Tiffany Long
Tallahassee,FL
Summary
Forward-thinking dynamic professional with extensive experience in retail and human resources. Proven track record in enhancing customer experience and staff management. Skilled in problem-solving and POS systems, successfully implementing strategies that improved inventory turnover and employee retention. Committed to fostering a positive work environment and achieving corporate goals.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
7-eleven
08.2025 - Current
- Supervised daily store operations to ensure smooth workflow and optimal customer experience.
- Implemented inventory management strategies to minimize stock discrepancies and improve turnover rates.
- Collaborated with upper management to establish store goals aligned with corporate objectives, driving overall success.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Human Resources Specialist
MAACA INC. Clinic
05.2023 - Current
- Assisted in recruitment process by screening resumes and scheduling interviews.
- Supported onboarding activities by preparing orientation materials for new hires.
- Maintained employee records in HRIS, ensuring data accuracy and compliance.
- Coordinated training sessions, facilitating employee development and skills enhancement.
People Manager
McDonald's Restaurant
01.2025 - 07.2025
- Developed a nurturing work environment for employees, leading to increased satisfaction and retention rates.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Call Center Representative
Work at Home Consultation
08.2020 - 05.2023
- Managed inbound calls, resolving customer inquiries and issues efficiently.
- Utilized CRM software to document interactions and track customer feedback.
- Assisted in training new representatives on procedures and system usage.
- Implemented process improvements that enhanced response times and customer satisfaction.
Assistant Store Manager
Family Dollar
09.2018 - 03.2020
- Trained and mentored staff, enhancing team performance and service quality.
- Analyzed sales data to identify trends, informing strategic product placement and promotional activities.
- Resolved customer complaints effectively, improving satisfaction ratings and fostering loyalty within the community.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Bachelor of Science - Health Care Management
Florida Agricultural And Mechanical University
Tallahassee, FL08-2024
Associate of Arts -
Tallahassee Community College
Tallahassee, FL04-2022
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service expertise
- Time management
- POS systems operations
- Staff management
- Goals and performance
- Work Planning and Prioritization
- Staff scheduling
- Human resource policies
- Payroll administration and timekeeping
Timeline
Assistant Store Manager
7-eleven
08.2025 - Current
People Manager
McDonald's Restaurant
01.2025 - 07.2025
Human Resources Specialist
MAACA INC. Clinic
05.2023 - Current
Call Center Representative
Work at Home Consultation
08.2020 - 05.2023
Assistant Store Manager
Family Dollar
09.2018 - 03.2020
Bachelor of Science - Health Care Management
Florida Agricultural And Mechanical University
Associate of Arts -
Tallahassee Community College
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