Summary
Overview
Work History
Education
Skills
Timeline
SoftwareEngineer
Tiffany Lester

Tiffany Lester

Branford,FL

Summary

I am an experienced manager with a proven track record of success in driving efficiency and improving operations. I have a strong aptitude for leading teams, resolving complex problems, and developing innovative strategies to increase profitability. My success is highlighted by consistently exceeding performance goals and delivering outstanding customer service.

Overview

17
17
years of professional experience

Work History

General-manager

Firehouse Feeds LLC
08.2019 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Assistant Store Manager

Hill Country Feed And Supply
06.2014 - 08.2019
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Increased employee retention, training staff in effective customer service techniques and product knowledge.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Maintained excellent vendor relationships which facilitated smooth supply chain operations enabling better inventory control.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Administrative Assistant

Austin Oral Surgery
04.2014 - 10.2015
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Created and maintained databases to track and record customer data.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Assistant Front Office Manager

West Houston Oral Surgery
03.2007 - 03.2014
  • Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
  • Balanced daily cash transactions, accurately maintaining financial records for the front office department.
  • Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
  • Managed room inventory to optimize revenue opportunities during high-demand periods.
  • Enhanced guest satisfaction by efficiently managing front office tasks and addressing customer concerns promptly.
  • Provided clerical support, addressing routine, and special requirements.
  • Ensured accurate billing procedures were followed consistently by front desk staff members.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Acted as point of contact for vendor collaboration for contracted services.
  • Maintained confidentiality of sensitive information pertaining to guests, employees, or hotel operations.
  • Increased repeat business through personalized guest interactions and exceptional service delivery.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Provided support to the Front Office Manager during peak times or staff absences, ensuring consistent management presence at all times.
  • Reduced wait times during busy hours by implementing effective strategies for managing guest flow throughout the lobby area.
  • Protected staff and customers and minimized legal issues by quickly resolving safety issues.
  • Streamlined check-in and check-out processes for a smoother guest experience.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Cultivated strong relationships with vendors and partners supporting administrative operations.
  • Negotiated and executed contracts on behalf of department.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.

Education

Diploma -

Elsik High School
Houston, TX

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Team Player
  • Efficient multi-tasker
  • Effective leader
  • Time Management
  • Team Leadership
  • Staff Management
  • Customer Relations
  • Relationship Building
  • Staff training/development
  • Inventory Control
  • Employee Scheduling
  • Verbal and written communication
  • Administrative Skills
  • Deadline-oriented
  • Vendor relationships
  • Exceptional interpersonal communication
  • Purchasing
  • Expense Control
  • Networking abilities

Timeline

General-manager

Firehouse Feeds LLC
08.2019 - Current

Assistant Store Manager

Hill Country Feed And Supply
06.2014 - 08.2019

Administrative Assistant

Austin Oral Surgery
04.2014 - 10.2015

Assistant Front Office Manager

West Houston Oral Surgery
03.2007 - 03.2014

Diploma -

Elsik High School

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Tiffany Lester