Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany Koseski

Glendale

Summary

Dynamic Multi-Store Manager at Claire's Boutique with a proven track record in employee training and performance evaluation. Expert in visual merchandising and inventory control, driving sales growth while fostering strong customer relationships. Adept at multitasking and operations management, consistently enhancing team performance and customer satisfaction.

Overview

12
12
years of professional experience

Work History

Multi-Store Manager

Claire's Boutique
Phoenix
10.2013 - 08.2025
  • Trained and developed staff on customer service and sales techniques.
  • Implemented visual merchandising standards to enhance store displays.
  • Conducted performance evaluations to support employee growth and development.
  • Assisted in recruiting efforts by interviewing potential candidates for open positions at various store locations.
  • Trained and supervised store staff on sales techniques, customer service protocols, product knowledge, inventory control measures, and cash handling practices.
  • Scheduled shifts for all employees across multiple locations based on projected demand patterns.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Supervised daily operations across multiple boutique locations.

Call Center Representative

Lexington Law
Phoenix
10.2017 - 03.2018
  • Managed inbound customer calls to address inquiries and resolve issues.
  • Assisted customers with product selection and provided detailed information.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.

Education

High School Diploma -

Cortez High School
Phoenix

Certified Professional Biller - Medical Billing and Coding

Apollo College
Phoenix, AZ

Skills

  • Employee training
  • Performance evaluation
  • Visual merchandising
  • Inventory control
  • Sales techniques
  • Customer relationship management
  • Staff scheduling
  • Recruitment and hiring
  • Multitasking
  • KPI tracking
  • Operations management

Timeline

Call Center Representative

Lexington Law
10.2017 - 03.2018

Multi-Store Manager

Claire's Boutique
10.2013 - 08.2025

High School Diploma -

Cortez High School

Certified Professional Biller - Medical Billing and Coding

Apollo College

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