Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Lathrop

Wallowa,OR

Summary

Patient-focused EMT/ER Tech with 7 years of experience. Expert in all elements of patient care and successful in working as part of team to treat wide range of medical conditions. Skilled in prioritizing patients' needs within high-stress environments.

Overview

12
12
years of professional experience

Work History

ER Technician

Wallowa Memorial Hospital
03.2022 - Current
  • Improved patient satisfaction by providing compassionate and efficient care in a fast-paced emergency department setting.
  • Assisted medical professionals with diagnostic procedures, contributing to accurate diagnoses and appropriate treatment plans.
  • Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
  • Streamlined communication between medical staff, enhancing collaboration and improving patient outcomes.
  • Supported physicians during emergent procedures, ensuring optimal patient care and safety at all times.
  • Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
  • Performed phlebotomy tasks efficiently, minimizing discomfort to patients while obtaining necessary samples.
  • Operated medical equipment proficiently, optimizing its use for diagnostic purposes or patient monitoring.
  • Provided emotional support to patients and families during challenging moments, fostering trust and open communication with healthcare providers.
  • Attended regular training sessions to stay current on best practices within emergency medicine field.
  • Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
  • Applied critical thinking skills in various situations such as prioritizing tasks based on severity level or recognizing potential life-threatening conditions.
  • Assisted with wound care and dressing changes, promoting proper healing and preventing potential complications.
  • Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
  • Assisted with resuscitation, CPR, and emergency airway procedures.
  • Quickly responded to codes and cardiac monitor alarms.
  • Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
  • Worked with nurses to assess patients and prepare for tests and procedures.
  • Safely transported patients by wheelchair, stretcher, or bed to other units.
  • Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
  • Followed all hospital policies and procedures and complied with local, state, and federal agency and accrediting body guidelines.
  • Carried out phlebotomy procedures and watched for adverse reactions.
  • Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
  • Facilitated transfer of patients throughout medical facility and between departments.
  • Continuously monitored patients and reported changes to head nurses and physicians.
  • Measured vital statistics, collected specimens for lab analysis and recorded data in appropriate medical records.
  • Maintained clean and sanitary environment in emergency department to meet hygiene measures.
  • Measured and fit crutches and canes, instructing patients on proper use of support devices.
  • Assisted in preparation and maintenance of patient charts, documenting all care given.
  • Inserted peripheral IVs and administered non-medication IV fluids.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Disinfected tools, equipment and surfaces between patients.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Prepared and delivered meals to patients, assisting with feeding when necessary.
  • Inspected equipment for defects and completed basic repairs.

EMT-B

Wallowa Memorial Hospital
08.2015 - Current
  • Improved patient outcomes by efficiently assessing, treating, and stabilizing medical conditions in emergency situations.
  • Enhanced team performance by collaborating with paramedics, nurses, and physicians during high-pressure situations.
  • Reduced response times by effectively utilizing advanced navigation tools and prioritizing dispatch calls.
  • Ensured patient safety by maintaining up-to-date knowledge of emergency care protocols and procedures.
  • Increased efficiency in emergency scenes by proficiently using essential equipment such as stretchers, backboards, oxygen delivery systems, and suction devices.
  • Boosted patient satisfaction through compassionate communication and empathetic care during crises.
  • Promoted community health by participating in public education programs on CPR, first aid, and disaster preparedness.
  • Maintained optimal ambulance readiness by regularly inspecting vehicles for cleanliness, functionality, and proper stock levels.
  • Supported accurate documentation processes by completing detailed patient care reports within required timeframes.
  • Expedited treatment processes through rapid identification of patients'' medical histories and allergies during emergencies.
  • Maximized EMS response capabilities through regular participation in multi-agency drills simulating various crisis scenarios.
  • Streamlined communication with other healthcare professionals by effectively relaying vital signs and pertinent information upon arrival at hospitals or other treatment facilities.
  • Reduced risk of infection transmission among patients while providing care through strict adherence to universal precautions guidelines.
  • Promoted a culture of safety within the EMS team through consistent compliance with established policies and protocols regarding patient handling techniques.
  • Handled pediatric emergencies adeptly while reassuring distressed family members.
  • Assisted trauma teams at hospital locations promptly upon arrival to expedite patient care.
  • Optimized patient outcomes in cardiac arrest situations by accurately performing CPR and administering appropriate medications as directed.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Assisted with lifting and moving patients.
  • Responded to 911 calls for medical emergencies.
  • Assessed nature and extent of illness or injury to establish and prioritize medical procedures.
  • Handled patient transfers from one medical facility to another.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Delivered emotional support to patients and families.
  • Immobilized patient for placement on stretcher and ambulance transport.
  • Collaborated with medical doctors and other healthcare professionals.
  • Observed patient behavior to report changes to medical personnel.
  • Utilized communication devices to maintain contact with supervisors.
  • Trained new EMTs on proper protocols and procedures.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.

Front Desk Receptionist

Wallowa Memorial Hospital
03.2019 - 03.2022
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Certified Medical Assistant

Winding Waters Medical Clinic
02.2016 - 02.2019
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Educated patients on preventative care measures, effectively reducing the risk of future health complications.
  • Performed diagnostic tests accurately, contributing to swift diagnosis and appropriate treatment options.
  • Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Implemented improvements in workflow processes that led to increased productivity amongst staff members.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Documented vital signs and health history for patients in clinic and hospital environments.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Prepared and administered medications to alleviate patient symptoms.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Completed EKGs and other tests based on patient presentation in office.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Measured patient pulse oximetry.

Med Tech/CNA

Wallowa Valley Senior Living Community
08.2014 - 02.2016
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Administered prescribed medications under the supervision of a registered nurse, ensuring adherence to safety protocols.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Helped patients complete range of motion exercises to prevent loss of function during care.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Followed directions of licensed nurses to administer medications and treatments.

Cashier

Wallowa Food City
05.2014 - 08.2014
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Trained and mentored new sales representatives.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Learned duties for various positions and provided backup at key times.
  • Checked personal identifications during alcohol and tobacco sales.

CNA

Park Manor Rehabilitation Center
09.2011 - 06.2013
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Documented patient information and care activities in electronic health record.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.

Education

No Degree - Nursing

Walla Walla Community College
Walla Walla, WA

No Degree - EMT-B

Blue Moutain Community College
Pendleton, OR
06.2014

High School Diploma -

Wallowa High School
Wallowa, OR
06.2010

Skills

  • EKG Interpretation
  • IV Insertion
  • Vital Signs Monitoring
  • Stress Management
  • Active Listening
  • Emergency Response
  • Empathy and Compassion
  • Time Management
  • Critical Thinking
  • Effective Communication
  • Basic Patient Care
  • 12-Lead EKG Monitoring
  • Measuring and Monitoring Vitals
  • Direct Patient Care
  • Certified in CPR/AED

Timeline

ER Technician

Wallowa Memorial Hospital
03.2022 - Current

Front Desk Receptionist

Wallowa Memorial Hospital
03.2019 - 03.2022

Certified Medical Assistant

Winding Waters Medical Clinic
02.2016 - 02.2019

EMT-B

Wallowa Memorial Hospital
08.2015 - Current

Med Tech/CNA

Wallowa Valley Senior Living Community
08.2014 - 02.2016

Cashier

Wallowa Food City
05.2014 - 08.2014

CNA

Park Manor Rehabilitation Center
09.2011 - 06.2013

No Degree - Nursing

Walla Walla Community College

No Degree - EMT-B

Blue Moutain Community College

High School Diploma -

Wallowa High School

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Tiffany Lathrop