Tiffany Lawrence
Bartlett,TN
Summary
Seeking to obtain a responsible position in a facility where my knowledge and experience can be utilized as well as enhanced. Dedicated to providing excellent customer service using a compassionate and caring approach. Authorized to work in the US for any employer
Overview
15
15
years of professional experience
Work History
Mobile Phlebotomist
United Diagnostics Lab, LLC
Southaven, MS
06.2023 - 08.2023
- Traveling to specified locations to draw blood samples as required
- Gathering mandatory information from patients and verifying their identities
- Disinfecting extraction sites using alcohol swabs
- Locating suitable veins and extracting blood samples using clean needles.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Organized daily work based on collection priority.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Centrifuged blood samples as outlined in clinical protocols.
- Packaged and shipped specimens to central lab daily.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Monitored patients for reactions and verified sample quality.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Reviewed patient records for accuracy and completeness.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
Health Information Clerk
Gastro One
Memphis, TN
11.2021 - 11.2022
- Accurately index and file scanned documents into patient's electronic medical records
- Organize, oversee, and protect patient health information data which includes symptoms, diagnose, medical histories, test, results, and procedures.
- Processed records quickly to avoid delays and keep workflows running smoothly.
- Verified accuracy and overall completeness of medical records by auditing and reviewing patient information.
- Located, retrieved, sent and scanned medical record data.
- Copied medical records and performed various clerical tasks as required.
- Reviewed medical records and data after locating, retrieving and sending it to appropriate places.
- Processed records efficiently and oversaw timely project completion.
- Used electronic health record system to scan, index and input over Number documents.
- Accurately scanned, indexed and inputted documents into electronic health record system.
- Worked with professionals on scanning, coding and releasing information to departments.
- Utilized electronic medical record systems to store, retrieve and process patient data.
- Input data into computer programs and filing systems.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Verified accuracy of patient information in medical records.
- Scanned and uploaded medical records into electronic medical records system.
- Tracked and monitored requests for medical records release.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Followed exact procedures for handling transfers and other releases of medical records.
- Sorted and distributed incoming and outgoing medical records.
- Assisted in preparation of medical reports for external parties.
- Researched and resolved medical record discrepancies.
- Reviewed patient records for accuracy and completeness.
Phlebotomist
Laboratory Corporation of America
Southhaven, MS
05.2017 - 11.2021
- Collect timed specimens
- Follow all laboratory safety rules
- Order and process incoming supplies
- Maintain clean and safe work environment
- Perform other duties such as data collecting, filing, and aiding technologists
- Report possible hazards to the Laboratory Supervisor
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Assisted in training and onboarding new phlebotomists.
- Verified proper storage and transportation of specimens to laboratories.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Participated in quality assurance and competency assessment initiatives.
Phlebotomist
American Esoteric Laboratories
Memphis, TN
03.2012 - 05.2017
- Collect timed specimens
- Follow all laboratory safety rules
- Order and process incoming supplies
- Maintain clean and safe work environment
- Perform other duties such as data collecting, filing, and aiding technologists
- Report possible hazards to the Laboratory Supervisor
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Centrifuged blood samples as outlined in clinical protocols.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Used personal protective equipment correctly to protect coworkers and patients.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Monitored patients for reactions and verified sample quality.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Participated in continuing education programs to stay up to date on new technologies and procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Verified patients' identification for proper sample collection.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Followed established safety protocols and standards to minimize risk of infection and injury.
- Assisted in training and onboarding new phlebotomists.
- Verified proper storage and transportation of specimens to laboratories.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Reviewed and processed requisitions for laboratory tests.
- Monitored supply levels and placed orders for laboratory supplies.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Participated in quality assurance and competency assessment initiatives.
Medical Assistant
Endocrinology Clinic, P.C
Memphis, TN
02.2009 - 01.2012
- Assist with patients using the necessary skills obtained
- Assisting the doctor with patient care
- Phlebotomist
- Recording of vitals
- Familiar with writing as well as calling in prescriptions
- Triage patients over the phone
- Administer injections.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Education
Diploma - Medical Assisting
Concorde Career College
Memphis, TN02.2009
High school diploma - undefined
Trezevant High School
Memphis, TN2001
Skills
- Phlebotomy
- Venipuncture
- Laboratory Experience
- Triage
- EMR Systems
- Experience Administering Injections
- Medical Records
- Vital Signs
- Patient Care
- Medical Scheduling
- Microsoft Word (10 years)
- Microsoft Excel (10 years)
- Windows (10 years)
- Microsoft Office (10 years)
- Microsoft Outlook (10 years)
- Medical Office Experience
- Computer Skills
- Customer service (10 years)
- Office experience (10 years)
- Medical Terminology
- Hospital Experience
- HIPAA
- Laboratory Procedures
- Phone Etiquette
- Quality Assurance
- Epic
- Clerical Experience
- Insurance Verification
- ICD-10
- Cerner
- Typing
- Assessments
- Electronic health records: Best practices
- Familiar
- June 2021
- Knowledge of EHR data, associated privacy regulations, and best practices for EHR use
- Full results: Familiar
- Verbal communication
- Proficient
- Full results: Proficient
- Basic attention to detail
- Identifying differences in materials, following instructions, and detecting details among distracting
- Information
- Work style: Reliability
- Tendency to be reliable, dependable, and act with integrity at work
- Medical lab procedures: Phlebotomy
- April 2021
- Selecting proper supplies based on physician orders for specimen collection protocol
- Customer focus & orientation
- Responding to customer situations with sensitivity
- Scheduling
- July 2021
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or
- Continued
- Development in any professional field
- Speaking clearly
- Correctly
- Concisely
- Proper Storage Procedures
- Quality Control
- Time Management
- Quality Control Guidelines
- Disposal Procedures
- Infection Control
- Medical Records Management
- Donor Screening
- Phlebotomy Procedures
- Data Entry
- Patient Flow
- Stress Management
- Specimen Labeling Procedures
- Patient Confidentiality
- Specimen Collection
- Processing Specimens
- Safe Sharps Disposal
- Blood Sample Collection
- Visiting Patient Homes
- Biohazard Waste Disposal
- Sharps Disposal
- Venipuncture and Capillary Puncture
- Data Recording
- Heel Sticks
- Specimen Collection and Storage
- Specimen Transport
- Sanitation and Sterilization
- Drawing Blood
- Clean Equipment
- Safety Assurance
- Secure Biohazards
- Maintaining Confidentiality
- Blood Cultures
- Urinalysis Testing
- Creative Thinking
- Vacuum Tube and Syringe Use
- Preparing Devices
- Phlebotomy
- Collect Samples
- Finger Stick Method
- Staff Phlebotomy Training
- Staff Collaboration
- Biohazard Policy Compliance
- Equipment and Supply Inspections
- Supply Requisition and Inventory
- Patient Identification
- Answering Questions
- Patient Support
- Insurance Information Collection
- Goal Minded
- Package Specimens
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Additional Information
United Diagnostics Laboratory-Mobile Phlebotomy Full time 40hrs wkly
Health Information Specialist-Medical Records Full time 40hrs wkly
Labcorp - Phlebotomy Full time 40hrs wkly
American Esoteric Laboratories- Phlebotomy Full time 40hrs wkly.
Certification
- PT - Phlebotomy Technician
Timeline
Mobile Phlebotomist
United Diagnostics Lab, LLC
06.2023 - 08.2023
Health Information Clerk
Gastro One
11.2021 - 11.2022
Phlebotomist
Laboratory Corporation of America
05.2017 - 11.2021
Phlebotomist
American Esoteric Laboratories
03.2012 - 05.2017
Medical Assistant
Endocrinology Clinic, P.C
02.2009 - 01.2012
Diploma - Medical Assisting
Concorde Career College
High school diploma - undefined
Trezevant High School
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