Tiffany Lucero
Owasso,OK
Summary
Dynamic Office Manager and Mortgage Field Inspector with a track record of enhancing operational efficiency. Expert in problem-solving, adept at fostering professional relationships and managing multiple tasks with precision. Achieved significant improvements in customer satisfaction, demonstrating adaptability and strong attention to detail. Excelled in maintaining high work volumes under tight deadlines, and fostering professional relationships. Skilled in organizational skills, significantly contributing to operational improvements and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Mortgage Field Inspector
Safeguard Properties
09.2023 - Current
- Visited site locations to assess value, occupancy and condition.
- Maintained high work volume and tight deadlines.
- Completed regular reassessments of every territory property and removed or updated each listing.
- Completed inspections of properties and property improvements.
- Inspected new and existing properties and noted distinctive characteristics.
- Took photographs of interior and exterior of buildings to properly document features and conditions.
Office Manager
Resurrection Carpet Cleaning
03.2012 - Current
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Massage Therapist
Illuminogenics, LLC
09.2007 - 09.2013
- Provided therapeutic massage services with an emphasis on client comfort and musculoskeletal health.
- Maintained accurate client records using professional health and anatomy terminology.
- Built lasting client relationships through empathetic communication and trust.
Education
Bachelor Of Arts - Psychology
University of New Mexico
Albuquerque, NM05.2002
Certificate - Massage Therapy
Utah College of Massage Therapy
Westminster, CO08-2007
Skills
- Adaptability and Flexibility
- Time management abilities
- Organizational Skills
- Problem-solving aptitude
- Office Management
- Inventory Control
- Excellent multi-tasking ability
- Scheduling and calendar management
- Clear oral/written communication
- Relationship Building
- Conflict resolution techniques
- Strong attention to detail
- Deadline Adherence
- Professional Networking
Timeline
Mortgage Field Inspector
Safeguard Properties
09.2023 - Current
Office Manager
Resurrection Carpet Cleaning
03.2012 - Current
Massage Therapist
Illuminogenics, LLC
09.2007 - 09.2013
Bachelor Of Arts - Psychology
University of New Mexico
Certificate - Massage Therapy
Utah College of Massage Therapy