Cooking
Years of professional experience
Tiffany Locke
Optometry Technician
Nashville,TN
Summary
Experienced Optometric Tech with background preparing patient for appointment with optometrist to foster outstanding examination experience. Liaises with intake staff to welcome patients and promote smooth patient transitional flow from reception to exam. Thrives on helping others and participating in patient care to create pleasant and memorable optometry visits. Also, experienced with various optometry equipment and reading patient charts to determine patient testing. Maintains schedule and patient flow while completing filing and phone work to facilitate office operations.
Overview
3
3
10
10
Customer service experience
Work History
Optometric Technician
America's Best Contact And Eyeglasses
05.2021 - Current
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Improved patient care by conducting comprehensive visual pre-testing procedures.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Maintained clean and organized examination rooms, adhering to strict sanitation standards for optimal patient safety.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Collaborated with optometry staff to reach individual and team goals.
- Performed ocular health assessments to aid optometrists in identifying potential eye-related conditions early on.
- Contributed to a positive work environment by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Strengthened relationships with returning patients through attentive follow-up calls regarding their eyewear orders.
- Supported optometrists during emergency cases, aiding in prompt treatment and resolution of urgent issues.
Receptionist
America's Best Contact And Eyeglasses
05.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Operated multi-line telephone system to answer and direct high volume of calls.
Team Lead
Walgreens
01.2019 - 04.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Streamlined sales processes for increased efficiency and improved team performance.
- Handled cash register operations and customer transactions to process payments.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Processed and stocked merchandise in accordance with store standards.
- Performed inventory control procedures to manage stock.
Grocery Stocker
Kroger
09.2016 - 03.2019
- Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Improved store organization by efficiently stocking shelves and maintaining clean, clutter-free aisles.
- Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
- Answered customer questions and provided detailed product information.
- Maintained strong product knowledge to better assist customers with their shopping needs and provide accurate information regarding items.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
- Conducted daily inspections of assigned aisles to identify low-inventory items, initiating prompt restocking actions as necessary.
- Contributed to a positive store atmosphere by maintaining a professional and courteous demeanor while interacting with customers and coworkers.
- Checked product levels and recommended new purchases.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Education
GED -
Metropolitan Adult Education Program
Nashville06.2009
Skills
- Visual field testing
- Appointment Scheduling
- Glaucoma screening
- Diagnostic Imaging
- Retinal Photography
- Insurance Billing
- Insurance processing
- Optometric Equipment Operation
- Patient testing
- Paperwork management
- Pre-Testing Procedures
- Color vision testing
- Payment Collection
- Eye Health Assessment
- Refraction techniques
- Supply Restocking
- Customer Education
- Frame Selection Assistance
- Ocular anatomy knowledge
- Patient Recordkeeping
- Medical History Documentation
- Visual acuity testing
- Customer service abilities
- Patient Assessment
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteImportant To Me
Company CultureWork-life balanceCareer advancementPaid sick leaveHealthcare benefits401k matchPaid time offWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Exercising
Fellowship
Hair
Reading
Writing
Walking
Timeline
Optometric Technician
America's Best Contact And Eyeglasses
05.2021 - Current
Receptionist
America's Best Contact And Eyeglasses
05.2021 - Current
Team Lead
Walgreens
01.2019 - 04.2022
Grocery Stocker
Kroger
09.2016 - 03.2019
GED -
Metropolitan Adult Education Program
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