Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffany Lewis

Rockford,TN

Summary

Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies. Also,

experienced with community engagement and public relations. Utilizes strategic planning and relationship-building to enhance community ties and public awareness. Track record of fostering effective communication and collaboration with diverse stakeholders.

Overview

6
6
years of professional experience
1
1
Certification

Work History

HR Recruiter

FirstLight HomeCare
09.2024 - Current


  • Conduct phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes
  • Collaborate with HR director to develop and integrate workforce planning, analysis and solutions
  • Manage full-cycle recruiting process for applicants to promote smooth and positive onboarding experience
  • Run background checks for new hires/ Form I-9, E-Verify/ ensuring compliances
  • Assist in the management of daily business office operations, including financial transactions, billing, and record-keeping
  • Collaborate with the business office manager to develop and implement efficient administrative processes and procedures
  • Maintain accurate and up-to-date financial records, ensuring compliance with company policies and regulations
  • Prepare financial reports for review by senior management, providing insights on revenue trends and expense patterns
  • Recruit talented, diverse and qualified candidates for employment
  • Conduct all onboarding processes for new hires/ handle administrative tasks
  • Assisted in the preparation of payroll documentation such as timesheets, deductions, bonuses, ensuring accurate employee compensation calculations

Community Coordinator/Front Desk Receptionist

Shannondale Covenant Living Communities
12.2023 - 08.2024
  • Greeting customers and visitors
  • Answering and transferring phone calls
  • Managing the front desk
  • Taking messages
  • Scheduling appointments
  • Clerical tasks
  • Coordinating with other departments
  • Perform light bookkeeping and financial record-keeping
  • Cash handling for meal tickets, stamps, guest meals
  • Input work orders
  • Distribute mail and packages
  • Put together marketing packets for the sale department
  • Served as a liaison between residents and management, addressing concerns promptly and professionally
  • Enhanced community engagement by organizing and executing various events and initiatives
  • Built long-lasting client relationships through excellent customer service and consistent followups
  • Managed and motivated sales team to increase revenue / conducted tours of the community

Concierge

Trustwell Living
05.2021 - 11.2023
  • Greet all customers, family members, and residents
  • Transfer incoming calls, answer the phones, reply to emails, help make copies/ faxes/ scanning
  • Assist with helping residents get their mail packages, take work orders, and take any meal request deliveries
  • Report any resident falls or lift assists to management/ emergency responders
  • Trained new concierge staff, ensuring consistent high level of service across team.
  • Improved customer satisfaction with prompt and accurate information
  • Responded to guest inquiries and complaints, resolving issues to maintain high service standards
  • Maintained front desk's concierge book to provide visitors with access to relevant local information for checking in
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure

Care Partner

Care Around the Block, LLC
09.2020 - 02.2022
  • Enhanced patient comfort by providing personalized care and support throughout their stay
  • Delivered compassionate end-of-life care, providing comfort and dignity during the final stages of life for hospice clients
  • Provided emotional support to patients and families, fostering a positive environment during difficult times
  • Performed activities of daily living, personal care, and took clients to doctor appointments
  • Reported any signs or behaviors of the clients if any changes were made
  • Took vital signs and helped with medication reminders
  • AM and PM care
  • Maintained monthly trainings to keep up to date protocols/ policies and procedures for the company

Regional Administrator

A Better Care Home Health
09.2019 - 09.2020


  • Fostered a positive work environment by cultivating a supportive atmosphere that encouraged professional growth
  • Oversee sales activities, customer relationship management, and ensure high levels of customer satisfaction within the company
  • Established strong relationships between regional offices, fostering collaboration and information sharing
  • Ensured compliance with company policies, industry regulations, and legal requirements across all regional operations for the company
  • Developed effective communication channels within the region, promoting transparency and employee engagement
  • Implemented new systems to track regional performance, providing valuable insights for decision-making purposes
  • Conducted interviews for new hires/ onboarding/ HR
  • Conducted in-home evaluations for new prospects for clientele

Education

BBA - Business Administration

South College
Knoxville, TN
04-2025

High school diploma -

Claiborne High School
New Tazewell, TN
05.2008

Skills

  • Proficient in Microsoft Office Suite
  • Effective Time Management
  • Customer Engagement
  • Effective Communication
  • Hospitality Skills
  • Office Administration Expertise
  • Strong Time Prioritization
  • Clerical experience
  • Strategic Marketing/ Leadership
  • Sales Management Skills
  • Appointment scheduling

Certification

  • CPR Certification
  • Driver's License

Timeline

HR Recruiter

FirstLight HomeCare
09.2024 - Current

Community Coordinator/Front Desk Receptionist

Shannondale Covenant Living Communities
12.2023 - 08.2024

Concierge

Trustwell Living
05.2021 - 11.2023

Care Partner

Care Around the Block, LLC
09.2020 - 02.2022

Regional Administrator

A Better Care Home Health
09.2019 - 09.2020

High school diploma -

Claiborne High School

BBA - Business Administration

South College

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Tiffany Lewis