Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tiffany Leach

Georgia

Summary

Reliable business professional, with over ten years of broad skills in operations, technical support, technology sales, customer service, project management, process improvement, administrative support, management, team leadership communication, and financial analysis. Hard-working with the ability to manage multiple tasks to completion, handle interruptions, and maintain focus to ensure the most detailed accuracy and productivity. This experience in various roles has grown the tools and drive needed to provide independent decision-making responsibility and the ability to succeed in any task given.

Overview

12
12
years of professional experience

Work History

Operations Expert

Anthem Blue Cross & Blue Shield
04.2021 - Current
  • Handled high volume inbound calls, individual and national Markets across 15+ states
  • Review and manage members processed and unprocessed claims
  • Constant use of Workforce systems for administrative purposes while also locating documents, checks, and information on current benefit information for frequent policy updates per state
  • Provide up-to-date information to policyholders, regarding benefits, claims, billing, and authorizations
  • Communication between members and Primary Care Providers to ensure that policy claims have been processed and disputed accurately.

Solutions Specialist

Verizon Wireless
12.2014 - 09.2020
  • Supply Solutions manager, using expertise in supply chain management, policy regulations and logistics strategies to ensure the quality and accuracy of corporate inventory.
  • Resolved customer accounts, technical issues, and billing problems daily.
  • Increased efficiency by analyzing employee performance and ensuring adherence to training processes.
  • Inventoried and rotated stock for optimum usage of multiple corporate locations.
  • Consistently met or exceeded monthly performance metrics such as call volume, pipeline generation, and closed deals.
  • Negotiated contracts for better pricing and terms, resulting in improved profit margins with B2B clients.

Assistant Manager

RadioShack Corporation
06.2012 - 07.2014
  • Created agendas, plans, schedules, tasks, projects, training materials, and communications for team meetings.
  • Diagnosed and successfully resolved hardware and software issues on user workstations and servers.
  • Worked closely with team members to deliver project requirements, develop solutions, and meet deadlines with a 100% success rate.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Increased sales through effective merchandising strategies and targeted promotions.

Education

Bachelor of Science - Management Information Systems

University Of Maryland Global Campus
08.2025

Skills

  • Project Management
  • Data Entry
  • Quality Control
  • Management
  • Network Administration
  • Customer Relations
  • Technical writing proficiency
  • Organizational Development
  • Operations Analysis
  • Training and Employee Development
  • Scheduling and Planning
  • Microsoft Outlook, Word, and Excel
  • Information Security
  • Operating System Expertise

Additional Information

Participates in regular information planning sessions, maintains productive interaction with staff, reports on the status and progress of work accomplished to date, and monitors work in progress. Establishes program objectives and units of measure for determining when objectives have been met. Manages short and long range planning activities that include multi-year work plans that are the products of subordinate organizational projects/programs. Drafts guidance and direction regarding program management and reporting. Plans and initiates a comprehensive evaluation system for the review and analysis of proposed costs, program development, and performance. Participates in meetings with internal/external customers to determine program status, milestones, and coordination of each to detect in advance potential deficiencies and develop action plans for improvement.

Timeline

Operations Expert

Anthem Blue Cross & Blue Shield
04.2021 - Current

Solutions Specialist

Verizon Wireless
12.2014 - 09.2020

Assistant Manager

RadioShack Corporation
06.2012 - 07.2014

Bachelor of Science - Management Information Systems

University Of Maryland Global Campus
Tiffany Leach