Summary
Overview
Work History
Education
Skills
Volunteer Experiences
Certification
Timeline
Receptionist
Tiffany Leegard

Tiffany Leegard

Kingsland,GA

Summary

Personable and dedicated Manager with extensive experience in the hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience
1
1

Certification

Work History

Restaurant Manager

Culver's Restaurant
Yulee, FL
05.2023 - 08.2023
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Updated computer systems with new pricing and daily food specials.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.

Sales Associate

Nex-Com
Kings Bay, GA
12.2022 - 06.2023
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.

Customer Service Representative

Wal-Mart Supercenter
St. Marys, GA
03.2017 - 01.2018
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Administrative/Contracting Specialist

UniTrust Financial Group
Yulee, FL
09.2024 - Current
  • Efficiently managed a high volume of incoming calls, providing prompt information, and accurately directing inquiries to relevant personnel.
  • Served as a primary point of contact for contract-related inquiries via the Intercom platform, providing timely and comprehensive support.
  • Maintained meticulous organization of confidential documents, adhering strictly to established protocols to ensure data security.
  • Accurately entered and processed collected data into internal systems, generating contracts with a high degree of precision

Caregiver

Personal Care Choices
Maryville, TN
04.2013 - 12.2013
  • Improved patient outlook and daily living through compassionate care.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Followed care plan and directions to administer medications.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Followed safe lifting and transferring techniques to transport residents.
  • Helped clients with personal needs from exercise to bathing and personal grooming.

Sales Associate

Lion's Den Adult Superstore
Nashville, TN
10.2012 - 04.2013
  • Helped customers find specific products, answered questions and offered product advice.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Increased purchase amounts by cross-selling with similar products.

Education

Bachelor of Science - Human Resources Management

ECPI University
Virginia Beach, VA
02.2026

Skills

  • Front of House Management
  • Documentation and Recordkeeping
  • Monitoring Food Preparation
  • Performance Improvement
  • Relationship Building
  • Quality Assurance
  • Building Customer Trust and Loyalty
  • MS Office Proficiency
  • Upselling Products and Services
  • Cleanliness & Organization
  • Money Handling / Preparing Deposits
  • Employee Training

Volunteer Experiences

Family Readiness Group President | 2021 - 2022

  • Planned fundraisers to contribute to homecoming events and family outings
  • Coordinated special events to boost morale and support community health
  • Hosted virtual and in-person meetings to socialize, support, and advocate for families during deployments
  • Identified and provided resources to support families experiencing crises

Phone Tree Caller | 2014 - 2022

  • Conducted informational calls for deployments as directed by the Ombudsman
  • Offered general information to families of the deployed sailors

Certification

  • ServSafe

Timeline

Administrative/Contracting Specialist

UniTrust Financial Group
09.2024 - Current

Restaurant Manager

Culver's Restaurant
05.2023 - 08.2023

Sales Associate

Nex-Com
12.2022 - 06.2023

Customer Service Representative

Wal-Mart Supercenter
03.2017 - 01.2018

Caregiver

Personal Care Choices
04.2013 - 12.2013

Sales Associate

Lion's Den Adult Superstore
10.2012 - 04.2013

Bachelor of Science - Human Resources Management

ECPI University

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