Tiffany Lindley, MS, LPC-S, NCC
Dallas,Texas
Summary
Licensed Professional Counselor and business owner with expertise in clinical direction, community education, and developmental psychology. Founder of On Epiphany Lane, LLC, providing services to support professionals, entrepreneurs, and leaders in high-stress environments. Specializes in preventing burnout and maximizing potential by offering tools to maintain high performance while fostering peace, power, and joy.
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Overview
20
20
years of professional experience
1
1
Certification
Work History
Chief Executive Officer
On Epiphany Lane, LLC
Dallas-Fort Worth Metroplex
09.2020 - Current
- On Epiphany Lane, LLC is a Mental Health Outpatient, Advocacy, Consulting, and Training company with a focus on moving people in the direction of their purpose
- On Epiphany Lane, LLC encompasses Epiphany Lane Counseling, and On Epiphany Lane Journeys.
- Established foundational processes for business operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Managed financial, operational and human resources to optimize business performance.
- Increased Business revenue by 10% or more since inception
Founder
Epiphany Lane Counseling
Dallas, Texas
05.2018 - Current
- ciheNEpiphany Lane Counseling is a mental health counseling practice committed to fostering a therapeutic environment of peace, power, and joy by helping vibrant individuals on their journey to acknowledging their potential, processing their past, and planning to adapt for their future
- Niche populations include gifted youth, neurodivergent and burnt out professionals, with anxiety, depression, or histories of trauma, and pre-marital/early relationship married couples.
- Manage staff of 2 licensed clinicians ans 2 LPC-associates
Clinical Manager
Integrated Psychotherapeutic Services
Dallas, Texas
03.2019 - 06.2020
- Psychiatric services manager for a nonprofit adult mental health program.
- Regularly evaluated employee performance and provided feedback.
- Successfully managed clinic operations during periods of change or growth by adapting processes as needed.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Managed daily operations of 14 community-based clinics and supported off-site staff through travel
- Represented the organization at community meetings and coalitions
Program Director
Youth Advocate Programs, Inc.
Dallas/Fort Worth Area
03.2017 - 03.2019
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Provided ongoing direction and leadership for program operations.
- Collaborated closely with executive leadership to develop strategic plans for long-term growth.
- Increased Program Revenue to profitable in less than a year and increased program capacity fro 120 clients to nearly 400 clients
- Increased Clinical Staff from 7 to 45 community-based team members
Clinical Director
Youth Advocate Program, INC, Y.A.P
Dallas, TX
07.2016 - 03.2017
- Director of a regional outpatient/community-based behavioral health program
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Adolescent Therapist
Hickory Trail Hospital
Desoto, Texas
09.2015 - 12.2016
- Weekend Child and Adolescent Therapist at an inpatient facility.
- Assisted adolescents in navigating complex emotional issues by providing empathetic support, guidance, and psychoeducation.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for adolescent clients.
- Managed an average unit census of 30 youth patients individually
Mental Health Counselor
Zoom Counseling And Rehab
Dallas, TX
10.2015 - 08.2016
- Independent contractor conducting therapy with individuals, couples, and families, typically referred by Child Protective Services.
- Conducted Clinical sessions in multiple community settings and in office
- Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
- Participated as an Expert Witness
- Presented case history material to review and discuss with other staff members.
Program Director
92Y Camps
New York, New York
04.2015 - 08.2015
- Planning camper activities for children with special needs aged 5-13
- Fostered a culture of teamwork among staff members through regular team-building activities and open communication channels.
- Training counselors for one-to-one camper experience with a max of 12 campers
Office Administrative Assistant
Dean Hope Center
New York, NY
02.2014 - 06.2015
- Receptionist for Counseling Center, Phone/Messages, Billing, Filing/Organization of office, Client/Counselor Concerns, Special Projects as Assigned.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Offered technical support and troubleshot issues to enhance office productivity.
- Screened visitors and issued badges to maintain safety and security.
- Set up conference rooms, technology, and materials to facilitate meetings.
Academic Program Assistant
Teachers College, Columbia University
Greater New York City Area
10.2013 - 05.2015
- Administrative Assistant
- Duties include: filing, student and faculty inquiries.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Scheduled office meetings and client appointments for staff teams.
- Executed record filing system to improve document organization and management.
Summer Camp Counselor
92nd Street Y-Camp Bari Tov
06.2014 - 08.2014
- Working with children with special needs helping have an awesome summer
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Increased camper satisfaction by consistently providing a high level of enthusiasm and energy throughout daily activities and special events.
- Collaborated with fellow counselors to develop creative solutions for behavioral issues, resulting in improved camper conduct.
- Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
- Administered first aid quickly to provide health and safety to campers.
- Assisted with meal preparations and clean-ups to maintain clean and organized camp environment and keep campers well-fed.
- Participated in camper registration and check-in processes to collect all necessary camp information and paperwork.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Psychology Research Assistant
Columbia University Department Of Psychiatry And New York State Psychiatric Institute
Greater New York City Area
01.2014 - 06.2014
- Research Assistant in Dr Barbara Stanley and Dr Megan Chesin labs
- Current studies in Heart Rate Variability and Psychopathology and Suicide Prevention and Treatment Efficacy, Treatment Engagement
- Duties include: Coding, Filing, Acting as Confederate, Screening Participants and Data Cleaning
- Programs used: Microsoft Excel, LabChart.
- Utilized various psychometric tools to assess patients'' cognitive abilities, emotional functioning, and personality traits, providing valuable insights into their psychological profiles.
- Managed and maintained sensitive participant data, ensuring strict adherence to confidentiality and ethical guidelines.
Licensed Practitioner of the Healing Arts
Child and Family Guidance Centers
Harry Hines
12.2012 - 08.2013
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Maintained a weely caseload of 30 or more clients
Adolescent Therapist
Timberlawn Mental Health System
Dallas-Tx
11.2011 - 12.2012
- Inpatient psychiatric care for youth in crisis and suffering from mental illness, maximum 36 patient unit
- Record keeping and crisis intervention
- Family therapy, treatment planning, and aftercare planning.
- Supported family members during difficult moments by providing crisis intervention services when needed.
Community Education Coordinator
New Beginning Center
Garland, TX
08.2009 - 08.2012
- Provide teen dating violence and anti-bullying awareness presentations to area students 6-12 grade; research trends in domestic violence, provide professional domestic violence training; provide education basis on population; network with other agencies to better service clients
- Increased community awareness of available resources through effective marketing strategies and targeted outreach efforts.
- Utilized technology platforms effectively in designing interactive online courses accessible beyond traditional classroom settings.
- Evaluated program success using data-driven methods to inform continuous improvement efforts.
Counseling Intern
New Beginning Center
Garland, TX
09.2008 - 08.2009
- Counseled victims of domestic violence (adults and youth), case management, group, individual, activity and play therapy, client intake, crisis management, both outreach and residential clients.
- Reviewed case files to better assess client needs and proper course of treatment.
- Counseled clients to help understand and overcome personal, social and behavioral problems.
- Performed 350 hours of supervised group and individual counseling sessions.
Pre School Teacher
Northway Christian Church
Dallas
12.2007 - 08.2009
- Taught children 18 months to 4 years.
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Applied play-based strategies to provide diverse approaches to learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
Lead Teacher
Emler Swim School
Dallas, TX
01.2007 - 01.2009
- Taught swimming to ages 6 months and up, trained new teachers, reported progress to parents.
- Established strong relationships with students'' parents or guardians through open communication channels about their child''s progress.
- Provided personalized feedback to swimmers, fostering a positive learning environment and promoting improvement.
Substitute Teacher
Duncanville ISD
Duncanville, TX
01.2007 - 12.2007
- Worked with every grade level over two semesters.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Service Desk Associate
MD Anderson Library
Houston, Texas
01.2005 - 01.2006
- Provided service to a variety of university library patrons.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Maintained a clean and welcoming environment by performing regular cleaning tasks, contributing to a positive atmosphere for patrons.
- Assisted library staff with clerical duties to help lighten workload.
- Checked out and checked in items using library computer system.
- Answered general questions in person, by phone and over email.
- Coordinated study room reservations and monitored library spaces to ensure a quiet and conducive environment for study.
- Accessed library catalog to review ownership and circulation status.
- Monitored patrons at library entrances and public areas and enforced library policies to maintain peaceful atmosphere.
Circulation Clerk
John O'Quinn Law Library
Houston, Texas
01.2004 - 01.2005
- Clerical work, aiding in patron searches, shelving books, settling fines, creating patron accounts, copying.
- Streamlined research processes, providing guidance on using electronic databases and online legal resources.
- Managed library budget effectively, ensuring the timely acquisition of new resources and materials for patrons.
- Analyzed usage patterns to determine resource allocation priorities, optimizing the selection of materials in high demand areas.
- Created a welcoming environment within the law library, fostering productive study habits among users and encouraging frequent visits.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Monitored library environments to maintain safe, hazard-free settings.
Education
Master of Arts (M.A.) - Developmental and Child Psychology
Teachers College of Columbia University
New York, NY01.2015
Master of Science - Community Counseling
Texas A&M Commerce
Mesquite, TX01.2009
Bachelor of Science (BS) - Psychology, Interpersonal Communication
University of Houston
Houston, TX01.2006
High School Diploma - Social Sciences
Skyline Career Development Center
Dallas, TX01.2003
Skills
- Program Management
- Behavioral Health Knowledge
- Clinical education
- Organizational Leadership
- Staff Management
- Ethical Leadership
- Strategic Partnerships
- Business Planning
- Budget Planning
- Talent Development
- Client Engagement
- Executive Leadership
- Life Balance Strategies
- Mental Health Support
Certification
- Prepare-Enrich Assessment Trainer and Facilitator
- Licensed Professional Counselor
- Certified Integrative Mental Health Professional
- Certified Clinical Anxiety Treatment Professional
- Certified in Dialectical Behavioral Therapy
- ADHD-Certified Clinical Services Professional
Services
- On Epiphany Lane, LLC
- Mental Health Consultation and Professional Coaching
- Professional Training (Prepare-Enrich Facilitation and Training)
- Mental Health Consulting (Education and Corporate)
- Public Speaking and Corporate Training
- Epiphany Lane Counseling-Professional Counseling in Texas
Timeline
Chief Executive Officer
On Epiphany Lane, LLC
09.2020 - Current
Clinical Manager
Integrated Psychotherapeutic Services
03.2019 - 06.2020
Founder
Epiphany Lane Counseling
05.2018 - Current
Program Director
Youth Advocate Programs, Inc.
03.2017 - 03.2019
Clinical Director
Youth Advocate Program, INC, Y.A.P
07.2016 - 03.2017
Mental Health Counselor
Zoom Counseling And Rehab
10.2015 - 08.2016
Adolescent Therapist
Hickory Trail Hospital
09.2015 - 12.2016
Program Director
92Y Camps
04.2015 - 08.2015
Summer Camp Counselor
92nd Street Y-Camp Bari Tov
06.2014 - 08.2014
Office Administrative Assistant
Dean Hope Center
02.2014 - 06.2015
Psychology Research Assistant
Columbia University Department Of Psychiatry And New York State Psychiatric Institute
01.2014 - 06.2014
Academic Program Assistant
Teachers College, Columbia University
10.2013 - 05.2015
Licensed Practitioner of the Healing Arts
Child and Family Guidance Centers
12.2012 - 08.2013
Adolescent Therapist
Timberlawn Mental Health System
11.2011 - 12.2012
Community Education Coordinator
New Beginning Center
08.2009 - 08.2012
Counseling Intern
New Beginning Center
09.2008 - 08.2009
Pre School Teacher
Northway Christian Church
12.2007 - 08.2009
Lead Teacher
Emler Swim School
01.2007 - 01.2009
Substitute Teacher
Duncanville ISD
01.2007 - 12.2007
Service Desk Associate
MD Anderson Library
01.2005 - 01.2006
Circulation Clerk
John O'Quinn Law Library
01.2004 - 01.2005
Master of Arts (M.A.) - Developmental and Child Psychology
Teachers College of Columbia University
Master of Science - Community Counseling
Texas A&M Commerce
Bachelor of Science (BS) - Psychology, Interpersonal Communication
University of Houston
High School Diploma - Social Sciences
Skyline Career Development Center