Tiffany Locke-Vanderwerff
Kernersville,NC
Summary
Dedicated, compassionate healthcare professional with history of meeting company goals utilizing consistent and organized practices. Over 15 years of experience working closely with patients who suffer from Mental Health and Substance Use Disorders . Highly skilled in working with under served population. Works well under pressure and adapting to new situations and challenges to best enhance the organizational brand. Motivated to learn, grow and assist in making a difference in the lives of others.
Overview
14
14
years of professional experience
Work History
Outreach Executive
Oak Street Health
Greensboro, NC
09.2021 - Current
- Established clear and competitive goals, became leading OE Ramper within my region with my first 90 days, by exceeding goals and criteria set by the Outreach Growth Leadership.
- Developed network relationships with industry professionals to enhance community awareness and promote senior services.
- Demonstrated knowledge of entering prospects into Salesforce, documenting, converting leads to opportunities and scheduling in Greenway EMR/EHR software
- Executed strategies to generate qualified leads through outreach sales calls to prospects and professional referral sources.
- Worked with clinical care team to give an unmatched patient experience to Medicare aged Seniors.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
- Collaborated with program teams, community organizations, peers,volunteers, and IA's in execution of events and activities for our seniors population.
- Promoted available resources and connected individuals with services.
- Maintained solid pipeline of Medicare aged prospects by partnering with Insurance Agents, Nursing and Rehabilitation Facilities and other Healthcare Providers
- Maintained energy, enthusiasm and compassion for underserved medicare aged patients and those on Medicare and Medicaid.
Executive Assistant/Credentialing Specialist
Old Vineyard Behavioral Health
Winston Salem, NC
07.2019 - 12.2020
- Prepared detailed documents and reports in adherence administrative processes.
- Transcribed meeting minutes for management's records.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Conducted primary source verifications such as background checks and board certifications.
- Received and evaluated applications to look for missing and inaccurate information.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Prepared records for site visits and file audits.
- Worked closely with practitioners to help each obtain privileges at assigned healthcare facilities
Medical Practice Manager
Bethany Medical Center
Greensboro, NC
09.2017 - 06.2019
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Motivated and supervised 50 providers, medical assistants, and office support staff in delivering quality patient care.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Behavioral Health Practice Manager
The Ringer Center
Greensboro, NC
05.2007 - 07.2017
- Created and implemented organizational policies and procedures.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Successfully negotiated client contract renewals to create increased revenue.
- Reviewed and evaluated drug test results to suggest care and treatment options with clinical staff.
- Supported and assessed clients struggling with addiction, worked closely with Behavioral Health prior authorization teams in order for patients to attend Intensive Outpatient Programs.
- Demonstrated respect, compassion and willingness to help wherever, with families and patients struggling with addiction.
- Organized contacts and orchestrated innovative marketing campaigns to boost awareness, engagement and sales for behavioral health facility.
- Assisted in yearly DHHS DWI/DWLR assessment and treatment audits.
Education
Associate of Arts - Elementary Special Education Programs
Old Dominion University
Norfolk, VA12.1992
Skills
- Outreach marketing
- Event organization
- Communications strategies
- Staff Management
- Canvassing
- Written and verbal communication
- Client needs assessments
- Onsite facility tours
- Good Telephone Etiquette
- Planning and Coordination
- G-Suite
- Proficient in Salesforce and various EMR/EHR software
Timeline
Outreach Executive
Oak Street Health
09.2021 - Current
Executive Assistant/Credentialing Specialist
Old Vineyard Behavioral Health
07.2019 - 12.2020
Medical Practice Manager
Bethany Medical Center
09.2017 - 06.2019
Behavioral Health Practice Manager
The Ringer Center
05.2007 - 07.2017
Associate of Arts - Elementary Special Education Programs
Old Dominion University
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