thinking
- Schedule Management
- Effective Communication
- Risk Assessment
- Adaptability and Flexibility
- Attention to Detail
- Organizational Skills
- Problem-solving abilities
- Written Communication
- Active Listening
- Multitasking
- Self Motivation
- Records Management
- Adaptability
- Professionalism
- Decision-Making
- Customer Needs Assessment
- Team building
- Documentation
- Account Management
- Coaching and Mentoring
- Team Collaboration
- Problem-Solving
- Continuous Improvement
References
References available upon request.
Timeline
Customer Contact Center Business Banker
Wells Fargo & Company
08.2019 - 05.2024
Customer Service Coordinator
Wegmans
03.2017 - 01.2019
Certificate in Medical Billing - Medical Billing And Filling
Mayfield College
Associate of Science - Business Administration And Management
Corinthian Colleges
High School Diploma -
Bonita High School
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