Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tiffany Lester

Myrtle Beach,SC

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Customer focus driven and willing to take on any challenge.

Overview

15
15
years of professional experience

Work History

National Welcome Advisor

A Place For Mom Inc.
11.2024 - Current
  • Receives inbound calls to complete initial consultations with families.
  • Educates families on customized senior options in their desired locations that match their needs and finances.
  • Acts as a liaison between families and senior living communities.
  • Sends detailed referrals to communities regarding families' needs and finances.
  • Ensure timely updates to the Follow-up team regarding valuable leads.
  • Coordinate in-person and virtual tours.

National Senior Living Advisor

A Place For Mom Inc.
11.2023 - 11.2024
  • Receives inbound calls to complete initial consultations with families.
  • Educates families on customized senior options in their desired locations that match their needs and finances.
  • Acts as a liaison between families and senior living communities.
  • Sends detailed referrals to communities regarding families' needs and finances.
  • Coordinate in-person and virtual tours.
  • Coordinate with communities to confirm scheduled tour details.
  • Conducted follow-ups with families post initial call.
  • Guided families in identifying the best-suited community options.
  • Work with the community on any pain points.
  • Book moves, home care, respite, day care, or permanent.

Interim Senior Lifestyle Counselor

Terra Bella Myrtle Beach
Myrtle Beach , SC
04.2023 - 10.2023
  • Actively cultivating relationships with local professionals to increase awareness and generate leads.
  • Analyze awareness and generate leads
  • Responds to telephone inquires and conducts site visits
  • Interacts with all leads provided through advertising, public relations, referral, or personal contact.
  • Turns leads into residents of the community through the use of professional selling skills and our sales process.
  • Builds customer focused relationships by advancing the lead through the sales process and gaining customer commitment.
  • Responsible for managing the sales boards with daily updates and conveying all activities to the Executive Director
  • Submits timely daily sales results.
  • Tracks leads, keeping accurate records on all leads and prospects and all sales activities using a CRM.
  • Work with executive and marketing teams in developing marketing goals and strategies
  • Pulls management reports on sales activities, leads, move ins, conversions, and critical success factors

Assistant Executive Director

Holiday Retirement/ Terra Bella Myrtle Beach
Myrtle Beach , SC
10.2017 - 10.2023
  • Manage the following departments: housekeeping, maintenance, servers, transportation and resident activities. Hire, coach, develop and discipline employees within areas of responsibility.
  • Handles all/any in house HR task: New hires, termination, employee related issues, benefits, payroll and more
  • Conduct end of month NOI reports along with budget control.
  • Handles all accounting, financial planning and reporting.
  • Conducts revenue variance reports Manage CRM system and lead data base.
  • Provide support to the community sales leader.
  • Inspect the community to ensure all tour paths and units are rent ready.
  • Conducts sales calls and follow up.
  • Schedule tours and conducts tours. Meet/ Tour potential residents/ families.
  • Manage vendor contracts, department budgets, labor hours, associate schedules and meetings.
  • Purchasing/AP-entered purchase orders, reconciled invoices through Ariba Accounts receivable-monitored open AR to ensure prompt payment, collected late payments, processed payments via desktop system.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Developed trusting relationships with customers by making personal connections.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Upheld quality control policies and procedures to increase customer satisfaction.

Office Manager

Holiday Retirement
Myrtle Beach , SC
09.2016 - 10.2017
  • Contributed to and monitored at risk tracker helping community lower move outs by 50%.
  • Payroll-ensured associates Kronos records were accurate and timely, prepared hour to budget reports for review by GM.
  • Sales-provide back up support to sales on tours and leases.
  • Maintenance-process resident request through TELS, coordinated new vendor paper work, scheduled vendor work in the community.
  • Purchasing/AP-entered purchase orders, reconciled invoices through Ariba.
  • New residents-coordinated on boarding, created new resident packages and provided training of great call emergency device.
  • Accounts receivable-monitored open AR to ensure prompt payment, collected late payments, processed payments via desktop system.

Life Enrichment Coordinator

Holiday Retirement
Myrtle Beach , SC
05.2011 - 09.2016
  • Strategic planning-coordinated logistics and materials for resident activities, monthly community events and the monthly calendar. Hired entertainers/entertainment for all special events.
  • Ran daily exercise classes along with other day to day activities.
  • Held an active CDL.
  • Took residents on weekly bus trips.
  • Handled resident issues and concerns regarding activities.

Office Assistant

Holiday Retirement
Myrtle Beach , SC
04.2010 - 05.2011
  • Assisted management teams three days a week on weekly office needs.
  • Helped management with new hires and new hire paperwork.
  • Assisted with community tours when needed.
  • Screened all visitors and directed them to the correct location.
  • Answered all incoming phone calls and took messages as needed.
  • Made outgoing calls to potential clients.
  • Sent packets with community information to potential clients.
  • Helped with payroll and scheduling.

Education

High School Diploma -

Myrtle Beach High School
Myrtle Beach SC
2006

Some College (No Degree) - Interior Design

Horry Georgetown Technical College
Conway SC

Skills

  • Senior Living Management
  • CRM Software
  • Communications Strategy
  • Relationship Selling
  • Goal Setting
  • Verbal and Written Communication
  • Time management
  • Problem Resolution
  • Customer Service
  • Work Planning and Prioritization
  • Budgeting and Financial Management
  • Teamwork and Collaboration
  • Employee Coaching and Motivation
  • Documentation and Reporting
  • Team Building
  • Administration and Reporting
  • Team Leadership
  • Scheduling and Coordinating
  • Training and Development
  • Client Services
  • Business Administration
  • Talent Management and Staffing
  • Compliance and Regulations
  • Team Leadership, Training and Development
  • Budget Management
  • Performance Evaluations
  • Employee Development
  • Hiring and Training
  • Issue and Complaint Resolution
  • Sales Closing
  • Customer Service Management
  • Recruitment and Hiring
  • Administrative Management
  • Financial Reporting

Accomplishments

  • 2019- Awarded Touch of Excellence Award for exemplifying company mission.
  • 2018- Awarded Assistant General Manager of the year.
  • 2016- Awarded Touch of Excellence Award for exemplifying company mission.
    Improved resident participation by 15% and satisfaction by 4%, during her time as a Life Enrichment Coordinator.

Timeline

National Welcome Advisor

A Place For Mom Inc.
11.2024 - Current

National Senior Living Advisor

A Place For Mom Inc.
11.2023 - 11.2024

Interim Senior Lifestyle Counselor

Terra Bella Myrtle Beach
04.2023 - 10.2023

Assistant Executive Director

Holiday Retirement/ Terra Bella Myrtle Beach
10.2017 - 10.2023

Office Manager

Holiday Retirement
09.2016 - 10.2017

Life Enrichment Coordinator

Holiday Retirement
05.2011 - 09.2016

Office Assistant

Holiday Retirement
04.2010 - 05.2011

High School Diploma -

Myrtle Beach High School

Some College (No Degree) - Interior Design

Horry Georgetown Technical College

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Tiffany Lester