Tiffany Lovato
Saint Paul,MN
Summary
Personable and upbeat individual with natural aptitude for empathy and problem-solving. Possesses in-depth understanding of customer service principles and effective communication skills. Committed to delivering high-quality support and fostering positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Advocate
Cigna
04.2024 - Current
- Assisting customers in understanding their medical insurance benefits, providing clear explanations of coverage options.
- Review and process claims for adjustments, ensuring accurate billing and timely resolutions of discrepancies to improve and maintain customer satisfaction.
- Educate customers on how to utilize their plan benefits effectively, to make informed decisions when using their healthcare.
- Updating and maintaining accurate data across multiple systems, ensuring compliance with company policies and improving overall efficiency.
- Communicating with internal teams to resolve complex issues related to claims and benefits.
- Implement empathy training while navigating through difficult interactions to avoid escalating sensitive calls, using active listening to efficiently resolve any found or ongoing discrepancies.
Server
Texas Roadhouse
07.2023 - 05.2024
- Anticipating customer needs and communicating effectively to ensure a positive and welcoming environment for customer experience.
- Engaging with customers to take orders in a timely manner, answering questions about menu items, and providing recommendations based on their preferences.
- Ensuring prompt and efficient service by coordinating with the kitchen staff and delivering meals to customers in a timely manner.
- Resolving customer complaints or concerns regarding food quality, service issues, or billing discrepancies with professionalism and understanding to ensure customer satisfaction.
Manager on Duty
Caribou Coffee
08.2022 - 04.2024
- Crafted and served a variety of coffee beverages to customers, ensuring a high standard quality.
- Guided a team of employees in core responsibilities, overseeing tasks such as opening and closing protocols, cash handling, an inventory management.
- Addressed customer inquiries and concerns, providing an understanding and compassionate environment.
- Executed staff training sessions and contributed to a positive work environment, which led to an increase in team productivity.
- Ensuring a smooth and synchronized transition with workflow, coordinating with co-workers to ensure that company standards are met and maintained.
Scent Stylist
Olfactory Scent Studio
11.2022 - 06.2023
- Educated clients on scent composition and layering techniques for optimal use.
- Collaborated with team members to maintain an organized and inviting studio space.
- Managed inventory of fragrance materials and supplies for daily operations.
- Assisted in the development of new scent products through research and testing.
- Provided exceptional customer service, ensuring a memorable client experience.
- Curated personalized scent selections based on client feedback and trends.
- Consulted with clients to understand their fragrance preferences and needs.
Education
High School Diploma -
Champlin Park High School
Champlin, MN06-2022
Skills
- Health insurance and benefits navigation
- Claims resolution
- Verbal and written communication
- Multi-system documentation
- Problem solving and critical thinking
- Proficiency in Microsoft outlook and word
- KPI-driven performance
- Active listening and rapport building
- Workflow coordination
- Staff training
- Positive environment creation
Timeline
Customer Service Advocate
Cigna
04.2024 - Current
Server
Texas Roadhouse
07.2023 - 05.2024
Scent Stylist
Olfactory Scent Studio
11.2022 - 06.2023
Manager on Duty
Caribou Coffee
08.2022 - 04.2024
High School Diploma -
Champlin Park High School
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