Tiffany Lee
Orange City,FL
Summary
Results-oriented professional with extensive experience in Front Office Operations within high-volume environments. Expertise in Scheduling, Customer Service, and Administrative Support, ensuring seamless daily operations and enhanced client satisfaction. Recognized for exceptional communication skills and meticulous attention to detail, contributing to efficient team collaboration and adaptability in evolving settings.
Overview
25
25
years of professional experience
Work History
Receptionist
Keystone Chiropractic
08.2024 - Current
- Ensured accuracy of electronic health records while maintaining privacy compliance.
- Optimized clinic workflow by managing patient scheduling and appointment confirmations.
- Coordinated patient check-in, check-out, and payment processes for billing efficiency.
- Assisted patients in completing necessary medical forms and documentation accurately.
- Maintained confidentiality of patient information, adhering to HIPAA and office policies.
- Streamlined appointment scheduling, enhancing patient flow and reducing wait times.
Personal Shopper
Shipt
01.2021 - 03.2025
- Maintained 5 star satisfaction with 100% on time rating consistently by completing orders quickly and making good selections for customers.
- Developed professional relationships with customers to establish repeat business and increase trust.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Delivery Driver
Uber Eats
03.2018 - 03.2025
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Secretary/Helper
Jamin Lee Handyman Service
09.2013 - 04.2018
- Maintained appropriate filing of personal and professional documentation.
- Typed documents such as correspondence, estimates, memos and emails.
- Cleaned houses after new flooring was installed or after remodel was complete.
Appointment Setter
State Energy Conservation
04.2007 - 01.2010
- Set appointments with homeowners for our sales-reps to do in home demonstrations of the companies products.
- Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
- Addressed client inquiries and updated database information.
Receptionist/Customer Service Representative
Florida Solar Technologies
08.2000 - 01.2007
- Ensured accuracy of electronic health records while maintaining privacy compliance.
- Optimized clinic workflow by managing patient scheduling and appointment confirmations.
- Coordinated patient check-in, check-out, and payment processes for billing efficiency.
- Assisted patients in completing necessary medical forms and documentation accurately.
- Maintained confidentiality of patient information, adhering to HIPAA and office policies.
- Streamlined appointment scheduling, enhancing patient flow and reducing wait times.
Education
Medical Billing & Coding -
Seminole State College Of Florida
Sanford, FL2000
Skills
- Effective time management
- Proficient in problem resolution
- Attention to detail
- Effective telephone communication
- Strong organizational skills
- Customer engagement
Timeline
Receptionist
Keystone Chiropractic
08.2024 - Current
Personal Shopper
Shipt
01.2021 - 03.2025
Delivery Driver
Uber Eats
03.2018 - 03.2025
Secretary/Helper
Jamin Lee Handyman Service
09.2013 - 04.2018
Appointment Setter
State Energy Conservation
04.2007 - 01.2010
Receptionist/Customer Service Representative
Florida Solar Technologies
08.2000 - 01.2007
Medical Billing & Coding -
Seminole State College Of Florida