Customer service and sales leader with 10 years of managerial/team-leading sales experience. Accomplished at leading a team and closely monitoring sales. Skilled at organizing and hosting speaking/marketing events.
Overview
21
21
years of professional experience
Work History
Night Shift Lead
BJ's Wholesale
Parkland , FL
Assigned tasks to employees and monitored their performance.
Ensured that safety regulations were followed by all staff members.
Provided support and guidance to new employees during night shifts.
Communicated effectively with other departments to ensure smooth operations throughout the shift.
Addressed employee concerns and grievances as they arose during night shifts.
Maintained accurate records of inventory levels throughout each shift.
Resolved any conflicts between team members that occurred overnight.
Reported any incidents or accidents that happened during night shifts to management immediately.
Identified areas where operational improvements could be made within the department.
Worked closely with other departments to ensure smooth transitions between day and night shifts.
Assisted upper management with daily operations to meet standards of service and quality.
Handled inventorying responsibilities.
Collaborated with team members to improve performance and implement training updates.
Kept areas clean, neat and inspection-ready to comply with product guidelines.
Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
Used daily system logs to document production information, discussing issues with management.
Used hand trucks and forklifts to unload, load and transport items.
Sales
Le-vel
10.2014 - Current
Created and maintained relationships with customers, vendors, and industry professionals.
Organized promotional events to drive brand awareness and boost sales volume.
Developed strategies to increase customer base by leveraging social media platforms.
Provided technical support to customers in order to facilitate the use of network services.
Maintained up-to-date knowledge of industry best practices regarding networking protocols.
Managed social media platforms and utilized metrics to increase engagement and campaign performance.
Engaged with social media followers and promoted products and events through giveaways and promotional sales.
Implemented initiatives to increase brand awareness and engagement with target audience.
Created and provided marketing material to meet business needs.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Listened to customer needs to identify and recommend best products and services.
Identified customer needs by asking questions and advising on best solutions.
Greeted and assisted customers to foster positive experiences.
Freelance Content Writer
E. Jean Carroll
04.2003 - 11.2010
Researched and wrote original content for websites, newsletters, and blogs.
Created engaging content to attract readership and increase traffic to sites.
Edited existing content for accuracy, clarity, and grammar.
Managed multiple projects simultaneously while meeting all deadlines.
Conducted keyword research to identify relevant topics for articles.
Tracked website analytics to measure the effectiveness of online content strategies.
Provided feedback on other writers' work in order to ensure quality standards were met.
Generated ideas for fresh blog posts based on industry trends.
Maintained a comprehensive library of images, videos, and other digital assets.
Analyzed competitors' websites to develop more effective approaches.
Communicated effectively with colleagues via email or chat platforms.
Reviewed customer feedback from social media channels in order to improve future content strategies.
Referenced credible sources for stories and reports.
Followed style guidelines and writing project parameters to produce on-target deliverables.
Drafted posts and comments to engage audiences on social media platforms.
Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
Delivered high-quality, insightful, informative and entertaining written content while meeting tight deadlines.
Completed time-sensitive writing assigned on short notice and consistently met deadlines.
Brainstormed, researched and contributed content ideas that appealed to target audience.
Performed in-depth research into topics to write clear and accurate copy.
Provided timely information and work output to supervisors and team members.
Edited or rewrote written collateral and submitted for approval by supervisor or editor.
Wrote fiction prose, short stories, personal essays or descriptive analyses.