Tiffany Landry
Lafayette,LA
Summary
Driven professional with extensive experience in office management and warranty administration, notably with Acadiana Automotive Group. Excelled in customer service management, enhancing satisfaction levels, and streamlining administrative processes. Demonstrated proficiency in bookkeeping and problem-solving, achieving significant improvements in operational efficiency. Skilled in fostering strong customer relations and executing policy enforcement with a focus on results.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Self Employed Services
Lafayette, LA
07.2021 - 02.2025
- Performed independent contractor services for recognized brands like Agero Roadside Assistance, Quicken, and Dick's Sporting Goods.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Worked with routing specialists, route managers and service department to optimize routes.
- Relayed work orders and information between work crews, supervisors, and field personnel.
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Addressed questions, problems or requests for service or equipment.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Maintained highest level of knowledge for technical and complex company products, applications and services by studying product materials and attending trainings.
- Provided technical support for customers experiencing difficulties with our products or services.
- Created, managed or automated orders or invoices using order management or invoicing software.
Office Manager
Lawn Doctor of Lafayette
Lafayette
02.2020 - 09.2020
- Organized and preserved physical filing systems to ensure efficient documentation.
- Collaborated with delinquent account holders to recover outstanding balances.
- Managed payroll processes and ensured accurate record-keeping.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Optimized work schedules for maximum efficiency.
- Recorded service activities, procedural details, and dispatch data in the system.
- Handled high call volumes with precision and professionalism.
- Drove integrity of accounting information by recording, verifying and entering accounts payable and accounts receivable transactions.
Administrative Assistant
Hadco Services Inc. & Hadco Rental Tools Inc.
Lafayette, LA
04.2018 - 10.2019
- Monitored and submitted time sheets to accounting team for accurate payroll processing.
- Arranged packaging and scheduled courier transportation.
- Organized physical documents in an efficient manner.
- Collaborated with delinquent account holders to collect overdue payments through approved channels.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Emailed and mailed invoices and reminders to clients to obtain payments within expected deadlines.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Reconciled accounts payable transactions.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Leveraged billing systems and tools to prepare and distribute customer invoices based on billing criteria.
Warranty Manager
Acadiana Automotive Group
Lafayette, LA
05.2016 - 02.2017
- Handled precise data entry and administrative duties pertaining to billing processes.
- Coordinated with customers to address inquiries and manage meeting requests.
- Maintained comprehensive records of customer accounts, tracking actions taken and issues resolved.
- Compiled, evaluated, and communicated expenditure statistics to inform leadership decisions.
- Managed a range of administrative tasks including filing, phone calls, and scanning.
- Streamlined communication of time sheet data with the accounting department.
- Researched alternative methods for resolving customer disputes regarding warranties, such as arbitration or mediation services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained records of all product warranties and associated documentation.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Tracked data related to returns, repairs, replacements, and credits for reporting purposes.
- Reviewed and analyzed warranty claims to determine coverage eligibility.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers by providing exceptional customer service.
- Participated in ongoing training activities related to automotive technology advancements.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
Administrative Assistant
Knight Oil Tools
Lafayette, LA
04.2013 - 02.2015
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Maintained physical and electronic filing systems
- Entered invoice data into company's SAP system and updated details, including customer contacts and delivery dates to keep information current
- Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence
- Assisted with administrative tasks, including filing, answering phones and scanning
- Tracked and submitted employee time sheets to accounting department for payroll processing
Warranty Administrator / Assistant Service Manager
Acadiana Mack And Volvo / Parish Truck Sales
Breaux Bridge, LA
05.2006 - 12.2012
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Tracked customer requests, comments, problems, issues and resolutions within designated systems.
- Upsold additional products or services when appropriate.
- Participated in ongoing training activities related to automotive technology advancements.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Collected deposits or payments and arranged for billing.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Maintained accurate records of all warranties processed, including details such as expiration dates and repair costs.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Provided customer service assistance related to filing, tracking, and resolution of warranty claims.
Education
Business Management - Accounting
University of Louisiana At Lafayette
Lafayette, LASkills
- Bookkeeping
- Billing
- Human resources
- Scheduling
- Administrative support
- Customer relations
- Inventory control
- Technical support
- Customer service
- Payroll processing
- Organizational skills
- Office management
- Account reconciliation
- Clerical support
- Scheduling and calendar management
- Office management software
- Credit and collections
- Mail handling
- Scheduling coordination
- Cost estimates
- Customer satisfaction measurement
- Maintenance and repair
- Service order flow
- Critical thinking
- Problem-solving
- Customer service management
- Policy enforcement
- Warranty administration
Phone
Home, 337-344-3445
Timeline
Customer Service Representative
Self Employed Services
07.2021 - 02.2025
Office Manager
Lawn Doctor of Lafayette
02.2020 - 09.2020
Administrative Assistant
Hadco Services Inc. & Hadco Rental Tools Inc.
04.2018 - 10.2019
Warranty Manager
Acadiana Automotive Group
05.2016 - 02.2017
Administrative Assistant
Knight Oil Tools
04.2013 - 02.2015
Warranty Administrator / Assistant Service Manager
Acadiana Mack And Volvo / Parish Truck Sales
05.2006 - 12.2012
Business Management - Accounting
University of Louisiana At Lafayette
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