Tiffany Little
Rock Hill
Summary
Safety-focused individual with an outstanding driving record. Proactive, reliable, and dedicated to cost-effective transportation of goods and medicals. Excellent record of punctuality and work ethic. Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Spark Driver
Walmart
11.2022 - Current
- Collecting orders and delivering them to customers’ residences.
- Managing special orders that require signatures and identification verification
Shipt Shopper
Target
08.2022 - Current
- Picking up orders and delivering to customers’ homes
- Handling special orders requiring signatures and ID checks
Supervisor, Digital Carrier Procurement
RXO Logistics
07.2021 - 05.2024
- Resolved customer complaints and adjusted policies to meet changing needs
- Monitored team progress and enforced deadlines
- Provided ongoing training to address staff needs
- Cost Saving: Implemented Outbound CA Guidelines to prevent over $1 million in load theft
- Coached and mentored 7 staff members through constructive feedback and negotiation to develop long-term career goals
- Vendor Management: Led the development and implementation of 29 Standard Operating Procedures (SOPs) for XFM SharePoint, ensuring accurate carrier data and compliance
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance
- Demonstrated exceptional team performance with an average of 490 check calls, 199 unique touches, and a remarkable 91% tracking initiation within the past 11 months
- Over billing team, resolved discrepancies with mail merge email and completed paperwork to keep system accurate and current
- Analytical Skills Power BI: Helped research and resolve invoice inquiries from external vendors and internal customers
- Increased chat satisfaction from 62% (November 2022) to 78% (November 2023) and decreased first response time from 53 seconds to 24 seconds, resulting in improved customer experience
Part-time Shopper
Intracart
04.2022 - 04.2022
- Shopped or picked up orders for customers and delivered them
- Completed 217 orders and 139 batches
- Achieved 18 smooth deliveries, 16 helpful ratings, 14 extra effort ratings, 14 smart bagging ratings, 13 quality items ratings, and 10 good replacement ratings
- Handled special orders requiring signatures and ID checks
- Received numerous positive comments, including: 'She went above and beyond
- Very pleasant to deal with
- Great job.' 'Thank you so much, adding to your tip
- Your shopping and staying in contact with me was terrific
- Great work.'
Education
High School Diploma -
Lewisville High School
Richburg, SCSkills
- Commercial driving routes
- Logs
- Order picking up
- Processing
- Customer rapport
- Valid Driver's License
- Clean Driving Record
- Customer Service
- Time Management
Certification
- Certified HIPAA Certification
- Medical Courier Training
Timeline
Spark Driver
Walmart
11.2022 - Current
Shipt Shopper
Target
08.2022 - Current
Part-time Shopper
Intracart
04.2022 - 04.2022
Supervisor, Digital Carrier Procurement
RXO Logistics
07.2021 - 05.2024
High School Diploma -
Lewisville High School