Tiffany Lee
Anniston
Summary
Dynamic Medical Receptionist with proven expertise at AFC Urgent Care in optimizing patient scheduling and enhancing front desk operations. Skilled in insurance verification and adept at providing compassionate customer service, ensuring a welcoming environment. Committed to maintaining accurate medical records while adhering to HIPAA regulations, fostering trust and confidentiality.
Seeking to transition into new field, leveraging skills developed in fast-paced medical office environment. Excel at managing patient interactions, scheduling, and administrative tasks with efficiency and professionalism. Dedicated to providing exceptional service and contributing to positive team dynamic in new role.
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Medical Receptionist
AFC Urgent Care
10.2023 - Current
- Managed patient check-in and check-out processes to ensure smooth operations.
- Answered multi-line phone system, directing calls to appropriate staff members.
- Scheduled appointments effectively, optimizing physician availability and patient access.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted with insurance verification and eligibility checks for patients.
- Provided exceptional customer service, addressing patient inquiries and concerns promptly.
- Coordinated communication between patients and healthcare providers efficiently.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
Education
High School Diploma -
Saks High School
Anniston, ALSkills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Insurance verification
- Payment collection
Accomplishments
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- CMAA - Certified Medical Administrative Assistant
Languages
English
Full Professional
Timeline
Medical Receptionist
AFC Urgent Care
10.2023 - Current
High School Diploma -
Saks High School
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