Tiffany Lopez
Umatilla,FL
Summary
Dynamic customer service professional with experience at Total Sleep Management, excelling in efficient appointment management and high-volume call handling. Bilingual in English and Spanish, I effectively support clients while maintaining meticulous attention to detail. Proven ability to adapt quickly to new technologies, enhancing patient interactions and overall satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative/Appointment Scheduler
Total Sleep Management
09.2021 - Current
- Utilized EHR software to track customer interactions and maintain accurate records.
- I answered phone calls and answered questions from potential patients.
- Assisted patients with Spanish and English language inquiries in a timely and professional manner.
- Consistently maintained a professional demeanor under pressure during high-call volume periods, or challenging patient interactions.
- Maintained accurate records of client interactions and appointment changes within the database.
- Managed appointment scheduling system to optimize client bookings and resource allocation.
- Acted as a reliable point of contact for patients, addressing concerns or questions about their appointments with professionalism and tact.
- Demonstrated adaptability by quickly learning new technologies and processes as they were introduced into the workplace environment.
Retail Sales Associate
T.J. Maxx
05.2021 - 10.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Processed customer transactions accurately and efficiently using POS systems.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Sales Associate/Merchandise Stocker
Rainbow Shops
11.2020 - 05.2021
- Assisted customers with product selection, ensuring positive shopping experiences.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
Associate of Science - Business Administration
Daytona State College
Daytona Beach, FL12-2026
High School Diploma -
Umatilla High School
Umatilla, FL06-2020
Skills
- Efficient appointment management
- High-volume call handling
- Effective bilingual communication
- Attention to detail in data entry
- Client support experience
- Remote collaboration skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative/Appointment Scheduler
Total Sleep Management
09.2021 - Current
Retail Sales Associate
T.J. Maxx
05.2021 - 10.2021
Retail Sales Associate/Merchandise Stocker
Rainbow Shops
11.2020 - 05.2021
Associate of Science - Business Administration
Daytona State College
High School Diploma -
Umatilla High School