Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Long

Rohersville,MD

Summary

Dynamic Store Leader with over 15 years of progressive experience in retail operations and sales, recognized for driving revenue growth and enhancing team performance. Expertise in coaching and staff development, combined with a strong commitment to operational excellence, has resulted in a proven track record of boosting sales and optimizing processes. Passionate about delivering exceptional customer experiences while strengthening profitability across diverse retail environments. Results-oriented professional dedicated to fostering a high-performing team culture that aligns with organizational goals.

Overview

19
19
years of professional experience

Work History

Store Manager

Lowe’s Home Centers, LLC
11.2023 - Current
  • Direct overall store operations including sales, customer service, merchandising, compliance, and staffing.
  • Monitor profitability and KPIs while executing strategic business initiatives.
  • Implement asset protection, safety, and security programs that reduce incidents and improve compliance.
  • Build and coach a high-performing team, fostering engagement and accountability.
  • Partner with District and Corporate leaders to align store execution with company strategy.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Managed over 130+ associates, four salaried leaders, 18 department supervisors and generated over $40 Million in sales annually
  • Produced top customer service scores across all channels
  • Produced top engagement scores in the Region for 3 years
  • Top Pro Penetration in the Region 3 years
  • Top Retention rate across the entire organization for 2024 - 2025

Store Manager

Lowe’s Home Centers, LLC
05.2020 - 11.2023
  • Direct overall store operations including sales, customer service, merchandising, compliance, and staffing.
  • Monitor profitability and KPIs while executing strategic business initiatives.
  • Implement asset protection, safety, and security programs that reduce incidents and improve compliance.
  • Build and coach a high-performing team, fostering engagement and accountability.
  • Partner with District and Corporate leaders to align store execution with company strategy.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
  • Managed 170+ associates, $50 million annually in store sales, grew business $10 million in two years

Store Manager

Lowe’s Home Centers, LLC
10.2018 - 05.2020
  • Direct overall store operations including sales, customer service, merchandising, compliance, and staffing.
  • Monitor profitability and KPIs while executing strategic business initiatives.
  • Implement asset protection, safety, and security programs that reduce incidents and improve compliance.
  • Build and coach a high-performing team, fostering engagement and accountability.
  • Partner with District and Corporate leaders to align store execution with company strategy.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Conducted regular performance evaluations for team members, providing constructive feedback and guidance for professional development.
  • Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
  • Refined staffing schedules based on sales patterns, ensuring adequate coverage during peak hours without excess labor costs.
  • Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.

Specialty Assistant Store Manager

Lowe’s Home Centers, LLC
10.2017 - 10.2018
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
  • Fostered a positive work environment, leading to increased employee retention rates and overall job satisfaction.
  • Balanced staff schedules to ensure adequate coverage during high-traffic periods without sacrificing employee morale.
  • Managed vendor relationships to ensure timely delivery of products and maintain strong lines of communication between all parties involved in the supply chain process.
  • Achieved monthly sales targets by motivating staff members to excel in their roles through recognition programs or incentives when appropriate.
  • Provided exceptional customer service while managing difficult situations professionally to maintain overall satisfaction levels among clientele.

Assistant Store Manager of Operations

Lowe’s Home Centers, LLC
12.2012 - 10.2017
  • Supervised daily operations, staffing, and scheduling across sales, merchandising, and specialty departments.
  • Planned for seasonal sales spikes and adjusted scheduling to ensure adequate coverage.
  • Led safety walks, coached associates on compliance, and enforced workplace safety standards.
  • Oversaw execution of merchandising strategies to drive sales and maintain a well-stocked store.
  • Supported District and Area leaders in strategic initiatives to enhance sales and customer experience.
  • Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
  • Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
  • Monitored store KPIs regularly to track progress towards goals, adjusting strategies as needed to maximize results.
  • Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.

Department Supervisor

Lowe’s Home Centers, LLC
05.2012 - 12.2012
  • Led departmental operations, ensuring alignment with Lowe’s standards for service and merchandising.
  • Coached and developed associates to deliver best-in-class customer experiences.
  • Monitored sales and service metrics, implementing improvements to exceed department goals.
  • Provided training, coaching, and feedback to team members to strengthen performance.
  • Partnered with store leaders and peers to improve sales processes and operational efficiency.

Inside Sales Representative

Zurn Industries LLC
01.2007 - 04.2012
  • Answered customers' questions regarding products, prices, and availability.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.

Education

High School Diploma -

Frederick High School
Frederick, MD
06.2004

No Degree - Business Management

UNC Business School
NC
10.2018

Skills

  • Leadership & Team Development
  • Customer Experience & Service Excellence
  • Sales Growth & Merchandising Strategies
  • Process Improvement & Operational Efficiency
  • Inventory & Asset Protection Management
  • Performance Evaluation & Staff Motivation
  • Cross-Functional Collaboration
  • Verbal & Written Communication
  • Multitasking and organization
  • Relationship building and management
  • Training and mentoring
  • Work Planning and Prioritization

Timeline

Store Manager

Lowe’s Home Centers, LLC
11.2023 - Current

Store Manager

Lowe’s Home Centers, LLC
05.2020 - 11.2023

Store Manager

Lowe’s Home Centers, LLC
10.2018 - 05.2020

Specialty Assistant Store Manager

Lowe’s Home Centers, LLC
10.2017 - 10.2018

Assistant Store Manager of Operations

Lowe’s Home Centers, LLC
12.2012 - 10.2017

Department Supervisor

Lowe’s Home Centers, LLC
05.2012 - 12.2012

Inside Sales Representative

Zurn Industries LLC
01.2007 - 04.2012

High School Diploma -

Frederick High School

No Degree - Business Management

UNC Business School