Tiffany Leadbetter
Bangor
Summary
Meticulous barista and general manager with demonstrated expertise in customer service, team collaboration, and operational management.
Overview
3
3
years of professional experience
Work History
Barista
Fit Fuel Cafe
Bangor
09.2025 - Current
- Prepared high-quality coffee beverages using espresso machines and brewing methods.
- Maintained cleanliness of workstations and dining areas to ensure a welcoming environment.
- Provided excellent customer service by engaging with patrons and taking orders efficiently.
- Assisted in inventory management by restocking supplies and monitoring product levels.
- Operated cash register, processed transactions, and handled customer payments accurately.
- Collaborated with team members to ensure smooth café operations during busy shifts.
- Followed health and safety guidelines to maintain a safe working environment for staff and customers.
- Educated customers on menu items and suggested beverages based on preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
General Manager
RH Foster
Hampden
12.2022 - 04.2023
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Supervised staff to maintain high standards of service and teamwork.
- Implemented safety protocols to promote a secure work environment.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Developed training programs to enhance employee skills and productivity.
- Monitored financial performance to support budget adherence and cost control.
- Fostered relationships with vendors for timely deliveries and service quality.
- Resolved customer complaints promptly, ensuring a positive experience for all clients.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
Education
Some College (No Degree) - Business
Southern Maine Community College
South Portland, MESkills
- Customer service
- Effective communication
- Problem solving
- Vendor relations
- Cash handling
- Inventory management
- Team collaboration
- Safety compliance
- Staff supervision
- Financial monitoring
- Conflict resolution
- Time management
- Cash register operation
- Attention to detail
- Product upselling
- POS systems
- Ingredient restocking
- Display case merchandising
- Coffee and tea expertise
- Team player
- Food preparation
- Hospitality and accommodation
- Order taking
- Point of sale operation
- Excellent memory
- Graphic design
- Basic math
- Sandwich preparation
- Friendly and outgoing
- Retail management
- Speedy and efficient
- Safe food handling practices
- Table bussing
- Espresso machine operations
- Verbal and written communication
- Cleanliness
- Sales expertise
- Adaptive and creative
- Quality control
- Decision-making
- Calm demeanor
- Multitasking and organization
- Team leadership
- Problem-solving
- Positive and professional
Timeline
Barista
Fit Fuel Cafe
09.2025 - Current
General Manager
RH Foster
12.2022 - 04.2023
Some College (No Degree) - Business
Southern Maine Community College