Summary
Overview
Work History
Education
Skills
Quote
Timeline
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Tiffany Lacy

Implementation Coordinator Lead
Granger,IN

Summary

Dynamic leader with a proven track record at Anthem, excelling in project leadership and stakeholder management. Spearheaded IT projects and enhanced customer service, achieving significant improvements in client satisfaction. Skilled in root cause analysis and administrative management, adept at fostering relationships and driving business success with a keen focus on achieving results.

Overview

11
11
years of professional experience

Work History

Implementation Coordinator Lead

Anthem
10.2022 - Current
  • Evaluated and defined internal and customer needs, implementing processes to address requirements.
  • Organized project implementation resources and leveraged expertise to assist organizational rollout.
  • Coordinated and managed internal projects and assignments to deliver seamless rollout.
  • Cultivated project timelines, documentation, processes and updates to develop and manage tactical plans.
  • Communicated project updates to stakeholders at all levels.
  • Led cross-functional teams to successfully complete IT projects.
  • Partnered with project team members to identify and quickly address problems.

Senior Concierge for the University of Notre Dame

Anthem
11.2018 - 10.2022
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Studied and researched various medical terms as well as software and coding systems.
  • Upheld HIPAA regulations and standards for protecting patient information.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.

Consumer Service Representative

Anthem
12.2015 - 11.2018
  • Built lasting relationships with clients, customers and other team members based on trust and reliability.
  • Delivered outstanding customer service through effective and timely resolution of various customer inquiries and concerns.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Sought ways to improve processes and services provided.

Education

Associate of Applied Science - Computer And Information Sciences

Indiana Wesleyan University
Marion, IN
06-2016

Skills

  • Root Cause Analysis
  • Administrative Management
  • Project Leadership
  • Data Compiling
  • Project Management
  • Stakeholder Management
  • Senior leadership support
  • Public Speaking

Quote

It is never too late to be what you might have been.
George Eliot

Timeline

Implementation Coordinator Lead

Anthem
10.2022 - Current

Senior Concierge for the University of Notre Dame

Anthem
11.2018 - 10.2022

Consumer Service Representative

Anthem
12.2015 - 11.2018

Associate of Applied Science - Computer And Information Sciences

Indiana Wesleyan University

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Tiffany LacyImplementation Coordinator Lead