Tiffany Krieger
Webster City,IA
Summary
As a Driver's License and Identification Service Center Consultant for the Iowa DOT; I take great pride in my customer service skills. As well as my oral and written communication, active listening and analytical problem-solving skills. I strive to make customer experiences by listening to the customer to get a better understanding of customer needs, and providing customized solutions to build positive rapport.
I am an energetic and personable individual with natural ability to lead and motivate teams in fast-paced customer service environments. I possess strong problem-solving skills and deep understanding of effective communication strategies. I am committed to enhancing customer satisfaction and driving team performance to achieve exceptional results.
Overview
18
18
years of professional experience
Work History
Driver & Identification Consultant
Iowa Department of Transportation
10.2013 - Current
- Issue driver licenses and non-driver ID cards in compliance with Iowa laws, departmental rules and established policies and procedures
- Review medical reports and determine the outcome.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Followed all relevant traffic laws and safety regulations.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Developed strong knowledge of Iowa law, codes and administrative laws to provide the most accurate information
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Troubleshoot and operate multiple software programs simultaneously
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Trained new staff members on department policies and procedures, ensuring a smooth onboarding process.
- Promoted a positive image of the Iowa DOT by maintaining a professional demeanor, high ethical standards, and consistently delivering exceptional customer service to the community.
Secretary
The Title Pros
05.2012 - 05.2013
- Utilized Quickbooks to maintain detailed files of company and customer accounts.
- Negotiated contracts skillfully with suppliers to secure favorable pricing for products and services.
- Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Answered multi-line phone system and enthusiastically greeted callers.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Boosted overall profitability by identifying areas of inefficiency or waste within operational budgets and recommending corrective measures
- Efficiently managed event logistics, ensuring smooth operations from setup to teardown.
- Coordinated logistics, scheduling deliveries to meet customer needs while optimizing resources.
- Streamlined logistics processes by implementing innovative strategies, significantly reducing operational costs.
Treatment Technician and Office Assistant
Community & Family Resources
08.2007 - 05.2010
- Answered incoming calls on 4 line system referring calls to counselors or scheduled appointments in company software for 7 staff
- Assisted clients with the completion of forms
- Collected client payments and updated account records
- Calculated client appointment minutes/hours & entered billing information into State Reporting I-Smart system
- As a Certified Medication Manager, under the supervision of the charge nurse, administered prescribed medications, ensuring accurate dosage and timely delivery to support treatment progress.
- Provided emotional support to patients during difficult treatments, promoting a positive atmosphere conducive to healing.
- Collaborated with counselors and staff to develop individualized treatment plans for patients, resulting in personalized care plans
- Educated patients on their conditions and treatment options, empowering them to make informed decisions about their health.
- Managed inventory levels for supplies and equipment required in various types of treatments ensuring availability when needed.
- Maintained detailed records of patient treatments, contributing to efficient communication among healthcare team members.
- Established rapport with patients and families through clear communication and empathetic listening skills.
- Enhanced patient experience by providing compassionate and attentive care during their stay
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Education
No Degree - Business Administration And Management
Iowa Central Community College
Fort Dodge, IAHigh School Diploma -
Webster City High School
Webster City, IA05-2004
Skills
- Excellent Customer Service and focused
- Punctual, reliable, adaptable and flexible
- Computer proficiency - multiple software systems
- Complaint handling and resolution
- Call center experience
- Problem solving, Decision-making
- Time management
- Teamwork
- Strong interpersonal skills
- Multitasking Abilities
- Excellent communication
Timeline
Driver & Identification Consultant
Iowa Department of Transportation
10.2013 - Current
Secretary
The Title Pros
05.2012 - 05.2013
Treatment Technician and Office Assistant
Community & Family Resources
08.2007 - 05.2010
No Degree - Business Administration And Management
Iowa Central Community College
High School Diploma -
Webster City High School
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