Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Tiffany Lee-Ochoa

Roseville

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

6
6
years of professional experience

Work History

Operations Manager

Junior Restaurant & Lounge
Roseville, CA
07.2023 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
  • Performed cost analysis for various projects to determine budget requirements.
  • Maintained accurate inventory records to track stock levels and minimize costs.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Created detailed reports on the performance of individual departments within operations.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
  • Developed key performance indicators to measure effectiveness of operational processes.

Administrative Assistant

Aim Higher Inc
Roseville, CA
12.2022 - Current
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Responded effectively to sensitive inquiries or complaints.
  • Inventoried and ordered supplies for office.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Coordinated appointments, meetings and conferences.
  • Answered questions from customers regarding products and services offered by the company.
  • Managed database systems containing customer contact information.
  • Maintained accurate department and customer records.
  • Scheduled appointments between clients and customers and internal staff members.
  • Ensured efficient operation of office equipment such as printers, copiers and fax machines.
  • Processed invoices for payment using accounting software applications.

General Manager

Ed David Restaurant Group
Roseville, California
05.2022 - 12.2022
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Created schedules and monitored payroll to remain within budget.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Tracked monthly sales to generate reports for business development planning.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Guided management and supervisory staff to promote smooth operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Led employee evaluations with constructive feedback to boost performance.
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.

Team Lead

Walmart
Roseville, California
04.2020 - 04.2022
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Trained new staff in relevant processes and procedures.
  • Delegated daily tasks to team members to optimize group productivity.
  • Delegated tasks appropriately according to individual skill sets.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Monitored team progress and enforced deadlines.
  • Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
  • Identified opportunities for process improvements, implementing changes when required.
  • Monitored team performance against targets, taking corrective action where necessary.
  • Motivated staff through positive reinforcement techniques.
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
  • Ensured compliance with company policies and procedures throughout the team.
  • Developed strategies to increase team productivity and improve customer service levels.

Server

Brookfield's Restaurant
Roseville
01.2018 - 03.2020
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Provided exceptional service to high volume of daily customers.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Provided one-on-one support to ensure successful completion of training objectives.
  • Instructed new staff members on food handling procedures and service techniques.

Education

High School Diploma -

George Washington High School
San Francisco, CA
06-2006

Skills

  • Invoice Verification
  • Talent Acquisition
  • Workplace Safety
  • Production Monitoring
  • Filing
  • Database Management
  • Clerical Support
  • Minute Taking
  • Document Control
  • Quality Assurance
  • Expense Reporting
  • Report Writing
  • Bookkeeping

References

References available upon request.

Timeline

Operations Manager

Junior Restaurant & Lounge
07.2023 - Current

Administrative Assistant

Aim Higher Inc
12.2022 - Current

General Manager

Ed David Restaurant Group
05.2022 - 12.2022

Team Lead

Walmart
04.2020 - 04.2022

Server

Brookfield's Restaurant
01.2018 - 03.2020

High School Diploma -

George Washington High School

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