Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIFFANY LIVERNOIS

Jackson,Ga.

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Overview

7
7
years of professional experience

Work History

CAC Scheduler

Wellstar Heath System
06.2023 - Current
  • Managed multiple schedules and prioritized tasks to meet the demands of fast-paced work environment.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Answered phone calls and messages for 48-physician and 9 medical facilities, scheduling appointments, and handling patient inquiries.
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
  • Developed and implemented efficient scheduling systems to maintain organized medical appointment schedules.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Handled 65-90 calls a day with a phone tree log system Genesys

FRONT OFFICE COORDINATOR

Piedmont Physicians Group
06.2022 - 02.2023
  • Schedule Patient according to Doctors schedule and Patient necessity
  • Answer phone call tree while handling multiple calls
  • Schedule new patients in accordance with doctors schedule
  • Verified patients insurances to make sure they were active and gave correct copay information guided by insurance information
  • When front or back desk needed assistance, I was a team player and filled in for both as needed
  • Responded to patients/Providers regarding scheduling changes/cancellations both written and oral
  • Memorized necessary information regarding when patients can be scheduled/ what information is needed in order to schedule a patient
  • Transcribed orders
  • Collect copayments
  • Used EPIC to locate patient information
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Collect patient and client documents and information upon referral.
  • Created and updated records and files to maintain document compliance.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.

CLINICAL RESOURCE COORDINATOR

PIEDMONT HENRY HOSPITAL
12.2021 - 06.2022
  • Schedule STAT radiology exams for doctors offices
  • Contact scheduling to make sure patients could be worked in the schedule
  • Called patients to make sure thhey were informed of their appointment time and date
  • Schedule MRI breast patients
  • Put in orders into EPIC
  • Schedule Kyphoplastys and ablations
  • Contact anesthesia and radiologists for availability for procedures
  • Work with Mircosoft office
  • Work with EPIC
  • Directs phone calls where they need to go
  • Work with scheduled to make sure exams were done in correct amount of time
  • Blocked schedule for modalities when understaffed


UNIT SECRETARY

IMAGING DEPT
05.2019 - 12.2021
  • Answer phone calls
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Enhanced office productivity by handling high volume of callers per day.
  • Processed lab paperwork and requests according to physicians' orders.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Prepared and processed patient referrals and transfer requests.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Talk with patients
  • Worked with office (primarily excel and outlook)
  • Burned images on a cd for patients to view
  • Printed out patient records
  • Processed items to be mailed out to other doctor offices
  • Direct phone calls to the radiologists
  • I also worked with PACs and Epic
  • I called patients to give them prep for their exams
  • I have to give detailed instructions to patients getting PET scans
  • I file paperwork
  • Fax to other doctor offices
  • Check EPIC and call ordering physicians' offices for current and correct PET orders for upcoming appointments
  • Push imaging to other facilities via PowerShare
  • Upload prior imaging to PACS for radiologists to use as comparison for recent studies
  • Fax reports to ordering/requesting physicians in compliance with HIPAA Law
  • Call patients to confirm appointments as well as go over prep instructions
  • Obtained images of prior mammograms in order to get the radiologists approval for a patient to receive MRI of the breast
  • Managed critical results and made sure doctors received the information
  • Call doctor offices for orders

UNIT SECRETARY

PIEDMONT HENRY HOSPITAL
10.2016 - 09.2017
  • Answer phone calls
  • Managed incoming calls and directed to appropriate department.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Supported office staff and operational requirements with administrative tasks.
  • Maintained current and accurate medical records for patients.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Enhanced office productivity by handling high volume of callers per day.
  • Processed lab paperwork and requests according to physicians' orders.
  • Transcribed doctors' medication orders, lab test requests, and care plans.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Prepared and processed patient referrals and transfer requests.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Talk with patients
  • Worked with office (primarily excel and outlook)
  • Burned images on a cd for patients to view
  • Printed out patient records
  • Processed items to be mailed out to other doctor offices
  • Direct phone calls to the radiologists
  • I also worked with PACs and Epic
  • I called patients to give them prep for their exams
  • I have to give detailed instructions to patients getting PET scans
  • I file paperwork
  • Fax to other doctor offices
  • Check EPIC and call ordering physicians' offices for current and correct PET orders for upcoming appointments
  • Push imaging to other facilities via PowerShare
  • Upload prior imaging to PACS for radiologists to use as comparison for recent studies
  • Fax reports to ordering/requesting physicians in compliance with HIPAA Law
  • Call patients to confirm appointments as well as go over prep instructions
  • Obtained images of prior mammograms in order to get the radiologists approval for a patient to receive MRI of the breast
  • Managed critical results and made sure doctors received the information

Education

HIGH SCHOOL DIPLOMA -

Woodland High School
Stockbridge, GA
05.2015

Skills

  • familiar with
  • Excel, outlook, and word
  • type fast
  • Epic experience
  • Team Player
  • Motivated
  • Fast learner
  • Good communicator
  • Time management
  • Efficient Service
  • Policy and Procedure Adherence
  • Directing Callers
  • Customer Service Management
  • Office Administration
  • Clinical Messaging
  • Medical Insurance
  • Customer Service
  • Patient Care and Confidentiality
  • MRI Scans
  • Call Transfers
  • Microsoft Office
  • Health Education

Timeline

CAC Scheduler

Wellstar Heath System
06.2023 - Current

FRONT OFFICE COORDINATOR

Piedmont Physicians Group
06.2022 - 02.2023

CLINICAL RESOURCE COORDINATOR

PIEDMONT HENRY HOSPITAL
12.2021 - 06.2022

UNIT SECRETARY

IMAGING DEPT
05.2019 - 12.2021

UNIT SECRETARY

PIEDMONT HENRY HOSPITAL
10.2016 - 09.2017

HIGH SCHOOL DIPLOMA -

Woodland High School

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TIFFANY LIVERNOIS