Tiffany Lanning

• Collaborate with cross-functional teams to ensure successful implementation of projects.
• Analyze business requirements and develop system test plans.
• Conduct Unit, System Integration, and User Acceptance testing.
• Provide technical support for existing applications and troubleshoot issues as needed.
• Identify gaps in current processes and suggest improvements.
• Work closely with business stakeholders to understand their needs and develop appropriate solutions.
• Gained experience working within Agile methodology frameworks by participating in agile development processes, including daily stand-ups, sprint planning meetings, and retrospectives.

• Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
• Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
• Tested functional and compatibility of new programs or updates in comparison to existing applications.
• Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements.
• Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
• Collected and analyzed data and feedback to identify opportunities to improve relationship between other entities and business.

• Resolved customer problems and complaints.
• Managed multi-line telephone system and greeted visitors during office visits.
• Communicated with individuals entering building to boost security, assist visitors and keep visitor log.
• Greeted numerous visitors, vendors and interview candidates.
• Maintained order and cleanliness of reception area for professional and inviting atmosphere.

• Managed high-volume insurance verifications within pressured timeframes for auto glass service.
• Assured timely verification of insurance benefits prior to customer appointments.
• Made contact with insurance carriers to discuss policies and individual customer benefits.
• Assisted customers with understanding personalized insurance coverage and benefits.
• Trained new staff on current, correct insurance verification procedures.
• Updated customer records with accurate, current insurance policy information.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Investigated and resolved insurance, service and delivery concerns.
• Exhibited high energy and professionalism when dealing with clients and staff.

• Adhered to company policies and scripts to consistently achieve call-time and quality standards.
• Documented and detailed calls and complaints using call center's CRM database.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Met customer call guidelines for service levels, handle time and productivity.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Bussed and reset tables to keep dining room and work areas clean.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Cultivated warm relationships with regular customers.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Greeted customers entering store and responded promptly to customer needs.
• Operated cash register for cash and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Stocked, tagged and displayed merchandise as required.
• Answered questions about store policies and addressed customer concerns.
• Maintained current knowledge of store promotions and highlighted sales to customers.

• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Maintained balanced cash drawer with correct money values and accurate documentation.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Input orders accurately into POS terminal, split bills and accepted payments.
• Minimized customer service complaints by expertly managing customer expectations during busy periods.

• Operated register to process payments and collect cash payment for order totals.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Cultivated warm relationships with regular customers.
• Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
• Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
• Prepared food orders, cooking on grill and operating fry station.

• Reported game malfunction to maintenance department for resolution to decrease machine downtime.
• Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
• Communicated proactively with guests to troubleshoot problems and provide guidance.
• Conducted routine rounds through game room floor to check and test games.
• Stocked and displayed merchandise in prize area to encourage guests to win game tickets.
• Stocked and maintained game room tokens, cards and board games for patron convenience.
• Answered guest questions to provide fun game experience.
• Operated point of sale terminal to complete customer transactions.
• Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
• Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
• Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.

• Cleaned and organized building areas as required.
• Communicated with coworkers and managers about completed duties.
• Resolved guest inquiries punctually and politely for professional customer service.
• Demonstrated commitment through impeccable attendance and quality performance.
• Removed safety hazards, soiled items, and trash from customer areas.
• Used hand trucks or manually lifted supplies, equipment and heavy furniture.
• Responded immediately to calls from personnel to clean up spills and wet floors.