Tiffany L. Kauffman
Lakewood,CO
Summary
Human Resources professional with proven track record of driving organizational success through strategic HR initiatives and talent management. Strong focus on team collaboration, achieving results, and adapting to changing needs. Expertise in employee relations, recruitment, performance management, and compliance. Known for excellent communication skills, reliability, and fostering positive workplace culture.
Overview
13
13
years of professional experience
Work History
Human Resources Director
The Institute for Behavior Change
04.2022 - Current
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Manages entire hiring process, from sourcing candidates to onboarding new hires.
- Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
- Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
- Structured compensation and benefits according to market conditions and budget demands.
- Spearheaded diversity and inclusion efforts, fostering a welcoming workplace environment for all staff members.
- Collaborated cross-functionally with other department leaders to align HR strategy with overall business objectives.
- Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
- Conducted thorough compensation analyses to maintain competitive pay structures within the industry market standards.
- Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
- Oversaw workers' compensation program for employees injured on job.
- Monitored administration of benefits program to maintain compliance with employee insurance program.
- Championed change management projects, effectively communicating new policies or processes throughout the organization.
- Optimized HRIS systems for better data accuracy and ease of use by both HR professionals and employees.
- Conducted exit interviews to better understand reasons why employees were separating from company.
- Created user-friendly employee handbook that was much easier to update and maintain than prior manual.
- Conducts investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Enhances team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Realtor
Keller Williams
10.2021 - 06.2023
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
Scheduling and Credentialing Supervisor
Delta-T Group
11.2019 - 11.2021
- Streamlined workflows by assigning and distributing placement requests to staff and actively monitoring status of client’s job orders
- Oversaw credentialing specialist and maintained records and ensured the integrity of file completion process by keeping a book of business
- Capably delivered administrative assistance by supporting scheduling coordinator
- Monitored work-in-process for job orders by undertaking regular prioritization meetings and bi-weekly overview meetings
- Reviewed daily, weekly, and monthly billable hour expectations by cooperating with scheduling coordinators
- Key Achievements:
- Improved sales to potential clients by fostering recruitment efforts and maintaining quality and prompt customer service
- Fostered optimal outcomes by solving process ambiguities via coordinating with Quality Assurance Department Manager and Billing Department Manager
Operations Specialist
Preferred Home Care and Nursing Services
05.2017 - 10.2019
- Facilitated operational subject matter and expertise regarding the development of sales materials for initial and ongoing clients
- Ensured smooth operations by maintaining tracking systems, such as mentoring new nurses, all incoming referrals, and open shifts
- Streamlined workflows by overseeing the status and success of discharge team and progress of new hires
- Improved productivity and overall quality by scheduling, reporting, coaching, and forming resolutions and attained client satisfaction
- Adjusted service offerings and analyzed associated costs by coordinating with in-house teams
- Key Achievement:
- Achieved business efficiency by managing the development of strategic and operational plans, highlighting issues, identifying needs and providing solutions by operating cross-functionally with key stakeholders
Activities Manager
Brandywine Senior Living
03.2014 - 04.2017
- Developed groups and programs by taking under consideration the requirements, abilities, and interests of the potential participants
- Facilitated transporting and escorting program participants to, from, and within the program, on grounds, and on external trips
- Actively carried caseload of no more than20 and no less than10 participants
- Administered overall documentation concerning individuals, containing the entire care plans and assessments whilst complying with HIPAA
- Key Achievements:
- Ensured the regular supplies of programs and activities by assisting in maintaining an organized sanitary program environment
- Researched new ideas for programs and activities while taking participants’ suggestions into consideration
- Initiated and planned the monthly calendar while communicating effectively with the Program Assistant to initiate daily programs and activities
Activities Assistant
ManorCare
05.2012 - 02.2014
- Ensured best delivery of services by carrying diverse tasks, including assisting residents in daily activities, recording daily EMR, keeping resident's attendance and participation in activities plus finished activity assessments for incoming residents
- Key Achievement:
- Promoted quality of life by organizing and executing patient activities based on mobility of individuals and regular scheduled activities designed for residents
Education
Real Estate License - Real Estate
The Real Estate School
10.2021
Master of Science - Management and Healthcare Administration
Wilmington University
Wilmington, DE01.2015
Bachelor of Arts - Liberal Studies
Widener University
Chester, PA01.2013
Skills
- HR policies implementation
- Onboarding process
- Compensation and benefits
- Human resources operations
- Recruitment and hiring
- Labor relations
- Compliance
- HRIS management
- Company organization
- Proficient in Microsoft Office
- Skilled in BambooHR, ADP, Central Reach
- Employee relations oversight
- Problem-solving
Career Notes
- Bartender | Craft Manayunk | Philadelphia, PA | July 2020 - October2 021
- Server | Bernie’s University City | Philadelphia, PA | August 2018 - January 2020
- Child Care Worker | Toddler and Tots | Mullica Hill, NJ | June 2007-May 2012
Timeline
Human Resources Director
The Institute for Behavior Change
04.2022 - Current
Realtor
Keller Williams
10.2021 - 06.2023
Scheduling and Credentialing Supervisor
Delta-T Group
11.2019 - 11.2021
Operations Specialist
Preferred Home Care and Nursing Services
05.2017 - 10.2019
Activities Manager
Brandywine Senior Living
03.2014 - 04.2017
Activities Assistant
ManorCare
05.2012 - 02.2014
Master of Science - Management and Healthcare Administration
Wilmington University
Bachelor of Arts - Liberal Studies
Widener University
Real Estate License - Real Estate
The Real Estate School
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