Tiffany Latta
Sulphur,LA
Summary
Accomplished leader with a proven track record at Lowe's Home Centers, LLC, enhancing operational efficiency and customer satisfaction. Expert in fostering team unity and resolving complex issues, significantly boosting sales through innovative solutions. Skilled in customer service and workplace safety, demonstrating exceptional problem-solving abilities and a commitment to excellence.
Overview
21
21
years of professional experience
Work History
Backend Department Supervisor
Lowe's Home Centers, LLC
07.2023 - Current
- Delegated responsibilities and formulated shifts for employees according to operational requirements.
- Researched issues to obtain appropriate answers to customer inquiries.
- Assessed security measures to ensure compliance with loss prevention goals.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
- Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
Paint Department Supervisor
Lowes Home Centers
01.2023 - 07.2023
- Developed strong relationships with vendors, resulting in more favorable pricing and delivery terms.
- Evaluated new products entering the market for potential inclusion within the department''s offerings, ensuring a comprehensive and competitive product line.
- Provided ongoing training to staff members, increasing overall team productivity and knowledge base.
- Led monthly team meetings to discuss progress towards goals, address any concerns or challenges, and plan for future improvements in the department''s operations.
- Facilitated cross-training opportunities among staff members, enabling greater flexibility in task assignments during peak times or absences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
Cabinet Designer
Lowe's Home Centers, LLC
12.2022 - 01.2023
- Boosted sales by creating compelling marketing materials featuring completed projects, testimonials, and design capabilities.
- Enhanced client satisfaction by designing customized cabinet solutions tailored to individual needs and preferences.
- Optimized storage space within cabinets by utilizing innovative organizational solutions and accessories.
- Presented final designs effectively through 3D renderings or physical samples that showcased the proposed cabinetry solutions.
- Worked closely with manufacturing partners to resolve any production issues or delays promptly, minimizing potential impact on project timelines.
- Provided exceptional customer service by addressing client concerns or questions promptly throughout the design process.
Millworks Sales Specialist
Lowe's Home Centers, LLC
09.2021 - 01.2022
- Provided detailed project estimates, ensuring accuracy in pricing and materials needed for successful completion.
- Established long-term relationships with architects, interior designers, and other industry professionals to facilitate cross-referrals and collaborative opportunities.
- Resolved customer issues promptly, resulting in high levels of client satisfaction and repeat business.
- Assisted clients in selecting appropriate hardware finishes that complemented their chosen millwork styles seamlessly.
- Conducted post-installation follow-ups with clients, reinforcing positive experiences and addressing any concerns promptly to ensure complete satisfaction.
Dual Rate Supervisor
Golden Nugget Lake Charles Hotel & Casino
12.2014 - 09.2021
- Notified table games leadership of irregularities in play for prompt resolution.
- Fostered an inclusive workplace culture, promoting diversity and teamwork among staff members of varying backgrounds and skillsets.
- Boosted employee morale and job satisfaction with regular feedback sessions and recognition of achievements.
- Optimized scheduling processes, resulting in improved staff coverage during peak hours.
- Resolved minor technical problems with gaming machines.
- Increased customer satisfaction ratings by closely monitoring service quality and addressing issues proactively.
- Oversaw area games to maintain security and compliance.
Poker Dealer
Isle of Capri Casino Hotel Lake Charles
08.2003 - 12.2014
- Exceeded customer expectations through friendly interactions while maintaining focus on managing game play.
- Improved customer relations by effectively addressing player concerns and resolving disputes promptly.
- Promoted responsible gambling practices among patrons in accordance with company guidelines and industry best practices.
- Enhanced player satisfaction by efficiently dealing cards and maintaining a professional game environment.
- Contributed to a positive gaming atmosphere by providing exceptional customer service to players of all skill levels.
- Contributed to a safe gaming environment by promptly reporting any suspicious behavior or security concerns to supervisors.
- Maintained a high level of concentration while multitasking in a fast-paced environment, ensuring seamless gameplay for patrons.
- Maintained fast, smooth game pace by efficiently handling chips, money, and cards.
- Reduced errors in card handling by consistently practicing proper shuffling techniques and accurate card distribution.
Education
No Degree - Mass Communication
McNeese State University
Lake Charles, LASkills
- Customer service
- Workplace safety
- Problem resolution
- Problem-solving
- Stockroom organization
- Certifications in power equipment
- Forklift, lift, reach truck and PSL
Timeline
Backend Department Supervisor
Lowe's Home Centers, LLC
07.2023 - Current
Paint Department Supervisor
Lowes Home Centers
01.2023 - 07.2023
Cabinet Designer
Lowe's Home Centers, LLC
12.2022 - 01.2023
Millworks Sales Specialist
Lowe's Home Centers, LLC
09.2021 - 01.2022
Dual Rate Supervisor
Golden Nugget Lake Charles Hotel & Casino
12.2014 - 09.2021
Poker Dealer
Isle of Capri Casino Hotel Lake Charles
08.2003 - 12.2014
No Degree - Mass Communication
McNeese State University
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