Tiffany Turnbloom
San Diego,CA
Summary
Energetic Department Manager dedicated to enhancing customer satisfaction, meeting sales and profitability goals and managing staff. Recognized for leading and guiding staff to meet common organizational targets. Well organized with stellar time management abilities.
Overview
16
16
years of professional experience
Work History
Department Manager
H&M Hennes & Mauritz
08.2022 - Current
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Maximized profitability by optimizing pricing strategies, promotional activities, and product placements within the department.
- Managed the hiring process for new employees, ensuring a thorough screening of candidates and selecting top-quality talent to join the team.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
Visual Merchandiser/Retail Keyholder
H&M Hennes & Mauritz
04.2011 - 08.2022
- Enhanced store sales by creating visually appealing and strategically placed product displays.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
- Increased customer traffic through effective window displays that showcased new products and promotions.
- Analyzed sales data to identify trends and adjust visual merchandising plans accordingly, maximizing revenue potential.
Store Manager
Hollister
06.2008 - 04.2011
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Created employee schedules to align coverage with forecasted demands.
Education
Bachelor of Arts - Communications
University of Pittsburgh - Johnstown
Johnstown, PA05.2006
Fashion Styling Certification - Fashion Styling
The School of Style
Los Angeles, CA08.2021
Skills
- Staff Management
- Performance Management
- Customer Service
- Sales Reporting
- Recruiting and Hiring
- Retail Management
- Training and Mentoring
- Motivational Leadership
- Work Planning and Organization
- Attention to Detail
Timeline
Department Manager
H&M Hennes & Mauritz
08.2022 - Current
Visual Merchandiser/Retail Keyholder
H&M Hennes & Mauritz
04.2011 - 08.2022
Store Manager
Hollister
06.2008 - 04.2011
Bachelor of Arts - Communications
University of Pittsburgh - Johnstown
Fashion Styling Certification - Fashion Styling
The School of Style
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