Tiffany Levine
Simpsonville,USA
Summary
Experienced Inbound Operations Manager with over six years of proven expertise in managing high-volume inbound logistics and warehouse operations at a leading retail corporation. Skilled in optimizing workflows, reducing costs, and improving efficiency in fast-paced environments. Strong leader with a track record of developing high-performing teams and consistently achieving operational excellence. I am a leader who puts safety and quality performance first, with a certified background in nursing that backs my safety mindset.
Overview
13
13
years of professional experience
Work History
Night Shift Building Manager - Inbound & Outbound Operations
TTI - Floor Care
05.2024 - Current
- Enhanced overall job performance through consistent mentorship
- Executed root cause investigations as needed to determine causes of performance disruptions
- Worked alongside multiple teams to improve workflow efficiency organization-wide
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks
- Monitored, tracked, and reported on performance metrics for outbound operations team
- Collaborated with senior management to develop plans for new initiatives and projects related to outbound operations
- Conducted regular audits of outbound operations personnel performance, making adjustments where necessary
- Maintained accurate inventory records to track stock levels and minimize costs
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction
Certified Nursing Aide
Via Health Home Care
08.2023 - 05.2024
- Enhanced operational efficiency by standardizing patient care procedures, reducing average patient handling time by 15%
- Spearheaded a team initiative to improve patient data accuracy, resulting in a 20% increase in data reliability
- Implemented new inventory management protocols that reduced waste by 25% and improved supply availability for critical care procedures
- Led a quality assurance initiative that resulted in a 30% improvement in compliance with healthcare standards and patient satisfaction scores
- Educated patients about disease processes, treatment options, and self-care techniques
- Conducted health assessments utilizing the nursing process of assessment, diagnosis, planning, implementation, and evaluation
- Facilitated communication between members of the healthcare team by attending interdisciplinary meetings
Customer Service Representative
TD Bank
07.2022 - 08.2023
- Managed a high volume of inbound calls and emails, consistently maintaining top-tier customer satisfaction ratings
- Implemented a new CRM strategy, which improved customer retention rates by 10% within the first year
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices
- Presented existing and prospective customers with valuable service or product information to aid in decision-making
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries
- Supported sales team members to drive growth and development
Certified Nursing Aide
Homestead Hospice
10.2018 - 01.2022
- Delivered compassionate care while streamlining documentation processes, boosting the accuracy of medical records
- Trained new aides in compliance and patient care standards, ensuring adherence to healthcare regulations
- Measured and recorded vital signs including temperature, pulse rate and blood pressure
- Assisted nurses with administering medications after verifying accuracy of orders from physicians or pharmacists
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets
Inbound Manager
Wal-Mart Distribution Center
12.2016 - 03.2020
- Directed daily operations of the inbound logistics department, overseeing the processing of an average of 65,000 units per day
- Implemented strategic process improvements that increased efficiency by 25%, reduced processing time, and cut costs by 15% annually
- Led a team of 50+ employees, including supervisors and staff, fostering a collaborative environment that improved team productivity and morale
- Coordinated with supply chain, distribution, and retail operations to ensure seamless flow of goods to the sales floor, achieving a 98% on-time delivery rate
- Managed vendor relationships, negotiating contracts that resulted in a 10% reduction in inbound shipping costs
- Utilized data analytics to monitor performance metrics, identify bottlenecks, and implement corrective actions, leading to a continuous improvement in operations
- Developed training programs for new hires and ongoing professional development for all staff, significantly reducing turnover and enhancing operational capabilities
Inbound Manager
WALMART
02.2012 - 10.2015
- Company Overview: Walmart - Canada
- Led the inbound operations at a high-volume distribution center, overseeing the receipt, storage, and inventory management of goods
- Enhanced process efficiencies by implementing automated sorting systems and training staff on new technologies, increasing throughput by 30%
- Developed and enforced safety protocols, resulting in a 40% decrease in workplace incidents during the tenure
- Oversaw daily operations of the Inbound department, leading a team of 15 to achieve best-in-class service metrics for all BU
- Managed relationships with third-party logistics providers to ensure efficient movement of goods from one location to another
- Supervised activities of workers engaged in receiving, storing and shipping products or materials
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products
- Implemented and planned warehouse safety and security programs and activities
- Organized and facilitated budgets, product estimates, sales forecasts and product allocations to maximize resource utilization and customer sales opportunities
- Produced SOPs to document workplace procedures and optimize productivity through standardization
- Walmart - Canada
Education
Certified Nursing Aide -
Nova Scotia Community College
Stellarton, Nova Scotia, Canada05.2016
Skills
- Operations Management
- Team Leadership & Training
- Process Improvement
- Strategic Planning
- Customer Relationship Management
- Conflict Resolution
- Data-Driven Decision Making
- Shipping and receiving
- Logistics and Supply Chain Management
- Operations Optimization
- Data Analysis and Performance Metrics
- Inventory Control
- Cost Reduction and Budget Management
Timeline
Night Shift Building Manager - Inbound & Outbound Operations
TTI - Floor Care
05.2024 - Current
Certified Nursing Aide
Via Health Home Care
08.2023 - 05.2024
Customer Service Representative
TD Bank
07.2022 - 08.2023
Certified Nursing Aide
Homestead Hospice
10.2018 - 01.2022
Inbound Manager
Wal-Mart Distribution Center
12.2016 - 03.2020
Inbound Manager
WALMART
02.2012 - 10.2015
Certified Nursing Aide -
Nova Scotia Community College
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