Tiffany L. Council
Philadelphia,Pa
Summary
I am seeking employment opportunities that will enable me to utilize my skills, abilities and experience to contribute to the corporation's success.
Overview
11
11
years of professional experience
Work History
Senior service Advocate (ISM-integrative service model)
CVS
Philadelphia, PA
09.2025 - Current
- As a senior service advocate service of the single point of contact for handling member service inquiries by pharmacy and medical benefits, making an outreach call to providers.
- Engaged consultant, educate members based upon the members unique needs.
- Demonstrate professionalism and present a positive image when interacting with members.
Health Concierge Ops.
CVS
Philadelphia, Pennsylvania
08.2024 - 09.2025
- As a customer service representative, responsibilities are to maintain a healthy relationship with customers, patients, and caregivers. Listen to customers' questions and concerns and try to assist as best as possible regarding their situation.
- Assist members in reprocessing their claims.
- Make outbound phone calls to providers.
Bus Operator
Septa
Philadelphia, Pennsylvania
02.2017 - 08.2024
- Safely and efficiently operated a Commercial vehicle in a timely manner.
- Provide customer service by assisting passengers such as elderly or disabled when entering and exiting the bus.
- Ensured the safety of passengers.
School Bus Operator
Pennsylvania School for the Deaf
Philadelphia, Pennsylvania
01.2016 - 01.2017
- Communicates to mechanics all defects and maintenance needs.
- Responsible for ensuring the safety of all students entering and exiting the bus by stopping all traffic in accordance with state law.
School Bus Operator
Durham School Services
Philadelphia, Pennsylvania
01.2015 - 01.2016
- Perform bus safety pre-trip inspections as required by law to assure proper vehicle working condition. Maintains all safety equipment.
- Operate a school bus by assessing traffic and road conditions, monitoring students behavior and other factors necessary.
Education
High School Diploma -
Olney High School
Skills
- Skills: working with ECHS, claims processing, ACAS
- Mailroom Clerk- responsibilities were to organize and distribute mail among departments within the hospital
- Clerical Positions- filing, printing copies, sorting & distributing mail, answering phones and taking messages
- Housekeeping- making beds, changing linens, cleaning floors, cleaning the bathrooms, sweeping, mopping, ensuring all rooms are cared for and inspected according to standards
- Home Health Aide- Supports patients by providing housekeeping and laundry service, shopping for food and other household requirements, preparing and serving meals and running errands Assists patients by providing personal services, such as, bathing, dressing, and grooming
Training
- American Red Cross - Nurse Aide Training Program - Certificate Awarded.
- Albert Einstein Medical Center, School-to-Career Program
Timeline
Senior service Advocate (ISM-integrative service model)
CVS
09.2025 - Current
Health Concierge Ops.
CVS
08.2024 - 09.2025
Bus Operator
Septa
02.2017 - 08.2024
School Bus Operator
Pennsylvania School for the Deaf
01.2016 - 01.2017
School Bus Operator
Durham School Services
01.2015 - 01.2016
High School Diploma -
Olney High School