Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic

Tiffany Kresky

Restaurant General Manager
Leander,TX

Summary

Highly reliable, energetic and experienced with track record of helping restaurants/businesses improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer wants and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions.

Overview

8
8
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

Independent Contractor

Self Employed
10.2023 - Current
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints increasing referrals by 10%.
  • Adapted quickly to changing demands or unforeseen challenges within project's scope without compromising results.

Hospitality Account Executive

SpotOn
5 2022 - 10.2023
  • Monitored industry trends and competition, adjusting sales strategies accordingly to maintain competitive edge in the market.
  • Delivered informative presentations to potential clients, showcasing the unique value of products or services offered.
  • Negotiated contracts successfully, securing favorable terms for both company and clients.

Restaurant General Manager

Urban, Westin Austin at the Domain
10.2021 - 09.2022
  • Launched new menu items to keep offerings fresh and appealing, resulting in increased sales by 15%.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.

Restaurant General Manager

Harrah's Atlantic City
12.2016 - 10.2021
  • Contacted liquor vendors to get collateral for new restaurant concept and promoted restaurant via media shoots/local news.
  • Ensured compliance with all health department regulations as well as company policies and procedures while managing multiple other outlets.
  • Carefully interviewed, selected, trained, and supervised staff while overseeing opening of a new restaurant concept.
  • Coordinated special events bookings, working closely with clients to ensure their expectations were met or exceeded from start to finish.
  • Managed all aspects of daily operations, including purchasing, managing budgets(p&l), payroll, food quality control, inventory control, and vendor relations while streamlining operational processes to improve overall efficiency without compromising service or product quality.
  • Increased Customer Service Score from 33% to 74%.

Restaurant/Beverage Shift Manager

Harrah's Atlantic City
1 2015 - 12.2016
  • Managed over 250 employees, filling daily staffing needs and ordering goods needed while keeping within budget.
  • Contributed to establishment's success by identifying areas for improvement in operations, recommending solutions, and leading initiatives for change.
  • Managed team of bartenders, cocktail servers and lounge servers, providing guidance on optimal drink preparation techniques and customer service strategies while holding employees accountable and celebrating their success.

Education

Associate of Applied Science - Culinary Arts

Atlantic Cape Community College
Mays Landing, NJ
09.2010 - 12.2012

Some College (No Degree) - General Studies

Camden County College
Camden, NJ
09.2009 - 05.2010

Skills

  • Business Management & Multitasking

  • POS system knowledge

  • Purchasing and Budget Planning

  • Social Media Marketing

  • Idea Development and Brainstorming

  • Multitasking with adaptability and Flexibility

  • Operations Oversight & Schedule Management

  • Client Relationship Building

  • Business Management & Multitasking

Software

Microsoft

SpotOn

Micros

Stratten Warren

Unifocus

Instawork

Paradox

Certification

TABC

Timeline

Independent Contractor

Self Employed
10.2023 - Current

Restaurant General Manager

Urban, Westin Austin at the Domain
10.2021 - 09.2022

Restaurant General Manager

Harrah's Atlantic City
12.2016 - 10.2021

Associate of Applied Science - Culinary Arts

Atlantic Cape Community College
09.2010 - 12.2012

Some College (No Degree) - General Studies

Camden County College
09.2009 - 05.2010

Hospitality Account Executive

SpotOn
5 2022 - 10.2023

Restaurant/Beverage Shift Manager

Harrah's Atlantic City
1 2015 - 12.2016

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Tiffany KreskyRestaurant General Manager