Tiffany Lofton
Beaumont,TX
Summary
Proactive Clerk/Mental Health Technician, Lead Phlebotomist, and Customer Service Representative with extensive experience in data accuracy, patient care, and team leadership. Skilled in HIPAA/OSHA compliance, strategic planning, and quality management. Bringing strong communication, emotional intelligence, and scheduling expertise to advance organizational goals. Highly efficient well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Clerk/Mental Health Technician
ABA Center of Texas
2020.04 - 2024.08
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provide 1:1 learning environment directly, focus on established competent learning skills.
- Collect data on client progress and provide regular updates to supervising BCBA.
- Utilize a variety of materials and stimulation to encourage skill acquisition, learning behavior modification, and positive reinforcement.
- Collaborate with other professionals to ensure needs are being met effectively.
Lead Phlebotomist
Med Travelers
2017.06 - 2020.04
- Conducted quality control checks on equipment, ensuring proper functioning and consistent results.
- HIPPA/OSHA Compliance
- Increased efficiency by maintaining organized workstations and well-stocked inventory levels.
- Managed daily operations, including staff scheduling, budgeting, and lab maintenance tasks.
- Assessed patients conditions prior to phlebotomy procedures, identifying potential complications or contraindications before proceeding safely with the procedure.
- Lead Phlebotomist Med Travelers Supervised a team of phlebotomists, providing training, guidance, and performance evaluations to ensure high standards of care.
- Resolve escalated patient concerns and issues promptly, maintaining a high level of patient satisfaction.
- Collected blood samples from patients in a high-volume clinic setting, adhering to proper techniques and safety protocols.
- Conduct quality control checks and audits to ensure compliance with regulatory standards and internal policies.
Customer Service Representative/Dispatcher
Iqor
2015.01 - 2017.06
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Directed dispatching, routing, and tracking (10) fleet vehicles
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Phlebotomist
Quest Diagnostics
2000.06 - 2015.01
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- HIPAA/OSHA Compliance
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Used personal protective equipment correctly to protect coworkers and patients.
- Packaged and shipped specimens to central lab daily.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Education
Certification - Phlebotomy
Lamar State College - Orange
Orange, TX07.1992
High School Diploma -
Stephen F. Austin High School
Port Arthur, TX05.1992
Skills
- Team Liaison
- Budgeting and Fiance
- Telephone Etiquette
- Strong Verbal Communication
- Strong Leadership
- Highly Skilled and Detailed Oriental
- Emotional Intelligence
- Proficient Venipunctures
- Strategic planning and scheduling skills
- Database entry
- Filing systems
- Administrative tasks
- Quality Management
- Schedule and calendar management
- Mail Sorting
Certification
- PT - Phlebotomy Technician
- Phlebotomy Instructor
Languages
English
Full Professional
Timeline
Clerk/Mental Health Technician
ABA Center of Texas
2020.04 - 2024.08
Lead Phlebotomist
Med Travelers
2017.06 - 2020.04
Customer Service Representative/Dispatcher
Iqor
2015.01 - 2017.06
Phlebotomist
Quest Diagnostics
2000.06 - 2015.01
Certification - Phlebotomy
Lamar State College - Orange
High School Diploma -
Stephen F. Austin High School
- PT - Phlebotomy Technician
- Phlebotomy Instructor
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