Summary
Overview
Work History
Skills
Timeline
AdministrativeAssistant
Tiffany Long

Tiffany Long

Richfield Springs,NY

Summary

Customer service and sales leader with 10 years of managerial/team-leading sales experience. Accomplished at leading a team and closely monitoring sales. Skilled at organizing and hosting speaking/marketing events.

Overview

21
21
years of professional experience

Work History

Night Shift Lead

BJ's Wholesale
Parkland , FL
  • Assigned tasks to employees and monitored their performance.
  • Ensured that safety regulations were followed by all staff members.
  • Provided support and guidance to new employees during night shifts.
  • Communicated effectively with other departments to ensure smooth operations throughout the shift.
  • Addressed employee concerns and grievances as they arose during night shifts.
  • Maintained accurate records of inventory levels throughout each shift.
  • Resolved any conflicts between team members that occurred overnight.
  • Reported any incidents or accidents that happened during night shifts to management immediately.
  • Identified areas where operational improvements could be made within the department.
  • Worked closely with other departments to ensure smooth transitions between day and night shifts.
  • Assisted upper management with daily operations to meet standards of service and quality.
  • Handled inventorying responsibilities.
  • Collaborated with team members to improve performance and implement training updates.
  • Kept areas clean, neat and inspection-ready to comply with product guidelines.
  • Enforced safety protocols to promote cost-effective and safe handling of equipment and materials.
  • Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
  • Used daily system logs to document production information, discussing issues with management.
  • Used hand trucks and forklifts to unload, load and transport items.

Sales

Le-vel
10.2014 - Current
  • Created and maintained relationships with customers, vendors, and industry professionals.
  • Organized promotional events to drive brand awareness and boost sales volume.
  • Developed strategies to increase customer base by leveraging social media platforms.
  • Provided technical support to customers in order to facilitate the use of network services.
  • Maintained up-to-date knowledge of industry best practices regarding networking protocols.
  • Managed social media platforms and utilized metrics to increase engagement and campaign performance.
  • Engaged with social media followers and promoted products and events through giveaways and promotional sales.
  • Implemented initiatives to increase brand awareness and engagement with target audience.
  • Created and provided marketing material to meet business needs.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.
  • Identified customer needs by asking questions and advising on best solutions.
  • Greeted and assisted customers to foster positive experiences.

Freelance Content Writer

E. Jean Carroll
04.2003 - 11.2010
  • Researched and wrote original content for websites, newsletters, and blogs.
  • Created engaging content to attract readership and increase traffic to sites.
  • Edited existing content for accuracy, clarity, and grammar.
  • Managed multiple projects simultaneously while meeting all deadlines.
  • Conducted keyword research to identify relevant topics for articles.
  • Tracked website analytics to measure the effectiveness of online content strategies.
  • Provided feedback on other writers' work in order to ensure quality standards were met.
  • Generated ideas for fresh blog posts based on industry trends.
  • Maintained a comprehensive library of images, videos, and other digital assets.
  • Analyzed competitors' websites to develop more effective approaches.
  • Communicated effectively with colleagues via email or chat platforms.
  • Reviewed customer feedback from social media channels in order to improve future content strategies.
  • Referenced credible sources for stories and reports.
  • Followed style guidelines and writing project parameters to produce on-target deliverables.
  • Drafted posts and comments to engage audiences on social media platforms.
  • Applied strong writing, editing and proofreading abilities to each assignment to produce best possible content.
  • Delivered high-quality, insightful, informative and entertaining written content while meeting tight deadlines.
  • Completed time-sensitive writing assigned on short notice and consistently met deadlines.
  • Brainstormed, researched and contributed content ideas that appealed to target audience.
  • Performed in-depth research into topics to write clear and accurate copy.
  • Provided timely information and work output to supervisors and team members.
  • Edited or rewrote written collateral and submitted for approval by supervisor or editor.
  • Wrote fiction prose, short stories, personal essays or descriptive analyses.

Skills

  • Strategic sales
  • Telecommunications Sales
  • Sales Leadership
  • Closing sales
  • Idea Brainstorming
  • Content Creation
  • Creative Collaboration
  • Document Editing
  • Marketing support
  • Social Media
  • Proofreading
  • Editing
  • Content Editing
  • Persuasive Writing
  • Exceptional storytelling
  • Creative Writing
  • Decision-Making
  • Customer Service
  • Attention to Detail
  • Creative Thinking
  • Marketing Strategies
  • Critical Thinking
  • Originality and Creativity
  • Problem-solving abilities
  • Social Media Platforms
  • Social Media Content Writing
  • Team building
  • Reliability

Timeline

Sales

Le-vel
10.2014 - Current

Freelance Content Writer

E. Jean Carroll
04.2003 - 11.2010

Night Shift Lead

BJ's Wholesale
Tiffany Long