Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIFFANY LIENHARD

Product Support Rep III
Decorah,IA

Summary

Dedicated professional with 15 years of proven experience in planning, organizing, directing, and controlling skills with proven ability to demonstrate critical thinking skills and effectively communicate with all levels of management. Poised to transfer knowledge gained in academic and professional settings to deliver desired results. Proven ability to assess business, employer and client needs to effectively gauge how to solve problems and provide innovative programs and services to meet/exceed requirements. Distinguished team player with history of making valuable contributions and employing strong intrapersonal relationship skills while working with diverse groups of individuals. Exceptional communication strengths across written, verbal, presentation, and technical platforms. Proven experience in planning, organizing, directing, and controlling skills with proven ability to demonstrate critical thinking skills to lead a group in challenging situations and effectively communicate with all levels of management.

Overview

23
23
years of professional experience

Work History

Owner

CORNER BAR
01.2011
  • Maintained all business Owner duties; Accounting, Payroll, Quarterly tax preparation, Workmen’s compensation, Insurances (BMI, Property, DRAM, Health, Life), Inventory, Rental Property
  • Scheduled 8-10 employees: hiring, training, and termination
  • Contributed innovative ideas and functional security camera system, aiding in solving legal issues and theft
  • Identified for going above and beyond for willingness to cover any or all shifts including working open to close to meet all operational needs.

Work Study

NORTHEAST IOWA COMMUNITY COLLEGE
01.2005
  • Led installation of new computers, printers and peripheral hardware devices to support staff, professors and students on campus
  • Re-imaged computers with Windows 2003; installed fundamental programs on dummy terminals so they could communicate with the server and receive updates from main server
  • Ran cable for new computer stations and new office spaces, met constantly changing system needs due to updating, upgrading and adding on new computers and classrooms
  • Provided efficient run environment; ensured computers were clean and maintained proper ventilation
  • Loaded new operating systems on PCs for classes (DOS 6.22, Windows 2000)
  • Created CD and boot disks while studying under one of the best computer instructors
  • Provided direct support through hands experience and time consuming projects to prepare instructor for classes
  • Coordinated materials to execute NICC mailings; supported administrative functions throughout NICC campus.

Product Support Rep III

CentralSquare Technology
01.2018 - Current
  • One of 2 support data experts, at the start or CentralSquare acquisition of Tellus RMS and Cad2Cad
  • Cleaned all data that was imported into Sales Force, updated/added primary, and upgrade contacts
  • Grained trust and friendships with all existing and new Customers
  • When product owners are onsite, customers inquire about me by name, with great things to say
  • On-boarding of several employees, aided in training all levels Development and Business Analysts
  • Prepared, planned and arranged all software /Database upgrades as we didn’t have an assigned team for them.

Salesforce Administrator

Tritech Software Systems
01.2017 - 01.2018
  • Extensive training at Dreamforce 2017 and 2018, 53 Trailhead badges
  • Supported 500+ users in Tritech Inc
  • Salesforce instance
  • Helpdesk ticketing system was implemented; Standard and Custom Objects, Security and Access, Workflow/Process Automation, Service and Support Applications
  • One of 3 supportt data experts in ongoing acquisitions; imported data from their system into the Tritech Inc
  • Instance
  • Merged data from 7 small to large companies.

Associate Technical Analyst

Tritech Software Systems
01.2015 - 01.2017
  • Receives call, researches and solves customer questions and technical issues; communicates and follow-up with clients using Tritech software is functioning properly ensuring satisfaction
  • Contributing to the team communication, organizational skills, teamwork and teambuilding
  • Self-starter, takes initiative, works unsupervised
  • On-boarding of 16 employees, aided in training and promoting Tritech Core Values; Bold Vision, Ownership in Action, Honoring Commitments.

Office Manager

LYNCH’S SPORTS BAR
01.2008 - 01.2011
  • Assisted Owner in closing business operations and final sales tax filing; oversaw documentation and liquidation of all equipment and inventory
  • On boarded during launch of business to manage all administrative duties and ensure operations were ready for Grand Opening
  • Supported all administrative needs of business; managed all AR/AC, payroll, inventory control and ordering.

Assembly Operator

ROCKWELL COLLINS
01.2006 - 01.2008
  • Built HFS, VHF WRT and SAT NAV to support operational needs
  • Initialized start and finished operator on flow lines; supported all ends of production from pushing front end, motivating line to work harder; assisting the middle line; or pulling as finisher to complete project by deadline and within scope
  • Completed new hire class one and a half day ahead of schedule, with 100% quality.

Computer Specialist

SIMS TV & ELECTRONICS
01.2005 - 01.2007
  • Partnered with customers to effectively assess and meet individualized needs; built customized computer systems to meet all customer requirements and transferred data from one system/network to another
  • Provided expert level of technical support for computers, printers, servers, networks and ECT; served both individual clients and businesses
  • Installed and built networks for new or established businesses to suit specified requirements
  • Delivered superior level of customer service while executing sales of technical and support devices.

Software Distribution Technician

FIRST LOGIC, INC.
01.2001 - 01.2002
  • Designed computer log of daily and weekly shipments to track information and costs; reduced non-shipped items and saved on expenses
  • Partnered with Programmers to build new program for company
  • Technical & Administrative Support
  • Cross trained with different operating systems including: Linux, Unix, DOS, AS400 and Windows
  • Charged with responsibility for shipping updates for desktop mailer (DTM) to over 4,000 customers
  • Educated Adult students, Taught beginning computer skills Classes as a work-study program.

Education

Associate in Applied Science – Accounting Specialist, and Accounting Clerk -

NORTHEAST IOWA COMMUNITY COLLEGE
Calmar, IA
05.2013

Associate in Applied Science –Computer Analyst -

NORTHEAST IOWA COMMUNITY COLLEGE
Calmar, IA
08.2005

Diploma –Thomas Roberts High School
05.1995

Skills

  • Leadership/Team Building
  • Operations/Management
  • Customer Relations
  • Organization/Communication
  • Salesforce Jr Administration
  • Microsoft Office Suite
  • File & Data Management
  • Analytical Skills
  • Salesforce
  • Microsoft Windows, Teams, Excel, PowerPoint
  • Slack
  • OneNote
  • AWS
  • Adobe Web Page Design
  • SQL
  • Mongo
  • Sublime Text3
  • RabbitMQ
  • Robo3T
  • Prometheus
  • Grafana
  • Alert Manager
  • API interop

Timeline

Product Support Rep III

CentralSquare Technology
01.2018 - Current

Salesforce Administrator

Tritech Software Systems
01.2017 - 01.2018

Associate Technical Analyst

Tritech Software Systems
01.2015 - 01.2017

Owner

CORNER BAR
01.2011

Office Manager

LYNCH’S SPORTS BAR
01.2008 - 01.2011

Assembly Operator

ROCKWELL COLLINS
01.2006 - 01.2008

Work Study

NORTHEAST IOWA COMMUNITY COLLEGE
01.2005

Computer Specialist

SIMS TV & ELECTRONICS
01.2005 - 01.2007

Software Distribution Technician

FIRST LOGIC, INC.
01.2001 - 01.2002

Associate in Applied Science – Accounting Specialist, and Accounting Clerk -

NORTHEAST IOWA COMMUNITY COLLEGE

Associate in Applied Science –Computer Analyst -

NORTHEAST IOWA COMMUNITY COLLEGE

Diploma –Thomas Roberts High School
TIFFANY LIENHARDProduct Support Rep III