Tiffany Lapointe
Macclesfield,NC
Summary
Professional Salesperson with extensive experience in customer service, project management, sales strategies, and conflict resolution. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects rapidly and simultaneously in high volume. Effective prioritizing adept at planning and implementing onsite and remote training programs. Clear communicator with an enthusiastic style and insightful approach. Motivated to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 10 years of related experience with superior planning and time management abilities. Comfortable with remote training technology and methodologies.
Overview
7
7
years of professional experience
Work History
Customer Service/Waitress Trainer
The Cheesecake Factory Restaurant
07.2019 - Current
- Supervised new hires as needed, providing training guidance on restaurant policies and procedures for seamless integration into the team environment.
- Handled challenging situations with grace, quickly resolving issues to maintain guest satisfaction.
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Mastered knowledge of an extensive 18-page menu, confidently answering questions regarding ingredients, preparation methods, and dietary restrictions.
- Boosted overall dining experience through engaging conversation and genuine interest in guest enjoyment.
- Managed multiple tables simultaneously, maintaining high-quality service even during peak hours.
Car Salesperson
Classic Ford Of Smithfield
04.2017 - 08.2017
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Increased dealership revenue with effective sales strategies tailored to individual client needs.
- Followed up on warm Internet leads and answered customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Established effective strategies to meet personal goals consistent with dealership standards of productivity.
- Developed strong rapport with customers and created a positive experience and impression of the business.
- Showcased automobiles by highlighting characteristics, capabilities, and features, taking test drives, and explaining warranties and services.
Education
Some College (No Degree) - Psychology 101, Creative Writing, Art 101
The Art Institute of Nevada
Las Vegas, NVSkills
- Adaptable and Flexible
- Task Prioritization
- Leadership Development
- Self Motivation
- Strategic sales knowledge
- Product Knowledge
- Project management abilities
- Continued Education and Improvement
- Multitasking and Organization
- Teamwork and Collaboration
- Persuasion techniques
- Strong Communication and Interpersonal Skills
- Creative Thinking
Work Preference
Work Type
Full TimePart TimeInternshipContract WorkLocation Preference
RemoteImportant To Me
Personal development programsWork from home optionCareer advancementWork-life balanceTimeline
Customer Service/Waitress Trainer
The Cheesecake Factory Restaurant
07.2019 - Current
Car Salesperson
Classic Ford Of Smithfield
04.2017 - 08.2017
Some College (No Degree) - Psychology 101, Creative Writing, Art 101
The Art Institute of Nevada
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