Summary
Overview
Work History
Education
Skills
Timeline
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Tiffany lockett

Houston,TX

Summary

With a solid background in banking and customer service, I am transitioning to a new industry where I can apply my leadership, teamwork, and problem-solving skills. I have developed expertise in managing operations, optimizing processes, and enhancing customer experiences. I am committed to continuous learning and driving innovation, with a focus on excellence in every role. My strengths include adaptability, communication, and organization, and I am eager to bring these skills to a new organization to help drive success and growth.

Overview

9
9
years of professional experience

Work History

Assistant Branch Manager

Texas Dow Employee Credit Union
Houston, TX
01.2021 - 05.2024
  • Managed a team of 7 employees
  • Successfully oversaw the daily operations of the bank branch, ensuring efficient workflow and high levels of customer satisfaction
  • Managed and developed a high-performing team of 7, providing training and support to enhance staff capabilities
  • Ensured compliance with banking regulations, minimizing risk and maintaining operational integrity
  • Cultivated strong business relationships, driving growth and enhancing customer loyalty.

Partnership Specialist

Texas Dow Employee Credit Union
Houston, TX
03.2020 - 01.2021
  • Facilitated member center liaison and support for all TDECU partners, effectively delivering introductory services and fulfillment for business and mortgage departments, which led to a 75% increase in partner satisfaction
  • Excelled as a critical thinker and problem solver, effectively navigating members' financial journeys, improving resolution times by 50%
  • Championed member experience, consistently delivering exceptional customer service, achieving a 100% increase in member satisfaction scores
  • Executed standard retail operations with proficiency, including lobby engagement, teller transactions, new accounts, account maintenance, and loan processing, contributing to a 100% increase in operational efficiency.

Texas Dow Employee Credit Union
Houston, TX
06.2017 - 03.2020
  • Executed comprehensive follow-up strategies at 30, 60, and 90-day intervals for both personal and business accounts
  • Oversaw loan processing and underwriting, emphasizing critical thinking and strategic decision-making
  • Attained notable success in bank-at-work initiatives, successfully securing the largest partnership opportunity with the Houston Food Bank
  • Acknowledged as a leading contributor in loan origination and new account acquisition for the years 2020 and 2021.

Service Champion, Texas Dow Employee Credit Union
Houston, TX
03.2015 - 06.2017
  • Demonstrated proficiency in managing daily teller operations and optimizing branch efficiency, encompassing comprehensive opening and closing procedures
  • Executed accurate processing of withdrawals and deposits while overseeing account management and enforcing robust fraud prevention strategies
  • Scheduled appointments provided training and support for new hires, and developed and executed creative marketing and advertising promotions to enhance team performance and effectively promote products and services
  • Contributed to TDECU's Real Team, establishing and upholding organizational standards
  • Participated in TDECU's Technology Team, educating members on online banking features and services, improving user engagement.

Education

BACHELOR OF ARTS - undefined

University of Houston Downtown

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Champion School of Real Estate
2024

Skills

Banking

Operations management

Business development

Team development

Loan documentation

Verbal/written communication

Account retention

Regulatory compliance

Client relationship management

Employee development

Training and development

Performance reviews

Cash handling

Staff recruitment

Account review

Risk management

Contract negotiation

Strong negotiation skills

Tech-savvy mindset

Property marketing

Schedule coordination

Negotiation

Sales negotiation

Social media marketing

Leasing and sales

Strong communication skills

Continuing education commitment

Property valuation

Real estate marketing strategies

Real estate law

Virtual tour creation

Networking and prospecting

Timeline

Assistant Branch Manager

Texas Dow Employee Credit Union
01.2021 - 05.2024

Partnership Specialist

Texas Dow Employee Credit Union
03.2020 - 01.2021

Texas Dow Employee Credit Union
06.2017 - 03.2020

Service Champion, Texas Dow Employee Credit Union
03.2015 - 06.2017

BACHELOR OF ARTS - undefined

University of Houston Downtown

undefined

Champion School of Real Estate

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Tiffany lockett