Tiffany Long
CLEVELAND,OH
Summary
Proven Case Manager at Centauri Health Solutions Inc - Human Arc, adept in problem-solving and relationship building. Excelled in maintaining compliance and confidentiality, enhancing client understanding of programs, and advocating for rights, significantly improving client satisfaction. Skilled in case documentation and fostering positive outcomes through effective decision-making and conflict resolution.
Overview
7
7
years of professional experience
Work History
Case Manager III
Centauri Health Solutions Inc - Human Arc
06.2019 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Currently maintaining an average of 35 calls per day executing all necessary actions needed during call and set realistic expectations for each claimant.
Customer Service Representative
The Reserve Network
06.2017 - 06.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Responding to emails promptly from upper management, co-workers and clients providing updates and information requested.
Education
Medical Billing And Coding
Remington College
Cleveland, OH03.2008
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Documentation And Reporting
- Relationship Building
- Decision-Making
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefits401k matchPaid sick leavePaid time offWork from home optionWork-life balancePersonal development programsTimeline
Case Manager III
Centauri Health Solutions Inc - Human Arc
06.2019 - Current
Customer Service Representative
The Reserve Network
06.2017 - 06.2019
Medical Billing And Coding
Remington College
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