Tiffany Lemieux
Panama City,Florida
Summary
Accomplished Program Coordinator offering experience implementing new and innovative programs aimed at meeting the needs of the consumer. Highly skilled at building lasting relationships with customers and business executives. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Senior Program Coordinator
Better Health Group
09.2021 - 03.2024
- Enhanced team productivity by providing ongoing training and support to staff members.
- Established clear performance metrics to evaluate progress towards goals and make data-driven decisions.
- Increased overall program success through continuous monitoring, evaluation, and improvement efforts.
- Motivated and directed staff to align operations with organizational mission using appropriate training initiatives and presentations.
- Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
- Developed and maintained relationships with external partners to facilitate program operations.
- Collaborated with other program coordinators to achieve consistency in program objectives and services.
- Provided leadership, guidance and support to staff members.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Followed document protocols to safeguard confidentiality of patient records.
- Coordinated transportation to get patients to and from medical appointments.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
- Adaptable and proficient in learning new concepts quickly and efficiently.
OR Clinical Business Analyst
Ascension Sacred Heart Bay
09.2010 - 09.2021
- Enhanced communication between clinicians and administrators through the development of clear reporting structures.
- Generated business intelligence reports to inform strategic decision-making.
- Evaluated current processes to develop improvement plans.
- Developed detailed documentation of system changes and modifications and followed change control procedures for assigned systems.
- Produced detailed and relevant reports for use in making business decisions.
- Provided ongoing training for staff members on new systems, resulting in increased utilization and improved outcomes.
- Improved patient care by analyzing clinical data, identifying trends, and recommending process improvements.
- Leveraged on-site observation and personal interviews to identify team and individual strengths.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Assessed business requirements to forecast annual budgetary operational costs.
- Coordinated with IT departments to troubleshoot system issues promptly, minimizing disruptions to clinical operations.
- Gained extensive knowledge in data entry, analysis and reporting.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Maintained compliance with regulatory standards by staying current on industry best practices and updating policies accordingly.
- Promoted a culture of continuous learning by encouraging staff participation in educational opportunities such as workshops, conferences, or certification programs.
- Actively participated in hospital-wide committees focused on issues related to surgery or patient safety, providing valuable insights gained from daily operations .
- Developed strong relationships with surgeons, anesthesia providers, and nursing staff to foster a collaborative work environment.
- Reduced operational costs by negotiating contracts with vendors for the procurement of medical supplies and equipment at competitive prices.
- Assessed staff performance regularly, providing constructive feedback and opportunities for professional growth.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Streamlined scheduling processes to minimize wait times for surgical patients and optimize operating room utilization.
- Collaborated with other hospital departments to create seamless transitions of care for surgical patients from pre-operative preparation through post-operative recovery.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Interviewed, hired, evaluated and terminated management and support staff.
- Kept practices, techniques, policies and procedures consistent with professional standards and regulatory agencies.
- Communicated with patients, ensuring that medical information was kept private.
- Supported quality improvement initiatives within the department, tracking progress towards goals and adjusting strategies as necessary based on results achieved.
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Learned and adapted quickly to new technology and software applications.
Education
MBA - Business Administration
Ashworth College
12.2025
Skills
Project Management
Written and verbal communication
Team Oversight
Report creation
Strategic Planning
Generating schedules
Marketing materials
Program Management
Training Coordination
Staff Development
Report Generation
Troubleshooting
Timeline
Senior Program Coordinator
Better Health Group
09.2021 - 03.2024
OR Clinical Business Analyst
Ascension Sacred Heart Bay
09.2010 - 09.2021
MBA - Business Administration
Ashworth College
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