Microsoft Excel
Tiffany Kovac
Crestline,CA
Summary
Dynamic and results-oriented professional with extensive experience in accounting and customer service, honed at Lake Arrowhead Resort and Spa. Excelled in account reconciliation and enhancing vendor relationships, demonstrating a quick learning ability and exceptional listening skills. Proven track record of implementing efficient auditing procedures that significantly improve financial accuracy and customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Accounting Generalist
Lake Arrowhead Resort And Spa
12.2023 - Current
- Reconciled accounts and reviewed expense data, net worth, and assets.
- Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
- Completed daily cash functions like counting cash, creating deposit slips, bagging cash, logging deposits and banking reconciliations.
- General Cashier with full responsibility of the safe
- Bank Audits
- Chargebacks
- Handled day-to-day accounting processes to drive financial accuracy.
- Accounts Payable: responsible for obtaining invoices, getting them approved and paying Vendors
- Check runs
- Vendor set ups
- Balancing income journals
- Training and enforcing the use of eProcurement systems
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Reviewed accounts, resolved coding areas, and tracked recurring expenses for accrual entry.
- Diminished outstanding debts by analyzing accounts for issues.
- Tracked funds, prepared deposits and reconciled accounts.
- Provided journal entries and performed accounting on accrual basis.
- Prepared working papers, reports and supporting documentation for audit findings.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
- Maintained integrity of general ledger and chart of accounts.
Front Desk Trainer/Lead
Lake Arrowhead Resort And Spa
07.2023 - 12.2023
- Created and oversaw Front Desk training programs for operations.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Provided coaching and mentoring to employees.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Trained and supervised employees on office policies and procedures.
- Coordinated with room service, housekeeping, maintenance, and security to meet all guest needs.
- Created lasting relationships with guests that built loyalty and drove hotel revenue.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Scheduled and assigned daily work and activities for team members.
- Managed front desk maintenance of client records and lab data.
- Resolved guest complaints by addressing issues with rooms promptly.
- Kept accounts in balance and ran daily reports to verify totals.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Attended staff meetings and brought issues to attention of upper management.
- Interceded between employees during arguments and diffused tense situations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members on new hotel services and products to support promotional efforts.
Front Desk Agent
Lake Arrowhead Resort And Spa
05.2022 - 07.2023
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean and organized front desk areas to uphold polished company image.
- Developed and maintained positive relationships with guests for satisfaction.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Kept accounts in balance and ran daily reports to verify totals.
- Enforced policies and procedures to increase efficiency.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Resolved customer problems and complaints.
- Handled assignments independently with good judgement and critical thinking skills.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Route Service Representative
Quest Diagnostics
08.2017 - 12.2021
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Immediately addressed problems with customers to promote speedy resolution.
- Utilized route optimization software to plan and manage delivery routes.
- Collaborated with customers to identify needs and provided catered solutions
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Developed strong customer base through efficient and reliable service.
- Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
- Completed daily pre- and post-trip vehicle inspections.
- Communicated regularly with dispatcher for delivery route details and changes.
- Followed safety protocols while handling hazardous materials.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Maintained accurate logs of specimens
Lead Pet Trainer
Petsmart
09.2013 - 08.2017
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Maintained clean training arena for group classes.
- Worked individually with dogs on track for higher-level certifications in obedience and show performance.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Answered incoming calls and emails to provide product information, features and benefits.
Dog Trainer
Petco
06.2009 - 05.2012
- Employed positive reinforcement with animals using "clicker-training" method, voice rewards and food rewards.
- Evaluated animals to determine temperaments, abilities and aptitude for training.
- Instructed owners and dogs on basic obedience commands using different techniques to match dogs' drives for reward.
- Consulted with owners to discuss behavioral concerns and determine final goals.
- Watched dogs for triggers, signs of aggression and pack behaviors to formulate possible solutions.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Used in-store system to locate inventory and place special orders for customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
Level 5 Associate
In'n'out
06.2004 - 06.2009
- Performed shift change tasks each day to keep store neat and running smoothly.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Processed orders on POS system and accepted cash and charge payments.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Accurately operated cash register to process customer payments.
- Brewed coffee and tea and changed out drink station syrups.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
Education
Some College (No Degree) - General Studies
Riverside City College
Riverside, CASome College (No Degree) - Animal Science
Mt San Antonio College
Walnut, CAHigh School Diploma -
Fontana High School
Fontana, CA06.2006
Skills
- Purchase Order Management
- Invoice Processing
- Cash Management
- Accounts Payable
- Journal Entries
- Bookkeeping
- Account Reconciliation
- Bill payment
- Vendor Relationship Management
- Listening Skills
- Customer Service
- Quick learner
Certification
- Baptized at Lake Gregory Church October 2023
- AKC certified Dog Trainer 2017-2019
- 2023 Employee of the 1st Quarter- Lake Arrowhead Resort & Spa
- Associate of the Month-Petsmart February 2014
- Certificate of Achievement "2 Years of Service"-Petsmart 2015
- Pet Training Instructor certification-Petsmart 2013
- Certificate of Completion-PETCO Dog Training Program 2011
Software
Microsoft Word
Craftable (eProcurement system)
Dooap
Opera
Oracle MICROS POS
Timeline
Accounting Generalist
Lake Arrowhead Resort And Spa
12.2023 - Current
Front Desk Trainer/Lead
Lake Arrowhead Resort And Spa
07.2023 - 12.2023
Front Desk Agent
Lake Arrowhead Resort And Spa
05.2022 - 07.2023
Route Service Representative
Quest Diagnostics
08.2017 - 12.2021
Lead Pet Trainer
Petsmart
09.2013 - 08.2017
Dog Trainer
Petco
06.2009 - 05.2012
Level 5 Associate
In'n'out
06.2004 - 06.2009
Some College (No Degree) - General Studies
Riverside City College
Some College (No Degree) - Animal Science
Mt San Antonio College
High School Diploma -
Fontana High School
- Baptized at Lake Gregory Church October 2023
- AKC certified Dog Trainer 2017-2019
- 2023 Employee of the 1st Quarter- Lake Arrowhead Resort & Spa
- Associate of the Month-Petsmart February 2014
- Certificate of Achievement "2 Years of Service"-Petsmart 2015
- Pet Training Instructor certification-Petsmart 2013
- Certificate of Completion-PETCO Dog Training Program 2011
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