Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Direct Phone
Timeline
Generic

Tiffany L. Craven-Duffy

Fulshear

Summary

Adept at driving large-scale HRIS and payroll projects to successful completion, my tenure at Hewlett Packard Enterprises showcases a blend of strategic planning and effective team leadership. With a keen focus on benefits administration and succession planning, I excel in fostering employee relations and optimizing management support processes, ensuring a 25% reduction in HR inquiries.

Overview

23
23
years of professional experience
1
1
Certification

Work History

PROJECT MANAGER

CFISD School District
Houston
08.2023 - 10.2024
  • Facilitates and oversees the timekeeping project for a district-wide time and attendance system solution.
  • Conducted comprehensive FLSA audit across the district to evaluate compliance and mitigate risks.
  • Research and complete information-gathering sessions with departments and campuses to prepare a needs assessment/audit.
  • Build and develop the project team to ensure maximum performance by providing purpose, direction, and motivation.
  • Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and implementation plans, including risk mitigation.
  • Coordinate internal and external resources to ensure that projects adhere to scope, schedule, and budget.
  • Analyze project status and, when necessary, revise the scope, schedule, or budget to ensure that project requirements can be met
  • Establish and maintain relationships with relevant client stakeholders, providing day-to-day contact on project status and changes.
  • Establish and maintain processes for managing scope during the project lifecycle, setting quality and performance standards, and assessing risks.
  • Structure and manage integrated, multitrack performance databases for digital, print, social, broadcast, and experiential projects.
  • Develop and maintain partnerships with third-party resources, including vendors, and researchers.
  • Implemented Work From Home program by preparing policy guidebook and WFH employee agreement.

CHIEF EXECUTIVE OFFICER/OWNER

THE EC FIRM LLC
Houston
03.2009 - 08.2023
  • Hired as a consultant to guide the implementation, configuration, and deployment of various HCM/HRIS systems for companies, including Meriplex Communications, Crane Worldwide, and Oxy USA.
  • Including gathering data, improving the performance of various HRIS throughout an organization, and making recommendations to improve performance metrics across departments.
  • Provide support in helping clients make key business process decisions.
  • Help clients configure industry standards within the Workday HCM solution, and provide suggestions to achieve clean configuration and streamlined processes.
  • Executed design and implementation of requirements within Workday HCM.
  • Personalized consulting service for small companies, such as hotels, daycares, restaurants, and churches, that outsource portions of their human resources, compensation, benefits, and payroll functions and responsibilities, including payroll taxes.
  • Implementing, hiring, recruiting, payroll, time and attendance, reporting, and business.
  • Employee relations investigations, handling unemployment claims.
  • Recognition programs and employee engagement.
  • Compensation and benefits program policies and programs.
  • Handle all HR and payroll outsourced services, such as processing company payroll, benefits, FMLA, STD, hiring, terminations, staffing needs, and employee relations issues.
  • Provided business development consulting to support company launches, create strategies, and define branding.
  • Wage audits and provided benefits support and management to include onboarding, 1095 preparation, and annual benefit surveys for benchmarking benefit plans against competitors.

SENIOR GLOBAL PAYROLL & BENEFITS ANALYST

HEWLETT PACKARD ENTERPRISES
Houston
05.2015 - 03.2020
  • Global super user Facilitated testing, configuration, and implementation of Workday, SAP, ADP eTIME, Vantage, and Globalview across 13 countries.
  • Facilitates HR technology projects associated with Workday HCMS.
  • As well as timekeeping and attendance support in all systems, as well as international payroll processing.
  • Team Lead responsible for all payroll transitions, closing tax accounts, payroll taxes, and onboarding for all U.S. mergers and acquisitions.
  • Collaborate with senior leadership regarding strategic company planning.
  • Configuration responsibilities may include modifications to business processes, compensation set-up, security configuration, condition rules and notifications, payroll earnings/deduction codes, and reports.
  • Develop functional specifications, review existing Time Tracking and Absence modules, and recommend solutions to enhance or improve the current implementation of absence management in Workday.
  • Managed payroll, time tracking, and attendance using ADP Business Account.
  • Supported HR, time, and attendance issues through global troubleshooting efforts.
  • Leads business initiatives, typically leading analysts across multiple sub-functions within the related Payroll Partners.
  • Continually seek ways to improve the process of delivering Workday and configure Workday HCM, time tracking, and absence business processes, including validation rules, calculated fields, and other components.
  • Designed and built both inbound and outbound EIB integrations in various segments of the Workday system, and worked with Core Connector, Cloud Connector, Report Designer, Workday Studio, data conversion loads, XML, XSLT, SOAP, and REST web services.
  • Experience in gathering requirements, designing, configuring/building, and testing all kinds of integrations, with expertise in Workday Studio.
  • Workday advanced reporting, including integration with functional reports and calculated fields.
  • Testing Workday and ad hoc testing, troubleshooting Workday reporting issues, managing two integrations, and writing and maintaining a variety of reports.
  • Managed payroll transition and extraction of files for U.S. mergers and acquisitions.
  • Compiles HR metrics and data from diverse sources such as HRIS, payroll outputs, benefits enrollment records, and employee surveys.
  • Analyzes trends and patterns in data focusing on benefits enrollment, absenteeism, leave use, recruitment, motivation, turnover compliance with employment laws.

HRIS MANAGER

WHOLE FOODS MARKET
Houston
05.2014 - 05.2015
  • Oversaw diverse HR functions such as payroll administration for over 400 employees, benefits management, and 401(k) enrollments.
  • Personal file management, employee screening, hiring, orientation, staff training, and development of programs, reviewed termination paperwork for completion, and handled the entire unemployment process and claims.
  • Trained and developed employees and leadership.
  • Developed efficient workflows by teaming up with various shared service areas including Payroll Operations and HR departments.
  • Processed payroll, managed timekeeping, and tracked attendance.
  • Oversaw implementation of Workday project to interface payroll, benefits, HR data management, and HRIS from Kronos and PeopleSoft.
  • Led vendor evaluation processes, streamlined data gathering methods, and maintained effective communication.
  • Developed inbound/outbound integrations using Core Connector, Workday Studio, and EIB.
  • Specialized in Core HR, Compensation, Absence Management, led HR reporting and HRIS security teams effectively.
  • Oversaw development, testing, and planning stages for Workday enhancements.
  • Managed all sick and personal leaves of absence, including FMLA, STD, and work-related injuries.
  • Directed Manager Self-Service project and assigned user access.
  • Point of contact and investigate all employee relations issues.
  • Ensured proper functioning of HRIS systems, applications, and file feeds.
  • Provide day-to-day support for benefits data systems, and serve as the primary contact for internal and external stakeholders.
  • Manage HRIS and payroll vendor reporting schedules.

HUMAN RESOURCE MANAGER

SYSCO
Houston
06.2011 - 04.2014
  • Supported Vice President of HR by working in a interim VP role in handling employee investigations regarding work conditions, disciplinary actions and grievances.
  • Protected company and employee interests in line with policies and laws.
  • Oversaw benefits administration tasks, including employee inquiry resolution and issue management.
  • Administered FMLA, STD, LOA, and LTD leaves.
  • Ensure all benefit information is in the HRIS and SAP database.
  • Handle employee relations, and EEOC complaints.
  • Facilitated negotiation of bargaining agreements to achieve mutually beneficial outcomes.
  • Revised compensation and benefits frameworks to align with legal standards.
  • Executed payroll for seven branches efficiently.
  • Prepared Pension & retirement statements
  • Responsible for filing other benefit claims as needed such as Life and AD &D Claims
  • Trained managers on organizational policies including equal employment opportunity and sexual harassment.
  • Monitored and analyzed metrics to uncover patterns and trends.
  • Developed and implemented comprehensive process documentation to streamline operations.
  • Reviewed, planned, tested, and implemented SAP system upgrades and patches.

VP OF HUMAN RESOURCES

LABATT FOOD SERVICE
Houston
06.2001 - 05.2011
  • Resolved employee relation matters, ensuring adherence to company policies and governmental regulations and FLSA compliance.
  • Managed employee benefits packages including insurance and 401(k).
  • Maintain all employee payrolls and reports.
  • Maintaining FMLA, STD, LOA, and LTD leaves, workers' comp claims, and claims.
  • Develops and coordinates ongoing training for the entire organization, for all levels of personnel.
  • Oversaw intricate staffing tasks while addressing workforce shortages.
  • Directed and supervised work activities related to employment and labor relations.
  • Prepare personnel forecast to project employment needs
  • Conduct exit interviews to identify the reasons for employee termination.
  • Maintain records of personnel-related statistics such as absenteeism rates and transfers.
  • Successfully led HRIS Support Center, reducing calls from approximately 8,000 to 5,000 calls per month supporting 33,000 associates
  • Completed various HR and Payroll projects involving off-shore and smart shore operations.
  • Created Standard Operating Procedures for HR and Payroll while implementing Project Management Methodologies.
  • Analyzed, planned, managed, and executed major department projects.
  • Managed an HRIS technical support team
  • Guided HRIS Specialists in diagnosing system issues across HR, Payroll, Time and Attendance platforms.

Education

Bachelor of Science - Business Management & Human Resources

Grand Canyon University
01.2019

Finance & payroll -

Hewlett Packard Enterprise
01.2018

Bachelor of Science - Business Management & Theology

Colorado University
Colorado Springs
01.2014

Skills

  • Management support
  • Benefits administration
  • Succession planning
  • Benefits
  • Employee relations
  • Recruitment and hiring
  • Payroll processing
  • Timekeeping
  • Customer relations
  • Absence management
  • Compensation
  • Mergers & acquisitions
  • Systems implementation
  • Business analysis
  • Data validation

Affiliations

Seeking employment as a HR or customer service position. I am resourceful and a dynamic professional with board range of experience in a fast-paced business and human resource environment. Highly seasoned HR Manager with more than 19 years of experience in human resources, benefits, and payroll management. Excellent interpersonal and management skills. Strong leader and motivator with a track record of achieving exceptional results in training, HRIS/ HR technology, employee relations, compliance, compensation, benefits, empowering employees and payroll. Experience in Implementation and configuration of HRIS systems. I welcome the challenge and thrive on learning. I am dedicated, reliable, effective communicator, with strong clinical abilities.

Certification

  • Certified Project Manager, 09/01/23
  • Certified Workday HCM Consultant, 03/01/23
  • Certified SAP HCM Consultant, 01/01/18
  • Certified Business and Life Coach specializing in Work life balance., 01/01/18

Direct Phone

832-894-8063

Timeline

PROJECT MANAGER

CFISD School District
08.2023 - 10.2024

SENIOR GLOBAL PAYROLL & BENEFITS ANALYST

HEWLETT PACKARD ENTERPRISES
05.2015 - 03.2020

HRIS MANAGER

WHOLE FOODS MARKET
05.2014 - 05.2015

HUMAN RESOURCE MANAGER

SYSCO
06.2011 - 04.2014

CHIEF EXECUTIVE OFFICER/OWNER

THE EC FIRM LLC
03.2009 - 08.2023

VP OF HUMAN RESOURCES

LABATT FOOD SERVICE
06.2001 - 05.2011

Bachelor of Science - Business Management & Human Resources

Grand Canyon University

Finance & payroll -

Hewlett Packard Enterprise

Bachelor of Science - Business Management & Theology

Colorado University

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Tiffany L. Craven-Duffy