Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Knight

Hannibal,New York

Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration. Quickbooks and Microsoft Word trained.

Finance professional with strong background in managing accounts and ensuring accurate financial documentation. Known for reliability and adaptability in dynamic environments. Expertise in account reconciliation and detailed financial analysis, fostering team collaboration and driving results.

Overview

15
15
years of professional experience

Work History

Senior Account Clerk

Oswego County Youth Bureau
11.2022 - Current
  • Contributed to a positive work environment through active participation in team meetings and open communication with colleagues.
  • Streamlined account management processes by implementing efficient organizational systems.
  • Developed comprehensive financial reports for executive review, informing strategic decisionmaking.
  • Implemented cost-saving measures in areas such as procurement and expense tracking, contributing to overall company profitability.
  • Conducted monthly reconciliations to identify discrepancies in account balances, maintaining accurate records.
  • Established strong relationships with vendors and clients through prompt communication and professional demeanor.
  • Facilitated smooth audits by maintaining well-organized documentation and providing clear explanations of financial processes when necessary.
  • Spearheaded budget forecasting initiatives to support accurate financial planning.
  • Set up and updated Excel spreadsheets to track financial data.
  • Processed the payroll for the department and staff

Receptionist

Lehr Land Surveyors
04.2016 - Current
  • Received and routed business correspondence to correct departments and staff members.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Managed office inventory by restocking supplies and placing purchase orders to obtain ample stock.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Operated multi-line telephone system to independently handle over 50 calls each day.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Used Quickbooks and Microsoft word daily.  
  • Corresponded with clients through email, telephone or postal mail.

Assistant

Amdersky, Pelky, Fennell and Wallen Law Office
09.2020 - 10.2022
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

CNA

Elderwood
03.2015 - 03.2016
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patient clothing and bedside tales or equipment.
  • Turned and positioned patients to maintain comfort and minimize problems.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Provided immediate assistance in emergency and routine paging situations to evaluate needs and pursue optimal care.
  • Performed patient assessments, documented vital signs and reported changes to supervisors.
  • Supported various patients with mobility and ambulatory care.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Observed patient responses and input updates into the computer system.
  • Supported patients' daily living needs, including feeding and bathing.

CNA

St Luke's Health Services
03.2014 - 03.2015
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Readied rooms for patients and prevented infections by keeping areas clean, linens changed and trash collected.
  • Established relationships with patients, caregivers and healthcare professionals to promote patients' personal care plan goal achievement.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Minimized infection risk for patients and healthcare team members with thorough cleaning and sanitizing of rooms, equipment and devices.
  • Coordinated and ensured safe patient living environment and assisted with daily living activities.
  • Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patient clothing and bedside tales or equipment.
  • Responded appropriately to physical, emotional and developmental needs of patients.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Turned and positioned patients to maintain comfort and minimize problems.
  • Performed patient assessments, documented vital signs and reported changes to supervisors.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Observed patient responses and input updates into the computer system.
  • Followed and enforced safety protocols to protect patients and workers.

Hostess/Busser

Ruby Tuesdays
11.2013 - 03.2014
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Informed servers of newly seated parties for speedy service.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Answered customer questions about hours, seating and menu. 
  • Maintained clean and presentable tables with tableware, glassware, silverware and linens.
  • Engaged in friendly conversation with guests to build rapport and facilitate repeat business.

Cashier

Hannibal IGA
07.2011 - 11.2013
  • Maintained well-stocked cashier lanes and store shelves to promote strong sales.
  • Kept current on sales by reviewing weekly sales circulars and monitoring pricing changes.
  • Supported all customer needs with attentiveness and skilled assistance.
  • Maintained accuracy by reconciling cash drawer and restoring adequate cash and coins for transactions.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Applied knowledge to help new team members understand how to operate registers, merchandise stock and meet customer needs, maximizing group performance and maintaining high satisfaction with customers.
  • Wrapped and bagged items sold to customers to protect from damage and allow for easy carry-out.

Cook/Cashier

Hannibal Village Pizzeria
06.2010 - 05.2011
  • Upheld optimal staff and customer protections by monitoring food handling, cleaning and sanitation protocols.
  • Prepared identical dishes numerous times per day with consistent care, attention to detail and quality.
  • Loaded perishable items onto shelves or in climate-controlled coolers to maintain freshness of items and organize food inventory.
  • Read food order slips to prepare and cook food according to instructions on slips.
  • Wore protective attire and shoes, [Action] and alerted customers of hot food and beverages to maintain safety.
  • Compared totals on cash register with amount of currency in register to verify balances.

Education

High School Diploma -

Hannibal High School
Hannibal, NY

Skills

  • Multi-line telephone systems
  • Customer and client relations
  • Documentation and reporting
  • Mail handling
  • Sorting and labeling
  • Accounts payable / accounts receivable
  • Accounting
  • MS Office proficiency
  • Bookkeeping
  • Scheduling
  • Travel planning
  • Payroll processing
  • Invoice processing
  • Bank reconciliation
  • Accounting software proficiency
  • Budget preparation

Timeline

Senior Account Clerk

Oswego County Youth Bureau
11.2022 - Current

Assistant

Amdersky, Pelky, Fennell and Wallen Law Office
09.2020 - 10.2022

Receptionist

Lehr Land Surveyors
04.2016 - Current

CNA

Elderwood
03.2015 - 03.2016

CNA

St Luke's Health Services
03.2014 - 03.2015

Hostess/Busser

Ruby Tuesdays
11.2013 - 03.2014

Cashier

Hannibal IGA
07.2011 - 11.2013

Cook/Cashier

Hannibal Village Pizzeria
06.2010 - 05.2011

High School Diploma -

Hannibal High School

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