Tiffany Loredon
Cypress,TX
Summary
Skilled in Salesforce and effective communication, demonstrated by improved efficiency and reduced response times. Known for exceptional problem-solving abilities and maintaining professionalism in high-volume environments. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Medical Assistant
Texas Orthopaedic & Sports Medicine
Tomball, TX
02.2024 - Current
- Assisted physicians with patient care by taking vital signs, and patient histories, and preparing patients for examinations.
- Incorporated outside records into charts and EHR.
- Kept examination rooms clean, stocked with necessary supplies, and prepared for incoming patients.
- Filed insurance claims forms by applicable regulations.
- Verified appointment times with patients, preparing charts, pre-admission, and consent forms.
Customer Care Representative
TTEC
Remote
09.2022 - 01.2024
- Maintained up-to-date knowledge of company products, services, and promotions.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Documented customer correspondence in CRM to track requests, problems, and solutions.
- Prepared customer reports by gathering data collected during customer interactions.
- Resolved customer complaints promptly and professionally.
Customer Service Specialist
Conduent
Remote
02.2019 - 08.2022
- Enhanced customer satisfaction by resolving issues promptly and professionally
- Reduced response time for customer inquiries by streamlining communication processes
- Managed high call volume while maintaining a courteous and professional demeanor
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Support Specialist
Hilton Worldwide Holdings Inc.
Remote
01.2016 - 01.2019
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally
- Streamlined support processes for increased efficiency and reduced response times
- Developed strong relationships with clients, resulting in repeat business and positive feedback
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
Education
Diploma in Medical Assisting -
Central Carolina Community College
Sanford, NC05.2021
Skills
- Efficient Data Input
- Microsoft Office Suite
- Client Support
- Live Chat Assistance
- Salesforce
- Expertise in CPT and ICD Coding
- Technical Support
- Zendesk
- Inbound & Outbound Call Management
- Effective Communication
Certification
- AAMA Certified Infection Control Certificate- American Association of Medical Assistants.
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Assistant
Texas Orthopaedic & Sports Medicine
02.2024 - Current
Customer Care Representative
TTEC
09.2022 - 01.2024
Customer Service Specialist
Conduent
02.2019 - 08.2022
Customer Support Specialist
Hilton Worldwide Holdings Inc.
01.2016 - 01.2019
Diploma in Medical Assisting -
Central Carolina Community College
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