Summary
Overview
Work History
Education
Skills
Business Operations Summary
Accomplishments
Work Preference
Timeline

TIFFANY LAI

Networking, Cybersecurity, IT
North Bay Village,FL

Summary

I view myself to be a friendly salesperson who's great at connecting with customers, keeping track of paperwork, and smashing sales, while also a reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed. As an Asian American growing up in Miami, I've been exposed to many lessons including the importance of hard work and repetition. my goal is being a team player who's ready to learn and help the company succeed. Willing to take on any challenge to achieve our goals.

Positive, tech-savvy, and adaptable, with natural aptitude for problem-solving and technology. Well-versed in fundamental computer operations and software applications, with hands-on skills in troubleshooting and basic programming. Committed to leveraging tech skills to enhance user experiences and support team objectives.

Offering strong analytical abilities and passion for technology, ready to learn and grow in dynamic environment. Brings foundational understanding of computer systems.

Overview

3
3
years of professional experience

Work History

Retail Worker

Micro Center
08.2024 - 02.2025
  • +17867252700
  • 7795 W Flagler St ste m31, Miami, FL 33144
  • https://www.microcenter.com/
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
  • Delivered exceptional customer service by advising clients on product selection, leveraging in-depth knowledge of electronics, hardware, and software to meet diverse needs.
  • Conducted needs assessments to guide customers toward optimal purchases, resolving technical inquiries and fostering trust in brand recommendations.
  • Collaborated with team members to optimize sales strategies, restock inventory, and maintain a clean, organized sales floor to enhance customer experience.
  • Processed transactions efficiently via POS systems, ensuring accuracy in payments, returns, and warranty registrations.

Hostess

Mizumi Buffet & Sushi
08.2022 - 08.2024
  • 305-705-2059
  • https://mizumifl.com/
  • As a hostess I experience a fast-paced working environment as well as even more customer service skills I gained a ton of restaurant experience from working here such as reservation management, setting tables, and opening/ closing of the front restaurant
  • As a hostess and server, I was responsible for picking up the phone almost every couple minutes and having a ton of phone call and receptionist experience through working inside a busy buffet restaurant, replenished food items as needed to ensure well-stocked buffet
  • Provided friendly, attentive service to all guests throughout their meal experience
  • Maintained cleanliness of buffet area during service hours
  • Participated in ongoing training opportunities provided by management to enhance job skills and knowledge
  • Greeted customers warmly upon arrival and escorted them to their tables
  • Answered phone calls professionally and assisted callers with reservations or inquiries about restaurant's services and offerings
  • Operated cash register accurately when handling payment transactions for guests' meals

Sales Associate

GAP
10.2021 - 11.2022
  • +13056951074
  • 1001 Lincoln Rd, Miami Beach, FL 33139
  • I worked at GAP in Lincoln Road Mall for more than a year! During my time here I underwent a lot of teamwork, problem solving and business operation skills
  • Was very involved with a lot of experience with customer service, communication and working cooperatively with anyone! I can handle goods, merchandise and more
  • Dived straight into customer service through answering phone calls and communicating store hours, sales of the day, operational times, general retail questions, growing my telephone conversation as a part of the gap team and building a lot of experience through that
  • Built attractive displays and merchandised products
  • Delivered consistent service to develop customer base
  • Managed multiple tasks simultaneously while meeting deadlines
  • Helped customers navigate store, complete sales and process returns
  • Handled issues professionally to company standards
  • Informed customers of promotions and special offers to increase sales

Education

High School Diploma -

Miami Beach Senior High School, Miami Beach, FL
05.2001 -

Skills

Technical Skills

Business Operations Summary

I am a results-driven sales professional with a passion for fostering genuine connections with customers and driving measurable success. My approach combines a warm, consultative style with meticulous attention to detail, enabling me to consistently exceed sales targets while maintaining flawless organizational systems.

By nurturing long-term relationships with existing clients and proactively engaging new prospects, I’ve delivered sustained revenue growth and customer loyalty. I thrive in dynamic environments where problem-solving and strategic prioritization are key—whether resolving challenges for clients or collaborating with teams to streamline workflows.

A natural collaborator, I pride myself on adaptability and a growth mindset. I am eager to leverage my enthusiasm for learning, customer-centric philosophy, and dedication to excellence to contribute to [Company Name]’s goals. No task is too big or small when it comes to achieving shared success.

Accomplishments

    Proficient in assembling, troubleshooting, and optimizing custom-built PCs (gaming/workstation rigs), including component selection, compatibility analysis, and performance benchmarking.

    Skilled in [Programming Languages: e.g., Python, Java.]

    Designed and built a high-performance gaming PC, selecting components (ryzen 5 5600x , rx 7700 xt raedon gpu, steel legend x570 motherboard)

    When building my gaming PC, I resolved BIOS compatibility issues between the motherboard and GPU by researching firmware updates and testing configurations—a process that sharpened my troubleshooting skills.

    “Familiarity with industry-standard components (e.g., NVIDIA, AMD, ASUS) and emerging technologies.

Work Preference

Work Type

Full TimePart Time

Work Location

On-Site

Important To Me

Career advancementWork-life balancePersonal development programsCompany Culture

Timeline

Retail Worker - Micro Center
08.2024 - 02.2025
Hostess - Mizumi Buffet & Sushi
08.2022 - 08.2024
Sales Associate - GAP
10.2021 - 11.2022
Miami Beach Senior High School - High School Diploma,
05.2001 -

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TIFFANY LAINetworking, Cybersecurity, IT