Tiffany Lapointe
919-709-6700
Macclesfield,NC
Timeline
Google Digital Marketing - Certificate, Digital Marketing
08.2025 - Current
Customer service/Restaurant Food Server - The Cheesecake Factory Restaurant
07.2019 - 05.2025
Wake Technical Community College - , Employment Development
06.2018 - 12.2025
Customer service sales representative - Classic Ford Auto
01.2018 - 05.2018
Sales/Office Assistant - AAA Fix'Rite Home pro
02.2014 - 03.2018
Last Vegas Art Institute - , Applied Psychology
09.2010 - 05.2011
Work Preference
Work Type
Full TimePart TimeContract WorkInternshipGig WorkLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsWork from home optionHealthcare benefitsPaid time offTeam Building / Company RetreatsWork History
Customer service/Restaurant Food Server
The Cheesecake Factory Restaurant
07.2019 - 05.2025
- Delivered exceptional customer service by promptly taking orders and addressing guest inquiries.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with kitchen staff to ensure timely preparation and delivery of food items.
- Managed cash handling procedures, including processing payments accurately and efficiently.
- Provided exceptional tableside service during busy shifts, maintaining composure under pressure while multitasking efficiently.
- Consistently exceeded sales targets through effective communication skills and persuasive selling techniques.
- Demonstrated strong knowledge of menu offerings, effectively answering guest inquiries and making recommendations based on dietary preferences or restrictions.
- Exceeded customer expectations through friendly demeanor and attentive service despite working high-volume shifts or large parties.
- Checked guests' identification before serving alcoholic beverages.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Customer service sales representative
Classic Ford Auto
01.2018 - 05.2018
- Analyzed customer feedback to identify trends and recommend product improvements.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Implemented effective sales strategies to meet and exceed monthly sales targets.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Participated in regular product training sessions to stay updated on latest features and benefits.
- Increased repeat business by personalizing customer interactions and remembering client preferences.
Sales/Office Assistant
AAA Fix'Rite Home pro
02.2014 - 03.2018
- Managed scheduling and calendar coordination for executives, ensuring optimal time management.
- Facilitated communication between departments to enhance workflow and collaboration.
- Developed and maintained filing systems, improving document retrieval efficiency by 30%.
- Assisted in organizing company events, enhancing employee engagement and morale.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Ensured timely completion of projects by coordinating resources across multiple teams effectively.
- Enhanced staff communication, creating comprehensive internal directory with contact information and areas of expertise.
- Contributed to project success by assisting with research and data compilation, allowing for more informed strategy development.
- Supported onboarding process for new hires, enhancing their integration into team with comprehensive orientation sessions.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Supported financial operations, processing invoices and payments, contributing to timely and accurate financial reporting.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Supported staff on special assignments and ad hoc projects.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Education
Certificate - Digital Marketing
08.2025 - Current
Employment Development
06.2018 - 12.2025
Applied Psychology
09.2010 - 05.2011
Skills
- Clear communication
- Special event coordination
- Food safety practices
- Energy and stamina
- Guest relations
- Memory retention
- Social perceptiveness
- Suggestive selling
- Strong work ethic
- Menu memorization
- Hospitality service expertise
- Relationship management
- High volume dining
- Sales expertise
- Service prioritization
- Server training
- Point-of-sale system
- Positive and professional
- POS operation
- Point of sale (POS) system operations
- Team member support
Summary
I am extrrmely motivated and seeking a new opportunity in life. I truly have a passion for people and authentic customer service. I am currently seeking to combine my natural ability and experience,with new growth and opportunity. I pride myself in providing excellent customer service and creating memorable experiences. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. My experience allows me to stay calm, focus and keep a positive attitude even in stressful situations. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. I am a results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments.⁰ Brings fresh perspective and strong commitment to quality and success. Dynamic individual with hands-on experience turning obstacles into opportunities and talent for navigating challenges. I bring a positive attitude and commitment to continuous learning and growth. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Im committed to leveraging these qualities to drive team success and contribute to organizational growth.