Tiffany Lucas
Fall River,United States
Summary
Dynamic professional with a proven track record at enhancing customer satisfaction and team productivity through expert leadership and problem-solving skills. Excelled in roles requiring advanced communication and Excel skills, significantly improving operational efficiency and client relations. Demonstrated ability to mentor and develop talent, driving business growth and fostering a culture of continuous improvement.
Overview
24
24
years of professional experience
Work History
Hairdresser
Twirl Hair Studio
10.2023 - Current
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client satisfaction
- Promoted a safe work environment by adhering strictly to sanitation guidelines set forth by state regulations and salon policies.
- Developed strong rapport with clients through excellent communication skills, resulting in referrals and positive reviews.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Manager
Supercuts
03.2021 - 10.2023
- Managed and motivated employees.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Supervisor/waitress
Newport Creamery
08.2005 - 10.2010
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective
- Mentored junior staff members in their career development, sharing knowledge from years of experience.
- Implemented cost-saving measures, significantly reducing operational expenses.
Hotel Reservations Agent
Starwood Hotels
01.2003 - 10.2005
- Contributed to revenue growth by upselling room upgrades, packages, and additional services during the booking process.
- Maintained up-to-date knowledge of hotel promotions, rates, and availability for accurate bookings.
- Utilized various software systems for efficient reservation processing and data management.
- Addressed customer concerns and resolved issues, resulting in improved guest relations.
- Collaborated with other departments to ensure seamless guest experience from reservation to checkout.
- Assisted guests in selecting suitable accommodations based on their preferences and budget.
- Enhanced guest satisfaction by efficiently managing reservations and providing accurate booking information.
- Delivered exceptional service through active listening, empathy, and clear communication with guests during phone interactions.
- Achieved high customer satisfaction scores with prompt and courteous service during reservation calls.
- Managed large call volumes, maintaining professionalism and attention to detail under pressure.
- Developed and maintained positive relationships with guests for satisfaction.
Billing Assistant
SSTAR
10.2000 - 10.2003
- Received, sorted, and distributed incoming mail.
- Data entry
- Organizing of files
- Calls to other departments to get accurate information
Education
Animation And Motion/Graphic Design - Animation Motion/Graphic Design
Bristol Community College
Fall River, MACosmetology - Cosmetology
Paul Mitchell The School
Cranston, RI03.2021
Highs -
BMC Durfee High School
Fall River, MA06.2001
Skills
- Appointment Scheduling
- Cleaning and sanitizing
- Client consultation
- Supply Management
- Social Media Promotion
- Advanced communication skills
- Quick Learner
- Customer Education
- Strong written and verbal communication skills
- Shift planning
- Customer relations understanding
- Documentation skills
- Team Supervision
- Time management abilities
- Service Scheduling
- Inventory Coordination
- Data Entry and Review
- Microsoft Word
- Expert Excel Skills
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Dependable and Responsible
- Multitasking
- Critical Thinking
- Computer Skills
- Organizational Skills
Timeline
Hairdresser
Twirl Hair Studio
10.2023 - Current
Manager
Supercuts
03.2021 - 10.2023
Supervisor/waitress
Newport Creamery
08.2005 - 10.2010
Hotel Reservations Agent
Starwood Hotels
01.2003 - 10.2005
Billing Assistant
SSTAR
10.2000 - 10.2003
Animation And Motion/Graphic Design - Animation Motion/Graphic Design
Bristol Community College
Cosmetology - Cosmetology
Paul Mitchell The School
Highs -
BMC Durfee High School
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