Tiffany Lewis
Senoia,Georgia
Summary
Experienced Administrative/ Production Assistant with a demonstrated history of working in the financial services industry. Skilled in customer satisfaction, Negotiation, Emergency Services, Leadership and Community Services. Strong administrative professional with an Associate in Science from Keiser University.
Overview
23
23
years of professional experience
Work History
Production Assistant / Branch Administrator / Operations Assistant
Caliber Home Loans, Inc
Vero Beach, FL
08.2015 - 10.2022
- Assist one of the top loan Producers in FL; Sr Loan Consultant and Branch Manager with over 20 years' experience; assist with managing pipeline of 35+ loans on average monthly that total a minimum of $1.5M+
- Oversee training of all new hires within our branch and satellite branches to include Branch Operations coordinator, Production Assistant, Branch Administrator
- Assisted with on boarding/off boarding tasks as assigned by Branch manager to include successful setup/shutdown/ return of office equipment
- Oversaw off boarding of two satellite branches which included removal of furniture and office equipment as well as coordination with IT Support for office software / hardware and key control
- Oversee branch operations to include maintenance and repair of any issues that occurred to include research of Vendors such as Alarm company, Pest Control, Cleaning Staff, Internet Service provider, Repair/Maintenance contractors, etc
- Oversee Key control with Vendors / Contractors and coordination of services along with confirming receipt of invoice of service, confirming distribution of payment processing for services and scheduling for future needs
- Oversee ordering and inventory of office supplies and materials for seamless everyday operations
- Streamline the mortgage process by use of strong knowledge and understanding of servicing policies, mortgage guidelines, procedures & regulations
- Ongoing record of financial success with loan closings and positive client feedback
- Research post closed loan concerns of clients who have questions such as but not limited to, escrow- insurance letters received- insurance claim checks and processing steps- notary needs and more
- Manage daily Pipeline along with month-end and year end reports
- Ensure loan packages are complete before closing
- SKILLS: NMLS Licensed (GA, TN, FL); Strong interpersonal, oral and written communication skills; Office Suite
Medical Assistant
Indian River Medical Center, Tiffany Lewis
Vero Beach, FL
10.2014 - 08.2015
- Cardiology RMA for Dr Arley Peter, MD; welcoming and assisting patients
- Obtaining personal and health information, managing patient files, and updating electronic health records
- Assisted healthcare professionals with patient examinations and minor procedures
- Recording vital signs and collecting and preparing laboratory specimens
- Performing minor diagnostic tests and administering treatment under direct supervision of healthcare professionals
- Relaying diagnostic tests and assessment results to healthcare professionals
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
College Student /Certified Medical Assistant Intern
IDCTC Treasure Coast
09.2012 - 10.2014
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Education Coordinator, Communications Coordinator
REALTORS Association of Indian River County
Vero Beach, FL
02.2011 - 05.2013
- Serve as primary point of contact for all incoming calls and visitors
- Greeted walk-in customers, identify needs, and if applicable, directs to appropriate personnel
- Verified completion of incoming applications and maintains paper files
- Assist in maintenance of accurate member database; promptly record all additions, changes, and deletions; Answered phones, assist with questions, aid in problem solving; address concerns promptly and effectively; Perform general clerical duties to including data entry, file setup & maintenance, photocopying, faxing and mail distribution; Process applications and maintain various membership reports
- Assist with billing and receipts
- Send class correspondence such as confirmation notices, reminders, and any advanced materials required
- Prepare all supplies and materials for scheduled instructors and students and record attendance
- Maintain classroom, supplies, and adjacent areas in a ready, neat, and orderly manner
- Maintain course, instructor, and other institutional files
- Updated website and social media pages with well-coordinated communications aimed at conveying information, generating interest and mitigating negative press.
Police Officer
Fayetteville Police Department
Fayetteville, GA
03.2008 - 06.2010
- Patrol the City to provide Community policing; enforce laws and ordinances; protect life and property; monitors commercial and residential areas for signs of criminal activity; and watches for suspicious persons or vehicles
- Enforce traffic and parking laws; routinely inspect roadways, bridges, and traffic signals and signs for any hazardous conditions
- Respond to emergency and non-emergency calls including calls for assistance, disturbance calls, and complaints of crimes; enforces federal, state, and local laws by performing warrant, felony, or misdemeanor arrests; implements physical confrontation when necessary; and protect the civil rights of person(s) in custody
- Investigate traffic accidents, ranging from minor incidents to fatal accidents, by establishing point of impact, interviewing witnesses, and collecting, preserving, and packaging evidence; detects drunk drivers; performs sobriety evaluations; and books driving under the influence (DUI) suspects
- Secure and protect crime scenes by: establishing boundaries; detaining victims, suspects, and witnesses; locating and identifying evidence; and briefing supervisors and investigators on their arrival
- Serve as first-responder to provide aid and assistance to victims of traffic and other accidents; assist fire and emergency medical services
- Prepare a wide variety of department records and reports in compliance with department and legal policies and procedures; and prepare and file thorough written case reports
- Maintain assigned uniform, vehicle, and equipment in accordance with dept
- Policy and procedures
- Present evidence and testimony in courts of law for felony and misdemeanor cases
- Assist stranded motorists; direct traffic; escort special processions; assist with parades and road closures; escort funeral processions; and transports prisoners to jail
- Participate in dept training programs and in community relation projects
Deputy Sheriff
Sheriff's Deputy, Fayette County Sheriff
Fayetteville, GA
01.2003 - 02.2008
- Infectious Disease Consultants of Treasure Coast; welcoming and assisting patients
- Obtaining personal and health information, managing patient files, and updating electronic health records
- Assisted healthcare professionals with patient examinations and minor procedures
- Recording vital signs and collecting and preparing laboratory specimens
- Performing minor diagnostic tests and administering treatment under direct supervision of healthcare professionals
- Assisting with administration duties, including scheduling appointments, arranging laboratory services and hospital admissions, handling billing, and filing insurance claims
- Relaying diagnostic tests and assessment results to healthcare professionals
- Guiding patients through the facility, as well as explaining procedures and treatments
- Setting up and replenishing stock in examination and procedure rooms
- Sterilizing medical equipment and sanitizing designated areas, Perform jail security duties in support of department operations
- Ensured safety and security of jail operations personnel, citizens, and inmates
- Processed and supervised inmates, conduct regular headcounts
- Responded to medical and security emergencies
- Patrolled jail facility and grounds
- Searched inmates and seize contraband
- Completed required forms and reports
- Maintained assigned uniforms and equipment
- Presented evidence and testimony in court if needed
- Participated in department training programs
- Escorted inmates from housing to visitation areas, intake
- Transported inmates to and from court appearances, medical appointments, and other correctional facilities
- Monitored and observed inmates using television monitors and visual observation
- Served as Central Control Officer as assigned, open and close doors and gates, maintain essential inventory, monitor video cameras
- Served as Kitchen Officer as assigned, overseeing inmate workers.
Senior Teller
BB&T Bank
Griffin, GA
04.1999 - 11.2002
- Ensured a consistent client service experience through primarily handling clients' transactional needs, including accepting deposits and loan payments, verifying cash and endorsements, cashing checks within limits, issuing money orders, cashier's checks and redeeming savings bonds
- Perform more complex transactions (with assistance as necessary) such as: large commercial deposits, close out transactions, cash advances
- Provided professional client service, ensuring consistent experiences by engaging clients with smiling, courteous conversation and having an Enthusiastic Positive Attitude while conducting transactions and uncovering needs
- Support team sales process by checking for client offers and referring clients to appropriate branch team member or specialist when a non-transactional client needs, or opportunity is identified
- Participated fully in all components of the established BB&T Retail Community Bank Leadership Routines
- Committed to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning
- Adhered to internal controls, operational procedures, and risk management policies
- Stayed informed of all changes in policies and procedures to ensure compliance with current guidelines
Education
No Degree - National Mortgage License (FL, GA, TN)
NMLS
Vero Beach, FL.2016
Associate of Science - Science, Medical/Clinical Assistant
Keiser University
Melbourne, FL2014
No Degree - Basic Law Enforcement
Clayton Regional Law Enforcement Academy
Jonesboro, GA2005
Skills
- Microsoft Office Suite (MS Word; Excel; Outlook)
- Customer Service
- Cash Management
- Critical Thinking
- Strong Interpersonal Communication (Written and oral)
- POS Systems Operations
- Data Entry
- Budget /Expenses
- Office Supplies and Inventory
- Branch Operations
- Employee Training Oversight
- Financial Records
- Problem Anticipation and Resolution
- Event Planning
- Standard Operating Procedure
- Conflict Resolution
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
To succeed in life, you need two things: ignorance and confidence.
Mark Twain
Timeline
Production Assistant / Branch Administrator / Operations Assistant
Caliber Home Loans, Inc
08.2015 - 10.2022
Medical Assistant
Indian River Medical Center, Tiffany Lewis
10.2014 - 08.2015
College Student /Certified Medical Assistant Intern
IDCTC Treasure Coast
09.2012 - 10.2014
Education Coordinator, Communications Coordinator
REALTORS Association of Indian River County
02.2011 - 05.2013
Police Officer
Fayetteville Police Department
03.2008 - 06.2010
Deputy Sheriff
Sheriff's Deputy, Fayette County Sheriff
01.2003 - 02.2008
Senior Teller
BB&T Bank
04.1999 - 11.2002
No Degree - National Mortgage License (FL, GA, TN)
NMLS
Associate of Science - Science, Medical/Clinical Assistant
Keiser University
No Degree - Basic Law Enforcement
Clayton Regional Law Enforcement Academy
Personal Interests
I have been blessed with the ability to travel to many places in my life. In those adventures, I learned that I have a sense of passion for the outdoors and love for new places to visit. I have an appreciation for nature and the world around us. I believe in having this appreciation inside me, it can only better me as a person in work and home life balance. I am humbled when in nature in seeing the big picture of life, the hustle and bustle of things, to slow down and really appreciate everything this life has to offer.
Professional References
Shannon Pohl, 772-360-6030 shannonpohl@gmail.com
Caliber Home Loans, Branch Manager
Sara Cowan, 321-759-4418 Sara.Cowan@caliberhomeloans.com
Caliber Home Loans, Processor
Lucy Kranker, 772-473-4486 Lucykranker@gmail.com
Caliber Home Loans, Sr. Loan Consultant
Carol Hawk, 772-538-2467 Chawk78198@aol.com
REALTORS Association of Indian River Co., CEO
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