Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Receptionist
Tiffany Love

Tiffany Love

Margate,FL

Summary

Driven Customer Service Supervisor with a history of meeting company needs with consistent and organized practices. Gifted at working with all types of customers. Adaptable and versatile professional equipped with sound judgment and performance-based management approach. Looking for a new role where hard work and dedication will be highly valued.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Manager

All Espresso Service
Pompano Beach, FL
03.2022 - 10.2023
  • Audited customer account information to identify issues and develop solutions.
  • Organized client contracts, records and reports to strengthen traceability.
  • Rolled out operational improvements and solutions to deliver top-notch customer service.
  • Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
  • Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
  • Monitored dispatched service activities to ensure a timely response and problem resolution
  • Acquired and evaluated pertinent information to determine appropriate corrective actions to resolve customer service issues. Contacts service providers to acquire cost estimates for service activities
  • Provided weekly reports to the senior management and 3rd party service vendors.
  • Administered assistance with financial processes including accounts payable/accounts receivable

Merchant Service Manager

First Data
Coral Springs, FL
10.2016 - 02.2022
  • Managed client portfolio to ensure collaboration within bank partners, Independent Sales Organizations are met.
  • Provided weekly reports and presented product enhancements to the channel partners
  • Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Maintained clear and open communication regarding complex subject matter such as pricing model, funding, and compression management for POS systems or merchant onboarding.
  • Provided merchants ongoing relationship development through proactive engagement, and integrated digital nurturing to increase revenue retention.
  • Educated customers on relevant industry information and provides training products, reporting, and self-service tools.
  • Created and maintained accurate and up-to-date customer profiles including contract information, communication logs, and product matrix.

Education

Some College (No Degree) - Bachelor of Business Administration

Nova Southeastern University
Davie, FL

Skills

  • Account Management
  • Quality Assurance
  • Technical Support
  • Handling Escalations
  • Client/Vendor relations
  • MS Office
  • Proficient in ServiceFusion and Salesforce CRM
  • Strong verbal communication

Accomplishments

  • Used Microsoft Excel to develop service tracking spreadsheets.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Certification

  • CPR Certified
  • Sales Associate (in progress)

Timeline

Customer Service Manager

All Espresso Service
03.2022 - 10.2023

Merchant Service Manager

First Data
10.2016 - 02.2022

Some College (No Degree) - Bachelor of Business Administration

Nova Southeastern University

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Tiffany Love